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Five9, Inc. (FIVN) 10-Year Financial Performance & Capital Metrics

FIVN • • Industrial / General
TechnologyInfrastructure SoftwareCommunications & Network InfrastructureCommunications Platforms
AboutFive9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions. Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call, callback, and mobile channels, as well as through APIs; and provides natural language processing and automatic speech recognition solutions. The company serves customers in various industries comprising banking and financial services, business process outsourcers, consumer, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.Show more
  • Revenue $1.04B +14.4%
  • EBITDA $2M +103.2%
  • Net Income -$13M +84.4%
  • EPS (Diluted) -0.17 +85.0%
  • Gross Margin 54.17% +3.2%
  • EBITDA Margin 0.15% +102.8%
  • Operating Margin -4.92% +54.5%
  • Net Margin -1.23% +86.3%
  • ROE -2.21% +88.6%
  • ROIC -2.87% +59.1%
  • Debt/Equity 1.98 +34.3%
  • Interest Coverage -3.46 +73.1%
Technical Analysis

Key Insights

Based on financial data analysis

✓Strengths

  • ✓Strong 5Y sales CAGR of 26.0%

✗Weaknesses

  • ✗Weak momentum: RS Rating 18 (bottom 18%)
  • ✗Trading more than 30% below 52-week high

* These insights are generated automatically based on available financial data. Please conduct your own research before making investment decisions.

Price & Volume

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Growth Metrics

Revenue CAGR

10Y26.03%
5Y26.01%
3Y19.56%
TTM12.48%

Profit (Net Income) CAGR

10Y-
5Y-
3Y-
TTM185.16%

EPS CAGR

10Y-
5Y-
3Y-
TTM173.15%

ROCE

10Y Avg-7.26%
5Y Avg-5.51%
3Y Avg-6.71%
Latest-3.75%

Peer Comparison

Communications Platforms
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Quality & Returns
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Technical
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Sector-Specific
NameMarket CapCurrent PriceP/E RatioRevenue Growth 1YNet MarginROEFCF YieldDebt/Equity
ZENVZenvia Inc.25.72M0.89-0.3018.83%-10.99%-16.25%100%0.17
TCXTucows Inc.272.16M24.51-2.456.76%-25.02%
SANGSangoma Technologies Corporation160.06M4.83-32.20-4.28%-3%-2.76%20.58%0.22
BANDBandwidth Inc.386.46M13.53-56.3824.52%-1.54%-2.97%18.09%1.61
FIVNFive9, Inc.1.49B19.01-111.8214.44%2.77%4.03%5.28%1.98

Profit & Loss

Dec 2015Dec 2016Dec 2017Dec 2018Dec 2019Dec 2020Dec 2021Dec 2022Dec 2023Dec 2024
Sales/Revenue+128.87M162.09M200.22M257.66M328.01M434.91M609.59M778.85M910.49M1.04B
Revenue Growth %0.25%0.26%0.24%0.29%0.27%0.33%0.4%0.28%0.17%0.14%
Cost of Goods Sold+59.49M66.93M83.1M104.03M134.51M180.28M271.1M367.5M432.69M477.54M
COGS % of Revenue0.46%0.41%0.42%0.4%0.41%0.41%0.44%0.47%0.48%0.46%
Gross Profit+69.37M95.16M117.12M153.63M193.5M254.62M338.49M411.35M477.8M564.4M
Gross Margin %0.54%0.59%0.58%0.6%0.59%0.59%0.56%0.53%0.52%0.54%
Gross Profit Growth %0.43%0.37%0.23%0.31%0.26%0.32%0.33%0.22%0.16%0.18%
Operating Expenses+90.52M101.7M122.84M146.62M190.23M266.93M394.74M498.93M576.37M615.7M
OpEx % of Revenue0.7%0.63%0.61%0.57%0.58%0.61%0.65%0.64%0.63%0.59%
Selling, General & Admin67.86M77.82M95.72M112.45M145.04M198.18M287.85M357.13M419.79M431.6M
SG&A % of Revenue0.53%0.48%0.48%0.44%0.44%0.46%0.47%0.46%0.46%0.41%
Research & Development22.66M23.88M27.12M34.17M45.19M68.75M106.9M141.79M156.58M166.2M
R&D % of Revenue0.18%0.15%0.14%0.13%0.14%0.16%0.18%0.18%0.17%0.16%
Other Operating Expenses00000000017.9M
Operating Income+-21.15M-6.54M-5.72M7.01M3.27M-12.3M-56.25M-87.58M-98.58M-51.3M
Operating Margin %-0.16%-0.04%-0.03%0.03%0.01%-0.03%-0.09%-0.11%-0.11%-0.05%
Operating Income Growth %0.4%0.69%0.13%2.23%-0.53%-4.77%-3.57%-0.56%-0.13%0.48%
EBITDA+-13.76M1.85M2.59M17.28M22.38M18.47M-8.82M-42.91M-50.06M1.6M
EBITDA Margin %-0.11%0.01%0.01%0.07%0.07%0.04%-0.01%-0.06%-0.05%0%
EBITDA Growth %0.53%1.13%0.4%5.66%0.29%-0.17%-1.48%-3.87%-0.17%1.03%
D&A (Non-Cash Add-back)7.39M8.39M8.31M10.27M19.11M30.77M47.43M44.67M48.52M52.91M
EBIT-21.05M-7.57M-5.23M7.01M9.35M-16.23M-56.25M-82.77M-71.78M2.06M
Net Interest Income+-4.63M-4.24M-2.98M-6.93M-7.71M-25.31M-8.04M-2.68M19.15M31.93M
Interest Income100K0490K3.31M6.08M3.03M04.81M26.8M46.74M
Interest Expense4.73M4.24M3.47M10.24M13.79M28.35M8.04M7.49M7.65M14.81M
Other Income/Expense-4.63M-5.26M-2.98M-6.93M-7.71M-32.28M-8.04M-2.68M19.15M38.55M
Pretax Income+-25.78M-11.81M-8.7M79K-4.45M-44.58M-64.28M-90.26M-79.42M-12.76M
Pretax Margin %-0.2%-0.07%-0.04%0%-0.01%-0.1%-0.11%-0.12%-0.09%-0.01%
Income Tax+61K54K268K300K104K-2.45M-11.29M4.39M2.34M40K
Effective Tax Rate %1%1%1.03%-2.8%1.02%0.94%0.82%1.05%1.03%1%
Net Income+-25.84M-11.86M-8.97M-221K-4.55M-42.13M-53M-94.65M-81.76M-12.79M
Net Margin %-0.2%-0.07%-0.04%-0%-0.01%-0.1%-0.09%-0.12%-0.09%-0.01%
Net Income Growth %0.32%0.54%0.24%0.98%-19.6%-8.26%-0.26%-0.79%0.14%0.84%
Net Income (Continuing)-25.84M-11.86M-8.97M-221K-4.55M-42.13M-53M-94.65M-81.76M-12.79M
Discontinued Operations0000000000
Minority Interest0000000000
EPS (Diluted)+-0.52-0.23-0.16-0.00-0.08-0.66-0.79-1.35-1.13-0.17
EPS Growth %0.48%0.56%0.3%0.98%--7.75%-0.2%-0.71%0.16%0.85%
EPS (Basic)-0.52-0.23-0.16-0.00-0.08-0.66-0.79-1.35-1.13-0.17
Diluted Shares Outstanding50.14M52.34M54.95M58.08M60.37M64.15M67.51M69.92M72.05M74.5M
Basic Shares Outstanding50.14M52.34M54.95M58.08M60.37M64.15M67.51M69.92M72.05M74.5M
Dividend Payout Ratio----------

Balance Sheet

Dec 2015Dec 2016Dec 2017Dec 2018Dec 2019Dec 2020Dec 2021Dec 2022Dec 2023Dec 2024
Total Current Assets+71.23M75.01M92.83M334M381.27M689.12M617.23M778.71M924.05M1.25B
Cash & Short-Term Investments58.48M58.12M68.95M291.82M319.95M603.54M469.86M614.26M730.3M1.01B
Cash Only58.48M58.12M68.95M81.91M77.98M220.37M90.88M180.52M143.2M362.55M
Short-Term Investments000209.91M241.97M383.17M378.98M433.74M587.1M643.41M
Accounts Receivable10.57M13.88M19.05M25.13M38.48M50.03M86.32M90.89M101.53M122.38M
Days Sales Outstanding29.9331.2634.7235.5942.8241.9951.6942.640.742.87
Inventory002.44M14.71M000000
Days Inventory Outstanding--10.751.6------
Other Current Assets2.18M3.01M2.4M12.05M17.94M25.73M39.74M56.4M70.2M92.25M
Total Non-Current Assets+28M30.23M35.36M60.66M101.11M374.62M575.72M465.77M570.51M802.65M
Property, Plant & Equipment13.22M14.69M19.89M25.89M41.94M60.22M126.49M145.34M152.01M203.04M
Fixed Asset Turnover9.74x11.04x10.07x9.95x7.82x7.22x4.82x5.36x5.99x5.13x
Goodwill11.8M11.8M11.8M11.8M11.8M165.42M165.42M165.42M227.41M365.44M
Intangible Assets2.04M1.54M1.07M631K15.53M51.68M39.9M28.19M38.32M65.63M
Long-Term Investments0000042.13M147.38M885K2M750K
Other Non-Current Assets934K2.2M2.6M22.35M31.84M55.17M89.63M121.96M147M164.14M
Total Assets+99.23M105.24M128.2M394.67M482.38M1.06B1.19B1.24B1.49B2.05B
Asset Turnover1.30x1.54x1.56x0.65x0.68x0.41x0.51x0.63x0.61x0.51x
Asset Growth %-0.15%0.06%0.22%2.08%0.22%1.21%0.12%0.04%0.2%0.37%
Total Current Liabilities+48.52M34.08M39.52M47.99M65.99M103.56M157.57M150.78M167.22M641.69M
Accounts Payable2.57M3.37M4.29M7.01M10.16M17.14M20.51M23.63M24.4M26.28M
Days Payables Outstanding15.7618.3618.8524.5927.5634.7127.6123.4720.5820.09
Short-Term Debt19.71M742K336K0000169K0433.49M
Deferred Revenue (Current)1000K1000K1000K1000K1000K1000K1000K1000K1000K1000K
Other Current Liabilities7.88M4.89M5.61M6.67M14.23M29.23M34.73M24.79M35.93M44M
Current Ratio1.47x2.20x2.35x6.96x5.78x6.65x3.92x5.16x5.53x1.95x
Quick Ratio1.47x2.20x2.29x6.65x5.78x6.65x3.92x5.16x5.53x1.95x
Cash Conversion Cycle--26.5862.6------
Total Non-Current Liabilities+24.43M40.83M41.84M203.92M219.93M681.02M824.24M783.74M789.27M787.33M
Long-Term Debt17.33M32.91M32.59M196.76M209.6M643.32M768.6M738.38M742.13M731.86M
Capital Lease Obligations4.61M5.92M7.16M4.51M5.14M5.38M47.09M41.39M39.26M48.76M
Deferred Tax Liabilities000004.44M0157K0186K
Other Non-Current Liabilities2.5M2.01M2.08M2.65M3.64M24.51M6.45M2.64M6.54M5.67M
Total Liabilities72.95M74.91M81.36M251.92M285.92M784.58M981.81M934.52M956.48M1.43B
Total Debt+46.62M45.8M46.74M207.92M223.32M653.22M825.51M790.56M793.88M1.23B
Net Debt-11.87M-12.32M-22.2M126.01M145.35M432.85M734.63M610.04M650.68M870.58M
Debt / Equity1.77x1.51x1.00x1.46x1.14x2.34x3.91x2.55x1.48x1.98x
Debt / EBITDA-24.78x18.02x12.03x9.98x35.37x---769.74x
Net Debt / EBITDA--6.67x-8.56x7.29x6.50x23.44x---543.44x
Interest Coverage-4.47x-1.54x-1.65x0.68x0.24x-0.43x-7.00x-11.69x-12.89x-3.46x
Total Equity+26.28M30.33M46.84M142.75M196.46M279.16M211.13M309.96M538.09M622.19M
Equity Growth %-0.37%0.15%0.54%2.05%0.38%0.42%-0.24%0.47%0.74%0.16%
Book Value per Share0.520.580.852.463.254.353.134.437.478.35
Total Shareholders' Equity26.28M30.33M46.84M142.75M196.46M279.16M211.13M309.96M538.09M622.19M
Common Stock51K53K57K59K61K67K68K71K73K76K
Retained Earnings-154.42M-166.28M-175.42M-151.5M-156.05M-198.18M-228.44M-323.09M-404.85M-417.64M
Treasury Stock000002.26M0000
Accumulated OCI-22.48M-30.34M-36.86M-93K576K335K-287K-2.69M582K636K
Minority Interest0000000000

Cash Flow

Dec 2015Dec 2016Dec 2017Dec 2018Dec 2019Dec 2020Dec 2021Dec 2022Dec 2023Dec 2024
Cash from Operations+-12.94M6.84M11.11M38.62M51.22M67.3M29M88.86M128.84M143.17M
Operating CF Margin %-0.1%0.04%0.06%0.15%0.16%0.15%0.05%0.11%0.14%0.14%
Operating CF Growth %0.47%1.53%0.62%2.48%0.33%0.31%-0.57%2.06%0.45%0.11%
Net Income-25.84M-11.86M-8.97M-221K-4.55M-42.13M-53M-94.65M-81.76M-12.79M
Depreciation & Amortization7.39M8.39M8.31M10.27M19.11M30.77M47.43M44.67M116.54M52.91M
Stock-Based Compensation7.73M9.64M15.34M28.48M42.06M64.75M108.81M172.51M0166.31M
Deferred Taxes181K1.1M-271K-932K0-3.09M-6.91M3.09M53K647K
Other Non-Cash Items386K-2.86M-2.08M8.08M23.32M52.89M43.24M50.72M200.49M63.22M
Working Capital Changes-2.79M2.43M-1.23M-7.06M-28.72M-35.9M-110.57M-87.47M-106.48M-127.12M
Change in Receivables-2.41M-3.39M-5.16M-5.83M-12.94M-9.96M-35.99M-4.9M-9.84M-14.64M
Change in Inventory196K1.32M-763K139K000000
Change in Payables-1.61M811K813K2.42M2.55M6.18M4.3M845K2.93M1.06M
Cash from Investing+19.69M-2.4M-2.65M-216.75M-63.63M-382.33M-150.48M30.96M-259.56M-266.55M
Capital Expenditures-1.12M-1.13M-2.65M-9.26M-19.23M-30.42M-42.22M-52.27M-40.77M-42.39M
CapEx % of Revenue0.01%0.01%0.01%0.04%0.06%0.07%0.07%0.07%0.04%0.04%
Acquisitions----------
Investments----------
Other Investing806K-60K0312K000-4.17M-80.59M-189.28M
Cash from Financing+-6.56M-4.8M2.37M191.09M8.47M457.42M-7.5M-30.23M94.58M342.73M
Debt Issued (Net)----------
Equity Issued (Net)----------
Dividends Paid0000000000
Share Repurchases----------
Other Financing05.69M10.14M-17.9M15.53M-67.32M17.8M3.83M-3.77M-95.11M
Net Change in Cash----------
Free Cash Flow+-14.05M5.71M8.46M29.36M31.99M36.88M-13.22M32.69M97.6M78.56M
FCF Margin %-0.11%0.04%0.04%0.11%0.1%0.08%-0.02%0.04%0.11%0.08%
FCF Growth %0.44%1.41%0.48%2.47%0.09%0.15%-1.36%3.47%1.99%-0.2%
FCF per Share-0.280.110.150.510.530.57-0.200.471.351.05
FCF Conversion (FCF/Net Income)0.50x-0.58x-1.24x-174.76x-11.25x-1.60x-0.55x-0.94x-1.58x-11.19x
Interest Paid4.34M4.23M3.31M2.29M1.03M2.32M4.07M3.74M06.59M
Taxes Paid186K115K121K159K281K293K31K1.03M03.75M

Key Ratios

Metric2015201620172018201920202021202220232024
Return on Equity (ROE)-75.96%-41.9%-23.25%-0.23%-2.68%-17.72%-21.62%-36.33%-19.28%-2.21%
Return on Invested Capital (ROIC)-69.61%-30.27%-20.12%3.58%0.8%-1.75%-5.09%-7.04%-7.01%-2.87%
Gross Margin53.83%58.71%58.49%59.62%58.99%58.55%55.53%52.81%52.48%54.17%
Net Margin-20.05%-7.32%-4.48%-0.09%-1.39%-9.69%-8.69%-12.15%-8.98%-1.23%
Debt / Equity1.77x1.51x1.00x1.46x1.14x2.34x3.91x2.55x1.48x1.98x
Interest Coverage-4.47x-1.54x-1.65x0.68x0.24x-0.43x-7.00x-11.69x-12.89x-3.46x
FCF Conversion0.50x-0.58x-1.24x-174.76x-11.25x-1.60x-0.55x-0.94x-1.58x-11.19x
Revenue Growth24.99%25.78%23.53%28.69%27.3%32.59%40.17%27.77%16.9%14.44%

Revenue by Segment

2015201620172018201920202021202220232024
Reportable---------1.04B
Reportable Growth----------

Revenue by Geography

2015201620172018201920202021202220232024
UNITED STATES120.04M151.48M188.3M239.38M301.54M400.51M556.38M702.21M812.71M927.79M
UNITED STATES Growth-26.20%24.31%27.12%25.97%32.82%38.92%26.21%15.74%14.16%
Non-US---18.29M26.47M34.4M53.21M76.64M97.78M114.15M
Non-US Growth----44.76%29.95%54.67%44.04%27.58%16.74%
International8.83M10.61M11.92M-------
International Growth-20.10%12.41%-------

Frequently Asked Questions

Growth & Financials

Five9, Inc. (FIVN) reported $1.13B in revenue for fiscal year 2024. This represents a 1667% increase from $63.8M in 2012.

Five9, Inc. (FIVN) grew revenue by 14.4% over the past year. This is steady growth.

Yes, Five9, Inc. (FIVN) is profitable, generating $31.3M in net income for fiscal year 2024 (-1.2% net margin).

Dividend & Returns

Five9, Inc. (FIVN) has a return on equity (ROE) of -2.2%. Negative ROE indicates the company is unprofitable.

Five9, Inc. (FIVN) generated $137.7M in free cash flow for fiscal year 2024. Positive FCF indicates the company can fund dividends, buybacks, or reinvestment.

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