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Harte Hanks, Inc. (HHS) 10-Year Financial Performance & Capital Metrics

HHS • • Industrial / General
Communication ServicesAdvertising & MarketingFull-Service Advertising AgenciesRegional & Specialized Agencies
AboutHarte Hanks, Inc. operates as a customer experience company in the United States and internationally. It operates through three segments: Marketing Services, Customer Care, and Fulfillment & Logistics Services. The company provides strategic guidance to help clients to plan and execute omni-channel marketing programs; audience identification, profiling, segmentation and prioritization, predictive modeling, and data strategy services; data hygiene and cleansing services; print, broadcast, direct mail, website, app, display, social, mobile, search engine marketing, and voice services; Website and app development, e-commerce enablement, database building and management, platform architecture creation, and marketing automation services; and outsourcing marketing operations solutions. It also offers customer experience management services comprising interact and resolve consumer concerns across hardware and software platforms, healthcare benefit plans, and recalls or a myriad of other customer service issues; CRM and digital transformation solutions to create meaningful customer interactions by connecting content between agent or AI-driven interfaces and web-based self-help tools and community forums; and intelligence-based B2B solutions that understand audiences and their behaviors, and then inspire and drive action to deliver results. In addition, the company provides product, print-on-demand, and mail fulfillment solutions, such as printing on demand, managing product recalls, and distributing literature and promotional products; custom solutions to engage audiences, target customers, support conferences, and appreciate employees; and third-party logistics and freight optimization services. It primarily serves B2B, consumer brand, financial services, retail, and healthcare vertical markets. Harte Hanks, Inc. was founded in 1923 and is headquartered in Chelmsford, Massachusetts.Show more
  • Revenue $185M -3.3%
  • EBITDA $6M -14.7%
  • Net Income -$30M -1829.7%
  • EPS (Diluted) -4.15 -1876.2%
  • Gross Margin 69.42% +0.8%
  • EBITDA Margin 3.5% -11.8%
  • Operating Margin 1.13% -35.6%
  • Net Margin -16.36% -1894.8%
  • ROE -145.85% -1695.9%
  • ROIC 4.73% -42.9%
  • Debt/Equity 1.13 -21.0%
  • Interest Coverage 11.19
Technical Analysis

Key Insights

Based on financial data analysis

✓Strengths

  • ✓Excellent 3Y average ROE of 591.2%
  • ✓Trading at only 1.0x book value
  • ✓Efficient asset utilization: 1.8x turnover

✗Weaknesses

  • ✗Negative free cash flow
  • ✗Weak momentum: RS Rating 19 (bottom 19%)
  • ✗Low quality earnings: Net income not backed by cash flow
  • ✗Thin 5Y average net margin of 1.5%
  • ✗Trading more than 30% below 52-week high

* These insights are generated automatically based on available financial data. Please conduct your own research before making investment decisions.

Price & Volume

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Growth Metrics

Revenue CAGR

10Y-10.37%
5Y-3.17%
3Y-1.63%
TTM-11.07%

Profit (Net Income) CAGR

10Y-
5Y-
3Y-
TTM81.75%

EPS CAGR

10Y-
5Y-
3Y-
TTM82.03%

ROCE

10Y Avg-16.31%
5Y Avg4.91%
3Y Avg9.44%
Latest2.8%

Peer Comparison

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Sector-Specific
NameMarket CapCurrent PriceP/E RatioRevenue Growth 1YNet MarginROEFCF YieldDebt/Equity
STGWStagwell Inc.1.57B6.22318.9712.43%0.68%2.53%5.67%2.11
HHSHarte Hanks, Inc.22.54M3.04-0.73-3.26%-3.26%-27.4%1.13
ADVAdvantage Solutions Inc.267.22M0.82-0.80-8.56%-6.96%-34.42%14.13%2.32
ABLVAble View Inc.18.14M0.74-4.11-13.47%-5.75%-104.63%1.57

Profit & Loss

Dec 2015Dec 2016Dec 2017Dec 2018Dec 2019Dec 2020Dec 2021Dec 2022Dec 2023Dec 2024
Sales/Revenue+495.3M404.41M383.91M284.63M217.58M176.9M194.6M206.28M191.49M185.24M
Revenue Growth %-0.11%-0.18%-0.05%-0.26%-0.24%-0.19%0.1%0.06%-0.07%-0.03%
Cost of Goods Sold+143.32M117.13M109.09M100.25M75.9M49.29M50.26M65.7M59.57M56.64M
COGS % of Revenue0.29%0.29%0.28%0.35%0.35%0.28%0.26%0.32%0.31%0.31%
Gross Profit+351.98M287.29M274.82M184.38M141.68M127.61M144.33M140.58M131.92M128.6M
Gross Margin %0.71%0.71%0.72%0.65%0.65%0.72%0.74%0.68%0.69%0.69%
Gross Profit Growth %-0.09%-0.18%-0.04%-0.33%-0.23%-0.1%0.13%-0.03%-0.06%-0.03%
Operating Expenses+329.61M304.4M281.17M205.52M163.28M138.19M136.69M125.47M128.56M126.5M
OpEx % of Revenue0.67%0.75%0.73%0.72%0.75%0.78%0.7%0.61%0.67%0.68%
Selling, General & Admin315.37M292.05M270.66M198.07M146.15M125.2M127.78M122.74M118.64M116.55M
SG&A % of Revenue0.64%0.72%0.71%0.7%0.67%0.71%0.66%0.6%0.62%0.63%
Research & Development0000000000
R&D % of Revenue----------
Other Operating Expenses-1.01M-9.91M-6.06M-3.93M17.14M12.99M8.92M2.73M9.92M9.96M
Operating Income+-187.57M-55.78M-40.87M-26.03M-21.61M-10.58M7.64M15.11M3.36M2.09M
Operating Margin %-0.38%-0.14%-0.11%-0.09%-0.1%-0.06%0.04%0.07%0.02%0.01%
Operating Income Growth %-5.6%0.7%0.27%0.36%0.17%0.51%1.72%0.98%-0.78%-0.38%
EBITDA+-173.33M-43.43M-30.36M-18.58M-16.27M-6.96M10.2M17.84M7.6M6.48M
EBITDA Margin %-0.35%-0.11%-0.08%-0.07%-0.07%-0.04%0.05%0.09%0.04%0.03%
EBITDA Growth %-4.11%0.75%0.3%0.39%0.12%0.57%2.47%0.75%-0.57%-0.15%
D&A (Non-Cash Add-back)14.24M12.35M10.51M7.45M5.34M3.62M2.56M2.73M4.24M4.38M
EBIT-213.41M-15.17M-46.93M-21.15M-9.81M-17.14M17.16M19.75M9.05M7.66M
Net Interest Income+-5.02M-3.45M-4.83M-1.55M-1.26M-1.16M-903K-438K135K-187K
Interest Income00000000135K0
Interest Expense4.76M3.45M4.83M1.55M1.26M1.16M903K438K0187K
Other Income/Expense-30.85M-15.31M-10.89M25.47M-2.9M-7.73M8.62M4.21M-5.28M-40.03M
Pretax Income+-202.84M-69.15M-51.75M-562K-24.51M-18.31M16.26M19.31M-1.92M-37.93M
Pretax Margin %-0.41%-0.17%-0.13%-0%-0.11%-0.1%0.08%0.09%-0.01%-0.2%
Income Tax+-31.91M20.63M-9.89M-18.11M1.75M-16.61M1.29M-17.46M-349K-7.64M
Effective Tax Rate %0.84%1.89%0.81%-31.23%1.07%0.09%0.92%1.9%0.82%0.8%
Net Income+-170.93M-130.94M-41.86M17.55M-26.26M-1.69M14.97M36.78M-1.57M-30.3M
Net Margin %-0.35%-0.32%-0.11%0.06%-0.12%-0.01%0.08%0.18%-0.01%-0.16%
Net Income Growth %-8.12%0.23%0.68%1.42%-2.5%0.94%9.84%1.46%-1.04%-18.3%
Net Income (Continuing)-181.07M-89.78M-41.86M17.55M-26.26M-1.69M14.97M36.78M-1.57M-30.3M
Discontinued Operations10.14M000000000
Minority Interest0000000000
EPS (Diluted)+-27.73-21.30-6.762.80-4.18-0.341.764.75-0.21-4.15
EPS Growth %-8.3%0.23%0.68%1.41%-2.49%0.92%6.18%1.7%-1.04%-18.76%
EPS (Basic)-27.73-21.30-6.762.81-4.18-0.341.854.98-0.21-4.15
Diluted Shares Outstanding6.16M6.15M6.19M6.27M6.28M6.47M7.21M7.4M7.31M7.29M
Basic Shares Outstanding6.16M6.15M6.19M6.24M6.28M6.47M6.8M7.1M7.31M7.29M
Dividend Payout Ratio----------

Balance Sheet

Dec 2015Dec 2016Dec 2017Dec 2018Dec 2019Dec 2020Dec 2021Dec 2022Dec 2023Dec 2024
Total Current Assets+151.71M149.43M103.21M104.99M79.3M86.24M75.38M66.31M65.21M53.61M
Cash & Short-Term Investments17.61M46.01M8.4M20.88M34.12M29.41M11.91M10.36M18.36M9.93M
Cash Only17.61M46.01M8.4M20.88M34.12M29.41M11.91M10.36M18.36M9.93M
Short-Term Investments0000000000
Accounts Receivable103.76M88.81M81.4M56.6M39.78M42.15M57.26M52.16M42.25M39.86M
Days Sales Outstanding76.4680.1677.3972.5866.7386.96107.4192.380.5378.55
Inventory963K838K587K448K354K46K0000
Days Inventory Outstanding2.452.611.961.631.70.34----
Other Current Assets177.82M4.93M3.9M2.54M1.75M4.99M4.25M1.61M2.69M2.31M
Total Non-Current Assets+262.92M64.01M27.61M20.18M36.16M33.26M32.49M53.67M65.86M48.17M
Property, Plant & Equipment33.91M23.92M21.79M13.59M27.14M30.63M29.89M29.69M34.27M31.42M
Fixed Asset Turnover14.61x16.90x17.62x20.94x8.02x5.78x6.51x6.95x5.59x5.90x
Goodwill218.97M34.51M000002.4M1.93M295K
Intangible Assets4.12M3.3M2.59M0300K003.54M2.82M563K
Long-Term Investments00000000500K0
Other Non-Current Assets2.91M2.27M3.23M6.59M3.46M-4.11M2.6M1.74M758K717K
Total Assets+414.62M213.44M130.81M125.17M115.47M119.5M107.86M119.98M131.07M101.78M
Asset Turnover1.19x1.89x2.93x2.27x1.88x1.48x1.80x1.72x1.46x1.82x
Asset Growth %-0.36%-0.49%-0.39%-0.04%-0.08%0.03%-0.1%0.11%0.09%-0.22%
Total Current Liabilities+97.44M104.67M67.25M54.16M45.53M47.19M42.44M43.57M48.11M35.14M
Accounts Payable36.62M45.56M36.13M31.05M16.92M16.29M16.13M22.46M23.18M21.83M
Days Payables Outstanding93.25141.99120.89113.0581.35120.66117.15124.8142.01140.68
Short-Term Debt3M0007.62M4.93M004.82M0
Deferred Revenue (Current)1000K1000K1000K1000K1000K1000K1000K1000K1000K1000K
Other Current Liabilities43.32M40.92M13.49M8.61M10.67M2.9M2.29M2.86M11.31M3.15M
Current Ratio1.56x1.43x1.53x1.94x1.74x1.83x1.78x1.52x1.36x1.53x
Quick Ratio1.55x1.42x1.53x1.93x1.73x1.83x1.78x1.52x1.36x1.53x
Cash Conversion Cycle-14.34-59.22-41.53-38.84-12.92-33.36----
Total Non-Current Liabilities+176.87M106.11M98.2M80.47M109.89M115.71M80.41M57.61M63.11M56.08M
Long-Term Debt74.11M0014.2M18.7M22.17M5M000
Capital Lease Obligations000013.08M21.3M19.21M16.57M23.69M20.86M
Deferred Tax Liabilities20.67M11.04M773K-578K5.51M0008.32M11.13M
Other Non-Current Liabilities81.19M95.07M97.43M66.27M71.72M72.24M56.2M41.03M30.8M24.1M
Total Liabilities274.31M210.78M165.45M134.64M155.43M162.9M122.85M101.18M111.22M80.09M
Total Debt+77.31M0014.2M39.39M55.06M30.77M22.32M28.51M24.6M
Net Debt59.7M-46.01M-8.4M-6.68M5.27M25.65M18.86M11.96M10.14M14.66M
Debt / Equity0.55x------1.19x1.44x1.13x
Debt / EBITDA------3.02x1.25x3.75x3.80x
Net Debt / EBITDA------1.85x0.67x1.34x2.26x
Interest Coverage-39.41x-16.15x-8.47x-16.79x-17.12x-9.09x8.46x34.49x-11.19x
Total Equity+140.32M2.66M-34.63M-9.46M-39.96M-43.4M-14.99M18.81M19.86M21.69M
Equity Growth %-0.57%-0.98%-14.04%0.73%-3.22%-0.09%0.65%2.25%0.06%0.09%
Book Value per Share22.760.43-5.59-1.51-6.36-6.71-2.082.542.722.97
Total Shareholders' Equity140.32M2.66M-34.63M-9.46M-39.96M-43.4M-14.99M18.81M19.86M21.69M
Common Stock120.15M120.44M12.07M12.12M12.12M12.12M12.12M12.22M12.22M12.22M
Retained Earnings973.54M837.32M794.58M812.7M797.82M796.12M811.09M846.49M844.92M814.62M
Treasury Stock-1.26B-1.26B-1.25B-1.25B-1.24B-1.18B-1.09B-1.01B-951.08M-915.75M
Accumulated OCI-43.56M-46.18M-44.3M-46.48M-63.13M-65.61M-53.33M-48.3M-44.09M-13.6M
Minority Interest0000000000

Cash Flow

Dec 2015Dec 2016Dec 2017Dec 2018Dec 2019Dec 2020Dec 2021Dec 2022Dec 2023Dec 2024
Cash from Operations+30.94M14.59M-30.8M-9.18M12.1M-7.84M-1.76M28.79M10.48M-2.99M
Operating CF Margin %0.06%0.04%-0.08%-0.03%0.06%-0.04%-0.01%0.14%0.05%-0.02%
Operating CF Growth %0.21%-0.53%-3.11%0.7%2.32%-1.65%0.78%17.33%-0.64%-1.29%
Net Income-170.93M-89.78M-41.86M17.55M-26.26M-1.69M14.97M36.78M-1.57M-30.3M
Depreciation & Amortization14.24M12.35M10.5M7.45M5.34M3.62M2.56M2.73M4.24M4.38M
Stock-Based Compensation5.73M2.67M2.66M-581K1.07M764K1.47M2.35M1.42M1.93M
Deferred Taxes-41.23M26.29M-10.96M-1.65M996K-244K-10.72M-19.84M-1.47M-9.28M
Other Non-Cash Items221.84M13.09M39.74M-25.63M7.58M-3.94M913K-1.01M380K33.9M
Working Capital Changes1.29M49.96M-30.89M-6.33M23.37M-6.34M-10.96M7.79M7.49M-3.63M
Change in Receivables10.19M14.95M7.42M7.47M16.82M-931K-9.18M3.84M5.65M2.38M
Change in Inventory272K125K251K139K94K308K0000
Change in Payables2.14M9.13M-10.4M9.25M-13.75M-997K-395K6.2M844K-795K
Cash from Investing+-36.16M99.7M-5.67M-52K-2.6M-775K-2.9M-11.49M-2.31M-3.74M
Capital Expenditures-11.57M-6.69M-5.68M-4.21M-2.9M-2.7M-3.05M-5.8M-2.81M-3.75M
CapEx % of Revenue0.02%0.02%0.01%0.01%0.01%0.02%0.02%0.03%0.01%0.02%
Acquisitions----------
Investments----------
Other Investing297K109.89M18K225K00057K3K2K
Cash from Financing+-31.94M-85.3M-1.46M22.73M3.09M7.31M-13.41M-15.82M-3.22M-419K
Debt Issued (Net)----------
Equity Issued (Net)----------
Dividends Paid-21.24M-5.29M00000000
Share Repurchases----------
Other Financing14K-2.48M-635K9.08M-616K-653K-795K-131K-45K0
Net Change in Cash----------
Free Cash Flow+19.37M7.9M-36.48M-13.39M9.2M-10.54M-4.81M22.99M7.67M-6.73M
FCF Margin %0.04%0.02%-0.1%-0.05%0.04%-0.06%-0.02%0.11%0.04%-0.04%
FCF Growth %0.35%-0.59%-5.62%0.63%1.69%-2.15%0.54%5.78%-0.67%-1.88%
FCF per Share3.141.28-5.89-2.141.46-1.63-0.673.111.05-0.92
FCF Conversion (FCF/Net Income)-0.18x-0.11x0.74x-0.52x-0.46x4.63x-0.12x0.78x-6.67x0.10x
Interest Paid1.68M5.67M292K000490K000
Taxes Paid10.07M2.59M32.91M0001.32M001.45M

Key Ratios

Metric2015201620172018201920202021202220232024
Return on Equity (ROE)-73.2%-183.16%-----1927.46%-8.12%-145.85%
Return on Invested Capital (ROIC)-50.91%-53.41%----148.23%65.43%8.29%4.73%
Gross Margin71.06%71.04%71.58%64.78%65.12%72.14%74.17%68.15%68.89%69.42%
Net Margin-34.51%-32.38%-10.9%6.17%-12.07%-0.96%7.69%17.83%-0.82%-16.36%
Debt / Equity0.55x------1.19x1.44x1.13x
Interest Coverage-39.41x-16.15x-8.47x-16.79x-17.12x-9.09x8.46x34.49x-11.19x
FCF Conversion-0.18x-0.11x0.74x-0.52x-0.46x4.63x-0.12x0.78x-6.67x0.10x
Revenue Growth-10.54%-18.35%-5.07%-25.86%-23.56%-18.7%10%6%-7.17%-3.26%

Revenue by Segment

2015201620172018201920202021202220232024
Fulfillment and Logistics Services-----61.14M63.52M86.1M84.96M81.99M
Fulfillment and Logistics Services Growth------3.89%35.55%-1.32%-3.49%
Customer Care-----58.67M74.69M67.2M63.33M52.92M
Customer Care Growth------27.31%-10.02%-5.77%-16.44%
Marketing Services-----57.09M56.39M52.98M43.2M50.33M
Marketing Services Growth-------1.23%-6.05%-18.44%16.50%
Customer Interaction444.17M---------
Customer Interaction Growth----------
Trillium51.13M---------
Trillium Growth----------

Revenue by Geography

2015201620172018201920202021202220232024
UNITED STATES411.77M324.63M330.94M243.3M182.03M156.69M--173.16M167.79M
UNITED STATES Growth--21.16%1.95%-26.48%-25.18%-13.92%----3.10%
Non-US83.53M79.79M52.96M41.33M35.54M20.21M--18.33M17.45M
Non-US Growth--4.48%-33.62%-21.96%-14.00%-43.13%----4.77%

Frequently Asked Questions

Growth & Financials

Harte Hanks, Inc. (HHS) reported $166.8M in revenue for fiscal year 2024. This represents a 80% decrease from $850.8M in 2011.

Harte Hanks, Inc. (HHS) saw revenue decline by 3.3% over the past year.

Harte Hanks, Inc. (HHS) reported a net loss of $5.4M for fiscal year 2024.

Dividend & Returns

Harte Hanks, Inc. (HHS) has a return on equity (ROE) of -145.8%. Negative ROE indicates the company is unprofitable.

Harte Hanks, Inc. (HHS) generated $0.4M in free cash flow for fiscal year 2024. Positive FCF indicates the company can fund dividends, buybacks, or reinvestment.

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