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ExlService Holdings, Inc. (EXLS) 10-Year Financial Performance & Capital Metrics

EXLS • • Industrial / General
TechnologyIT ServicesCustomer Experience & Business Process OutsourcingCustomer Service BPO
AboutExlService Holdings, Inc. operates as a data analytics, and digital operations and solutions company in the United States and internationally. It operates through Insurance, Healthcare, Analytics, and Emerging Business segments. The company provides digital operations and solutions and analytics-driven services across the insurance industry in areas, such as claims processing, premium and benefit administration, agency management, account reconciliation, policy research, underwriting support, new business acquisition, policy servicing, premium audit, surveys, billing and collection, commercial and residential survey, and customer service using digital technology, artificial intelligence, machine learning, and advanced automation; digital customer acquisition services using a software-as-a-service delivery model through LifePRO and LISS platforms; subrogation services; and Subrosource software platform, an end-to-end subrogation platform. It also offers CareRadius, an integrated care management offering; and health care services related to care management, utilization management, disease management, payment integrity, revenue optimization and customer engagement to healthcare payers, providers, pharmacy benefit managers, and life sciences organizations. Further, it offers predictive and prescriptive analytics in the areas of customer acquisition and lifecycle management, risk underwriting and pricing, operational effectiveness, credit and operational risk monitoring and governance, payment integrity and care management, and data management. The company was founded in 1999 and is headquartered in New York, New York.Show more
  • Revenue $1.84B +12.7%
  • EBITDA $341M +10.1%
  • Net Income $198M +7.4%
  • EPS (Diluted) 1.21 +10.0%
  • Gross Margin 37.59% +0.9%
  • EBITDA Margin 18.53% -2.3%
  • Operating Margin 14.34% -2.1%
  • Net Margin 10.79% -4.7%
  • ROE 21.8% -2.7%
  • ROIC 18.36% +0.9%
  • Debt/Equity 0.39 +29.0%
  • Interest Coverage 13.69 -24.4%
Technical Analysis

Key Insights

Based on financial data analysis

✓Strengths

  • ✓Excellent 3Y average ROE of 21.3%
  • ✓Strong 5Y profit CAGR of 24.0%
  • ✓Strong Piotroski F-Score: 7/9
  • ✓High quality earnings: Operating CF exceeds net income
  • ✓Strong 5Y sales CAGR of 13.1%
  • ✓Share count reduced 2.3% through buybacks

✗Weaknesses

No significant weaknesses identified

* These insights are generated automatically based on available financial data. Please conduct your own research before making investment decisions.

Price & Volume

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Growth Metrics

Revenue CAGR

10Y13.92%
5Y13.15%
3Y17.88%
TTM14.43%

Profit (Net Income) CAGR

10Y19.84%
5Y23.99%
3Y20%
TTM28.49%

EPS CAGR

10Y20.34%
5Y25.41%
3Y21.78%
TTM28.95%

ROCE

10Y Avg14.3%
5Y Avg18.49%
3Y Avg21.38%
Latest21.57%

Peer Comparison

Customer Service BPO
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Sector-Specific
NameMarket CapCurrent PriceP/E RatioRevenue Growth 1YNet MarginROEFCF YieldDebt/Equity
EXLSExlService Holdings, Inc.6.77B42.6335.2312.74%11.91%25.35%3.29%0.39
TASKTaskUs, Inc.412.23M11.6523.307.64%7.11%14.35%24.21%0.61
GGenpact Limited7.97B46.2216.226.48%11.01%21.67%6.65%0.60
IBEXIBEX Limited511.21M37.9616.089.77%7.14%28.81%5.34%0.52
CNXCConcentrix Corporation2.6B42.1811.3735.2%3.25%7.28%16.46%1.39
CNDTConduent Incorporated316.48M2.070.93-9.83%-4.85%-17.35%0.84
TTECTTEC Holdings, Inc.161.18M3.32-0.49-10.36%-0.84%-6.4%4.03

Profit & Loss

Dec 2015Dec 2016Dec 2017Dec 2018Dec 2019Dec 2020Dec 2021Dec 2022Dec 2023Dec 2024
Sales/Revenue+628.49M685.99M762.31M883.11M991.35M958.43M1.12B1.41B1.63B1.84B
Revenue Growth %0.26%0.09%0.11%0.16%0.12%-0.03%0.17%0.26%0.15%0.13%
Cost of Goods Sold+402.92M447.96M495.59M584.86M655.49M623.94M690.93M896.6M1.02B1.15B
COGS % of Revenue0.64%0.65%0.65%0.66%0.66%0.65%0.62%0.63%0.63%0.62%
Gross Profit+225.57M238.03M266.72M298.26M335.86M334.5M431.36M515.45M607.77M691.01M
Gross Margin %0.36%0.35%0.35%0.34%0.34%0.35%0.38%0.37%0.37%0.38%
Gross Profit Growth %0.35%0.06%0.12%0.12%0.13%-0%0.29%0.19%0.18%0.14%
Operating Expenses+158.23M173.78M194.44M248.44M259.4M224.48M275.48M323.29M369.01M427.39M
OpEx % of Revenue0.25%0.25%0.26%0.28%0.26%0.23%0.25%0.23%0.23%0.23%
Selling, General & Admin126.77M139.19M155.89M179.81M198.75M174.01M226.35M267M318.52M372.17M
SG&A % of Revenue0.2%0.2%0.2%0.2%0.2%0.18%0.2%0.19%0.2%0.2%
Research & Development0000000000
R&D % of Revenue----------
Other Operating Expenses31.46M34.58M38.55M68.62M60.65M50.46M49.13M56.28M50.49M55.22M
Operating Income+67.34M64.5M72.72M49.82M76.45M110.02M155.88M192.16M238.75M263.62M
Operating Margin %0.11%0.09%0.1%0.06%0.08%0.11%0.14%0.14%0.15%0.14%
Operating Income Growth %0.98%-0.04%0.13%-0.31%0.53%0.44%0.42%0.23%0.24%0.1%
EBITDA+98.81M99.08M111.71M98.54M155.98M187.68M231.34M270.05M309.22M340.61M
EBITDA Margin %0.16%0.14%0.15%0.11%0.16%0.2%0.21%0.19%0.19%0.19%
EBITDA Growth %0.59%0%0.13%-0.12%0.58%0.2%0.23%0.17%0.15%0.1%
D&A (Non-Cash Add-back)31.46M34.58M38.98M48.72M79.53M77.66M75.46M77.89M70.47M76.98M
EBIT77.11M85.23M86.92M67.6M96.71M126.52M154.12M198.35M251.12M280.6M
Net Interest Income+1.57M330K-264K-5.35M-11.43M-8.69M-4.83M-3.02M-5.15M-9.34M
Interest Income2.9M1.67M1.63M1.87M2.18M2.5M2.73M5.23M8.03M9.92M
Interest Expense1.34M1.34M1.89M7.23M13.61M11.19M7.56M8.25M13.18M19.26M
Other Income/Expense8.43M19.39M12.31M10.3M6.38M5.08M-9.27M-1.63M-661K-2.39M
Pretax Income+75.78M83.88M85.03M60.12M82.83M115.1M146.61M190.53M238.09M261.23M
Pretax Margin %0.12%0.12%0.11%0.07%0.08%0.12%0.13%0.13%0.15%0.14%
Income Tax+24.21M22.15M36.15M3.4M15.17M25.63M31.85M47.56M53.54M62.94M
Effective Tax Rate %0.68%0.74%0.57%0.94%0.82%0.78%0.78%0.75%0.78%0.76%
Net Income+51.56M61.73M48.89M56.73M67.66M89.48M114.76M142.97M184.56M198.3M
Net Margin %0.08%0.09%0.06%0.06%0.07%0.09%0.1%0.1%0.11%0.11%
Net Income Growth %0.59%0.2%-0.21%0.16%0.19%0.32%0.28%0.25%0.29%0.07%
Net Income (Continuing)51.56M61.73M48.89M56.73M67.66M89.48M114.76M142.97M184.56M198.3M
Discontinued Operations0000000000
Minority Interest179K193K224K250K000000
EPS (Diluted)+0.300.360.280.320.390.520.670.851.101.21
EPS Growth %0.58%0.2%-0.22%0.14%0.22%0.33%0.29%0.27%0.29%0.1%
EPS (Basic)0.310.370.290.330.390.520.680.861.111.22
Diluted Shares Outstanding170.89M172.82M175.86M175.15M173.66M172.78M171.22M169.17M168.16M164.32M
Basic Shares Outstanding170.75M172.44M175.55M172.26M171.75M171.37M167.75M166.65M166.34M162.72M
Dividend Payout Ratio----------

Balance Sheet

Dec 2015Dec 2016Dec 2017Dec 2018Dec 2019Dec 2020Dec 2021Dec 2022Dec 2023Dec 2024
Total Current Assets+339.2M378.82M452.82M499.94M539.59M606.39M576.66M611.62M676.37M790.91M
Cash & Short-Term Investments220.87M233.82M279.89M285.98M326.86M407.51M320.05M302.59M294.9M350.55M
Cash Only207.19M217M90.47M101.49M124.62M223.22M141.51M123.57M141.01M163.33M
Short-Term Investments13.68M13.49M178.48M184.49M202.24M184.29M178.54M179.03M153.88M187.22M
Accounts Receivable92.65M124.94M143.3M178.9M185.89M165.28M214.47M275.85M329.44M359.8M
Days Sales Outstanding53.8166.4868.6173.9468.4462.9469.7571.373.7471.44
Inventory0000000000
Days Inventory Outstanding----------
Other Current Assets15.22M4.88M8.6M11.19M7.32M12.67M10.83M7.38M8.71M6.11M
Total Non-Current Assets+311.58M342.28M372.65M562M643.5M641.47M706.24M734.5M765.6M827.5M
Property, Plant & Equipment47.99M49.03M66.76M73.51M165.54M184.79M162.7M138.18M165.23M170.62M
Fixed Asset Turnover13.10x13.99x11.42x12.01x5.99x5.19x6.90x10.22x9.87x10.77x
Goodwill171.53M186.77M204.48M349.98M349.53M349.09M403.9M405.64M405.64M420.39M
Intangible Assets52.73M53.77M48.96M95.5M73.98M59.59M81.08M64.82M50.16M49.33M
Long-Term Investments15.98M10.08M13.31M13.64M14.3M15.03M13M39.52M18.95M26.52M
Other Non-Current Assets9.59M13.25M29.87M22.77M28.3M25.21M24.15M30.56M42.69M55.89M
Total Assets+650.78M706.53M824.77M1.06B1.18B1.25B1.28B1.35B1.44B1.62B
Asset Turnover0.97x0.97x0.92x0.83x0.84x0.77x0.87x1.05x1.13x1.14x
Asset Growth %0.13%0.09%0.17%0.29%0.11%0.05%0.03%0.05%0.07%0.12%
Total Current Liabilities+107.08M124.23M144.25M155.09M229.35M221.08M495.69M277.95M326.4M290.12M
Accounts Payable6.4M3.29M5.92M5.65M6.56M6.99M6.87M7.79M5.05M5.88M
Days Payables Outstanding5.82.684.363.533.664.093.633.171.81.87
Short-Term Debt10.38M10.23M10.59M21.65M40.87M25M260.02M30M65M4.89M
Deferred Revenue (Current)1000K1000K1000K1000K1000K1000K1000K1000K1000K1000K
Other Current Liabilities47.59M56.03M64.93M74.13M89.46M66.18M74.98M95.19M112.71M-2M
Current Ratio3.17x3.05x3.14x3.22x2.35x2.74x1.16x2.20x2.07x2.73x
Quick Ratio3.17x3.05x3.14x3.22x2.35x2.74x1.16x2.20x2.07x2.73x
Cash Conversion Cycle----------
Total Non-Current Liabilities+77.93M50.12M80.48M288.52M283.74M307.61M94.06M309.99M226.13M398.43M
Long-Term Debt60M35M50.39M263.24M194.13M201.96M0220M135M283.6M
Capital Lease Obligations278K300K331K315K75.14M85.16M68.73M48.16M58.79M61.2M
Deferred Tax Liabilities3.07M3.64M892K8.45M966K847K965K547K1.5M1.4M
Other Non-Current Liabilities17.66M14.82M28.87M16.52M11.59M18.72M23.37M36.88M20.65M35.36M
Total Liabilities185.01M174.35M224.73M443.62M513.09M528.68M589.75M587.94M552.53M688.54M
Total Debt+70.66M45.53M61.31M285.2M334.54M331.24M347.38M313.65M271.76M366.61M
Net Debt-136.53M-171.47M-29.16M183.71M209.92M108.02M205.87M190.09M130.74M203.28M
Debt / Equity0.15x0.09x0.10x0.46x0.50x0.46x0.50x0.41x0.31x0.39x
Debt / EBITDA0.72x0.46x0.55x2.89x2.14x1.76x1.50x1.16x0.88x1.08x
Net Debt / EBITDA-1.38x-1.73x-0.26x1.86x1.35x0.58x0.89x0.70x0.42x0.60x
Interest Coverage50.33x48.02x38.50x6.89x5.62x9.83x20.62x23.29x18.11x13.69x
Total Equity+465.77M532.18M600.04M618.32M670M719.17M693.16M758.18M889.44M929.86M
Equity Growth %0.11%0.14%0.13%0.03%0.08%0.07%-0.04%0.09%0.17%0.05%
Book Value per Share2.733.083.413.533.864.164.054.485.295.66
Total Shareholders' Equity465.59M531.99M599.82M618.07M670M719.17M693.16M758.18M889.44M929.86M
Common Stock35K36K37K38K39K39K40K40K203K206K
Retained Earnings320.99M382.72M427.06M484.24M551.9M641.38M756.14M899.11M1.08B1.28B
Treasury Stock-42.16M-60.36M-103.82M-146.93M-188.29M-268.24M-369.29M-441.93M-575.42M-786.16M
Accumulated OCI-67.33M-75.06M-45.71M-83.47M-84.89M-74.98M-89.47M-144.14M-127.04M-154.72M
Minority Interest179K193K224K250K000000

Cash Flow

Dec 2015Dec 2016Dec 2017Dec 2018Dec 2019Dec 2020Dec 2021Dec 2022Dec 2023Dec 2024
Cash from Operations+96.69M100.26M113.14M92.44M168.42M202.97M184.39M166.14M211.2M268.52M
Operating CF Margin %0.15%0.15%0.15%0.1%0.17%0.21%0.16%0.12%0.13%0.15%
Operating CF Growth %0.45%0.04%0.13%-0.18%0.82%0.21%-0.09%-0.1%0.27%0.27%
Net Income51.56M61.73M48.89M56.73M67.66M89.48M114.76M142.97M184.56M198.3M
Depreciation & Amortization31.46M34.58M38.98M48.72M79.53M77.66M75.98M77.89M70.68M55.22M
Stock-Based Compensation16.05M19.77M23.04M23.9M26.07M28.23M38.62M49.37M58.44M72.66M
Deferred Taxes2.24M-3.38M731K-625K-12.35M2.7M-20.33M-19.55M-31.74M-19.89M
Other Non-Cash Items-5.53M-9.49M4.59M4.32M-4.66M-4.17M15.66M-8.41M20.77M3.43M
Working Capital Changes910K-2.95M-3.1M-40.6M12.17M9.08M-40.31M-76.12M-91.5M-41.2M
Change in Receivables-9.09M-18.06M-20.48M-10.05M-7.09M24.7M-37.68M-68.12M-49.24M4.65M
Change in Inventory8.17M14.15M22.32M-25.27M12.45M-34.08M10.72M000
Change in Payables44K-2.63M1.71M-360K134K243K-614K2.38M-2.76M20.51M
Cash from Investing+-73.54M-54.67M-222.74M-277.49M-51.38M-18.32M-114.27M-96.55M-12M-119.1M
Capital Expenditures-25.59M-25.85M-35.15M-40.44M-40.14M-42.22M-37.25M-44.84M-52.8M-46.26M
CapEx % of Revenue0.04%0.04%0.05%0.05%0.04%0.04%0.03%0.03%0.03%0.03%
Acquisitions----------
Investments----------
Other Investing-3.69M-151K-164.28M-4.87M0916K1.3M266K1.34M215K
Cash from Financing+9.84M-32.73M-20.48M197.78M-93.08M-89.56M-146.88M-81.72M-181.45M-119.1M
Debt Issued (Net)----------
Equity Issued (Net)----------
Dividends Paid0000000000
Share Repurchases----------
Other Financing1.46M4.33M000000-5M-4M
Net Change in Cash----------
Free Cash Flow+71.11M74.41M77.99M52M128.28M160.75M147.14M121.31M158.4M222.26M
FCF Margin %0.11%0.11%0.1%0.06%0.13%0.17%0.13%0.09%0.1%0.12%
FCF Growth %0.82%0.05%0.05%-0.33%1.47%0.25%-0.08%-0.18%0.31%0.4%
FCF per Share0.420.430.440.300.740.930.860.720.941.35
FCF Conversion (FCF/Net Income)1.88x1.62x2.31x1.63x2.49x2.27x1.61x1.16x1.14x1.35x
Interest Paid1.19M1.18M1.12M4.72M10.65M7.63M6.59M8.19M13.89M19.6M
Taxes Paid11.51M15.67M19.13M18.51M19.09M20.57M50M57.06M104.88M106.41M

Key Ratios

Metric2015201620172018201920202021202220232024
Return on Equity (ROE)11.65%12.37%8.64%9.31%10.5%12.88%16.25%19.7%22.4%21.8%
Return on Invested Capital (ROIC)16.24%14.02%11.71%5.44%6.82%9.67%13.55%15.6%18.19%18.36%
Gross Margin35.89%34.7%34.99%33.77%33.88%34.9%38.44%36.5%37.27%37.59%
Net Margin8.2%9%6.41%6.42%6.83%9.34%10.23%10.12%11.32%10.79%
Debt / Equity0.15x0.09x0.10x0.46x0.50x0.46x0.50x0.41x0.31x0.39x
Interest Coverage50.33x48.02x38.50x6.89x5.62x9.83x20.62x23.29x18.11x13.69x
FCF Conversion1.88x1.62x2.31x1.63x2.49x2.27x1.61x1.16x1.14x1.35x
Revenue Growth25.88%9.15%11.13%15.85%12.26%-3.32%17.1%25.82%15.48%12.74%

Revenue by Segment

2015201620172018201920202021202220232024
Digital Operations And Solutions Services-------764.69M901.54M1.04B
Digital Operations And Solutions Services Growth--------17.90%15.60%
Analytics Services-165.73M209.94M285.29M357.33M362.68M460.67M647.35M729.13M796.2M
Analytics Services Growth--26.67%35.89%25.25%1.50%27.02%40.52%12.63%9.20%
BPM and Related Services--552.37M597.82M634.02M595.75M661.62M---
BPM and Related Services Growth---8.23%6.05%-6.03%11.06%---
BPM Services-520.25M--------
BPM Services Growth----------
Operations Management506.34M---------
Operations Management Growth----------
Analytics And Business Transformation122.15M---------
Analytics And Business Transformation Growth----------

Revenue by Geography

2015201620172018201920202021202220232024
UNITED STATES496.42M554.95M626.34M732.59M817.88M814.67M964.06M1.21B1.37B1.52B
UNITED STATES Growth-11.79%12.86%16.96%11.64%-0.39%18.34%25.87%12.96%10.81%
Non-US-131.04M135.97M150.52M173.47M143.76M158.23M198.57M259.96M319.48M
Non-US Growth--3.76%10.70%15.24%-17.12%10.07%25.49%30.92%22.89%
Rest Of World23.21M21.14M27.33M36.01M60.43M55.1M52.5M63.94M82.48M103.52M
Rest Of World Growth--8.91%29.31%31.73%67.83%-8.82%-4.72%21.78%29.01%25.51%

Frequently Asked Questions

Valuation & Price

ExlService Holdings, Inc. (EXLS) has a price-to-earnings (P/E) ratio of 35.2x. This suggests investors expect higher future growth.

Growth & Financials

ExlService Holdings, Inc. (EXLS) reported $2.03B in revenue for fiscal year 2024. This represents a 462% increase from $360.5M in 2011.

ExlService Holdings, Inc. (EXLS) grew revenue by 12.7% over the past year. This is steady growth.

Yes, ExlService Holdings, Inc. (EXLS) is profitable, generating $241.4M in net income for fiscal year 2024 (10.8% net margin).

Dividend & Returns

ExlService Holdings, Inc. (EXLS) has a return on equity (ROE) of 21.8%. This is excellent, indicating efficient use of shareholder capital.

ExlService Holdings, Inc. (EXLS) generated $286.9M in free cash flow for fiscal year 2024. Positive FCF indicates the company can fund dividends, buybacks, or reinvestment.

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