TTEC Holdings, Inc. (TTEC) 10-Year Financial Performance & Capital Metrics

TTEC • • Industrial / General

TechnologyIT ServicesCustomer Experience & Business Process OutsourcingCustomer Service BPO

AboutTTEC Holdings, Inc., a customer experience technology and services company, that designs, builds, orchestrates, and delivers digitally enabled customer experiences designed for various brands. It operates in two segments, TTEC Digital and TTEC Engage. The TTEC Digital segments designs, builds, and operates robust digital experiences for clients and their customers through the contextual integration and orchestration of customer relationship management, data, analytics, customer experience as a service technology, and intelligent automation to ensure customer experience (CX) outcomes. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, tech support, order fulfillment, customer acquisition, growth, and retention services; and delivers digitally enabled back office and industry specific specialty services, such as AI operations, content moderation, and fraud management services. It serves clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, e-tail/retail, technology, transportation, and travel industries with operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Englewood, Colorado.Show more

Revenue $2.21B -10.4%
EBITDA -$76M -134.5%
Net Income -$321M -3908.3%
EPS (Diluted) -6.74 -3844.4%
Gross Margin 21.37% -0.7%
EBITDA Margin -3.42% -138.4%
Operating Margin -7.86% -264.0%
Net Margin -14.54% -4348.7%
ROE -72.64% -5484.3%
ROIC -9.18% -261.7%
Debt/Equity 4.03 +119.3%
Interest Coverage -2.06 -236.6%

Technical Analysis

Key Insights

Based on financial data analysis

✓Strengths

✓Trading at only 0.6x book value
✓Efficient asset utilization: 1.3x turnover

✗Weaknesses

✗High debt to equity ratio of 4.0x
✗Weak Piotroski F-Score: 3/9
✗Negative free cash flow
✗Low quality earnings: Net income not backed by cash flow
✗Thin 5Y average net margin of 0.5%
✗Trading more than 30% below 52-week high

Price & Volume

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Growth Metrics

Revenue CAGR

10Y5.92%

5Y6.08%

3Y-0.97%

TTM-5.82%

Profit (Net Income) CAGR

10Y-

5Y-

3Y-

TTM94.6%

EPS CAGR

10Y-

5Y-

3Y-

TTM94.57%

ROCE

10Y Avg10.09%

5Y Avg8.29%

3Y Avg2.01%

Latest-10.91%

Peer Comparison

Customer Service BPO

Name	Market Cap	Current Price	P/E Ratio	Revenue Growth 1Y	Net Margin	ROE	FCF Yield	Debt/Equity
EXLSExlService Holdings, Inc.	6.77B	42.63	35.23	12.74%	11.91%	25.35%	3.29%	0.39
TASKTaskUs, Inc.	412.23M	11.65	23.30	7.64%	7.11%	14.35%	24.21%	0.61
GGenpact Limited	7.97B	46.22	16.22	6.48%	11.01%	21.67%	6.65%	0.60
IBEXIBEX Limited	511.21M	37.96	16.08	9.77%	7.14%	28.81%	5.34%	0.52
CNXCConcentrix Corporation	2.6B	42.18	11.37	35.2%	3.25%	7.28%	16.46%	1.39
CNDTConduent Incorporated	316.48M	2.07	0.93	-9.83%	-4.85%	-17.35%		0.84
TTECTTEC Holdings, Inc.	161.18M	3.32	-0.49	-10.36%	-0.84%	-6.4%		4.03

Profit & Loss

	Dec 2015	Dec 2016	Dec 2017	Dec 2018	Dec 2019	Dec 2020	Dec 2021	Dec 2022	Dec 2023	Dec 2024
Sales/Revenue+	1.29B	1.28B	1.48B	1.51B	1.64B	1.95B	2.27B	2.44B	2.46B	2.21B
Revenue Growth %	0.04%	-0.01%	0.16%	0.02%	0.09%	0.19%	0.17%	0.08%	0.01%	-0.1%
Cost of Goods Sold+	928.25M	941.59M	1.11B	1.16B	1.24B	1.45B	1.7B	1.86B	1.93B	1.74B
COGS % of Revenue	0.72%	0.74%	0.75%	0.77%	0.76%	0.75%	0.75%	0.76%	0.78%	0.79%
Gross Profit+	358.51M	333.67M	367.3M	351.24M	400.82M	496.53M	568.95M	587.19M	529.94M	471.72M
Gross Margin %	0.28%	0.26%	0.25%	0.23%	0.24%	0.25%	0.25%	0.24%	0.22%	0.21%
Gross Profit Growth %	0.01%	-0.07%	0.1%	-0.04%	0.14%	0.24%	0.15%	0.03%	-0.1%	-0.11%
Operating Expenses+	258.41M	244.47M	246.82M	251.61M	271.63M	291.84M	351.76M	418.65M	411.92M	645.24M
OpEx % of Revenue	0.2%	0.19%	0.17%	0.17%	0.17%	0.15%	0.15%	0.17%	0.17%	0.29%
Selling, General & Admin	194.61M	175.8M	182.31M	182.43M	202.54M	203.9M	239.99M	287.43M	290.87M	293.04M
SG&A % of Revenue	0.15%	0.14%	0.12%	0.12%	0.12%	0.1%	0.11%	0.12%	0.12%	0.13%
Research & Development	0	0	11.1M	300K	0	0	0	6M	100K	0
R&D % of Revenue	-	-	0.01%	0%	-	-	-	0%	0%	-
Other Operating Expenses	-4.29M	-2.45M	-11.6M	-35.82M	69.09M	87.94M	111.77M	125.21M	120.95M	352.2M
Operating Income+	90.18M	52.75M	100.49M	92.05M	123.71M	204.69M	217.19M	168.54M	118.02M	-173.52M
Operating Margin %	0.07%	0.04%	0.07%	0.06%	0.08%	0.11%	0.1%	0.07%	0.05%	-0.08%
Operating Income Growth %	-0.07%	-0.42%	0.9%	-0.08%	0.34%	0.65%	0.06%	-0.22%	-0.3%	-2.47%
EBITDA+	153.99M	121.43M	166.67M	164.25M	192.79M	283.55M	313.9M	280.33M	219.29M	-75.56M
EBITDA Margin %	0.12%	0.1%	0.11%	0.11%	0.12%	0.15%	0.14%	0.11%	0.09%	-0.03%
EBITDA Growth %	0.01%	-0.21%	0.37%	-0.01%	0.17%	0.47%	0.11%	-0.11%	-0.22%	-1.34%
D&A (Non-Cash Add-back)	63.81M	68.67M	66.19M	72.19M	69.09M	78.86M	96.71M	111.79M	101.27M	97.95M
EBIT	93.43M	58.24M	102.51M	84.91M	129.19M	187.76M	220.27M	189.41M	119.05M	-152.2M
Net Interest Income+	-6.45M	-6.71M	-10.89M	-24.2M	-17.2M	-15.83M	-11.62M	-34.26M	-73.17M	-81.58M
Interest Income	1.09M	1.23M	2.84M	4.48M	1.91M	1.66M	761K	1.81M	5.15M	2.73M
Interest Expense	7.54M	7.94M	13.73M	28.67M	19.11M	17.49M	12.38M	36.07M	78.32M	84.31M
Other Income/Expense	-4.29M	-2.45M	-11.6M	-35.82M	-13.3M	-34.42M	-9.31M	-24.09M	-77.3M	-63M
Pretax Income+	85.89M	50.3M	88.89M	56.24M	110.41M	170.27M	207.88M	144.45M	40.72M	-236.52M
Pretax Margin %	0.07%	0.04%	0.06%	0.04%	0.07%	0.09%	0.09%	0.06%	0.02%	-0.11%
Income Tax+	20M	12.86M	78.08M	16.48M	25.68M	40.94M	49.7M	27.11M	22.46M	74.1M
Effective Tax Rate %	0.72%	0.67%	0.08%	0.64%	0.7%	0.7%	0.68%	0.71%	0.21%	1.36%
Net Income+	61.67M	33.68M	7.26M	35.82M	77.16M	118.65M	140.97M	103.24M	8.43M	-320.96M
Net Margin %	0.05%	0.03%	0%	0.02%	0.05%	0.06%	0.06%	0.04%	0%	-0.15%
Net Income Growth %	-0.15%	-0.45%	-0.78%	3.94%	1.15%	0.54%	0.19%	-0.27%	-0.92%	-39.08%
Net Income (Continuing)	65.89M	37.44M	10.81M	39.76M	84.73M	129.33M	158.19M	117.33M	18.26M	-310.62M
Discontinued Operations	0	0	0	0	0	0	0	0	0	0
Minority Interest	7.2M	6.98M	6.98M	7.68M	13.19M	66.04M	72.13M	73.84M	16.91M	17.86M
EPS (Diluted)+	1.26	0.71	0.16	0.77	1.65	2.52	2.97	2.18	0.18	-6.74
EPS Growth %	-0.13%	-0.44%	-0.77%	3.81%	1.14%	0.53%	0.18%	-0.27%	-0.92%	-38.44%
EPS (Basic)	1.27	0.71	0.16	0.78	1.66	2.54	3.01	2.19	0.18	-6.74
Diluted Shares Outstanding	49.01M	47.74M	46.38M	46.38M	46.76M	46.99M	47.39M	47.34M	47.42M	47.61M
Basic Shares Outstanding	48.37M	47.42M	45.83M	46.06M	46.37M	46.65M	46.89M	47.12M	47.34M	47.61M
Dividend Payout Ratio	0.28%	0.54%	2.97%	0.71%	0.37%	1.13%	0.3%	0.47%	5.84%	-

Balance Sheet

	Dec 2015	Dec 2016	Dec 2017	Dec 2018	Dec 2019	Dec 2020	Dec 2021	Dec 2022	Dec 2023	Dec 2024
Total Current Assets+	415.07M	433.73M	542.79M	526.48M	549.83M	656.8M	697.99M	749.97M	681.2M	652.3M
Cash & Short-Term Investments	60.3M	55.26M	74.44M	78.24M	82.41M	132.91M	158.21M	153.44M	172.75M	84.99M
Cash Only	60.3M	55.26M	74.44M	78.24M	82.41M	132.91M	158.21M	153.44M	172.75M	84.99M
Short-Term Investments	0	0	0	0	0	0	0	0	0	0
Accounts Receivable	283.47M	300.81M	391.9M	350.96M	371.13M	419.29M	405.45M	463.17M	413.39M	474.36M
Days Sales Outstanding	80.41	86.1	96.82	84.88	82.41	78.51	65.11	69.18	61.27	78.43
Inventory	0	10.71M	7.83M	0	0	0	0	0	0	0
Days Inventory Outstanding	-	4.15	2.58	-	-	-	-	-	-	-
Other Current Assets	9.64M	20.53M	12.92M	59.88M	0	0	0	133.37M	95.06M	92.95M
Total Non-Current Assets+	428.25M	412.58M	535.95M	528.03M	826.96M	859.61M	1.3B	1.4B	1.5B	1.1B
Property, Plant & Equipment	168.29M	151.04M	163.3M	161.52M	327.44M	299.53M	258.58M	275.79M	312.58M	223.31M
Fixed Asset Turnover	7.65x	8.44x	9.05x	9.34x	5.02x	6.51x	8.79x	8.86x	7.88x	9.89x
Goodwill	114.18M	129.65M	206.69M	204.63M	301.69M	363.5M	739.48M	807.85M	808.99M	571.2M
Intangible Assets	51.22M	30.79M	92.09M	80.91M	115.6M	112.06M	212.35M	233.91M	198.43M	164.81M
Long-Term Investments	-217.48M	-214.02M	-310.79M	-301.07M	0	0	0	0	0	31.78M
Other Non-Current Assets	259.97M	261.54M	372.65M	366.51M	68.97M	69.44M	77.27M	67.73M	146.25M	101.49M
Total Assets+	843.33M	846.3M	1.08B	1.05B	1.38B	1.52B	2B	2.15B	2.19B	1.75B
Asset Turnover	1.53x	1.51x	1.37x	1.43x	1.19x	1.29x	1.14x	1.13x	1.13x	1.26x
Asset Growth %	-0.01%	0%	0.27%	-0.02%	0.31%	0.1%	0.32%	0.08%	0.01%	-0.2%
Total Current Liabilities+	206.91M	178.67M	200.46M	235.42M	363.29M	396.17M	444.4M	411.36M	403.03M	353.94M
Accounts Payable	43.32M	38.2M	46.44M	59.45M	64.44M	66.66M	70.42M	93.94M	96.58M	84.18M
Days Payables Outstanding	17.04	14.81	15.27	18.74	18.92	16.75	15.08	18.47	18.24	17.7
Short-Term Debt	0	0	0	0	0	0	0	0	0	0
Deferred Revenue (Current)	1000K	1000K	1000K	1000K	1000K	1000K	1000K	1000K	1000K	1000K
Other Current Liabilities	56.64M	96.64M	70.51M	35.28M	123.71M	170.28M	161.07M	152.69M	149.88M	146.06M
Current Ratio	2.01x	2.43x	2.71x	2.24x	1.51x	1.66x	1.57x	1.82x	1.69x	1.84x
Quick Ratio	2.01x	2.37x	2.67x	2.24x	1.51x	1.66x	1.57x	1.82x	1.69x	1.84x
Cash Conversion Cycle	-	75.44	84.13	-	-	-	-	-	-	-
Total Non-Current Liabilities+	195.6M	305.74M	515.43M	466.24M	581.77M	609.5M	958.07M	1.11B	1.17B	1.13B
Long-Term Debt	100M	217.3M	344M	282M	290M	385M	791M	960M	995M	975M
Capital Lease Obligations	0	0	0	0	127.39M	98.28M	64.42M	69.58M	96.81M	71.01M
Deferred Tax Liabilities	3.33M	160K	11.29M	10.37M	10.6M	23.73M	5.33M	3.83M	3.14M	17.46M
Other Non-Current Liabilities	88.14M	86.92M	158.83M	173.87M	130.63M	85.06M	80.23M	69.68M	67.27M	63.45M
Total Liabilities	402.51M	484.41M	715.89M	701.66M	945.06M	1.01B	1.4B	1.52B	1.57B	1.49B
Total Debt+	100M	217.3M	344M	282M	462.61M	526.93M	899.88M	1.06B	1.13B	1.08B
Net Debt	39.7M	162.04M	269.56M	203.76M	380.21M	394.01M	741.67M	911.41M	957.33M	994.38M
Debt / Equity	0.22x	0.59x	0.93x	0.78x	1.07x	1.03x	1.51x	1.68x	1.84x	4.03x
Debt / EBITDA	0.65x	1.79x	2.06x	1.72x	2.40x	1.86x	2.87x	3.80x	5.15x	-
Net Debt / EBITDA	0.26x	1.33x	1.62x	1.24x	1.97x	1.39x	2.36x	3.25x	4.37x	-
Interest Coverage	11.96x	6.64x	7.32x	3.21x	6.47x	11.70x	17.54x	4.67x	1.51x	-2.06x
Total Equity+	448.02M	368.88M	369.82M	360.53M	431.73M	510.74M	594.34M	633.75M	615.54M	268.12M
Equity Growth %	-0.05%	-0.18%	0%	-0.03%	0.2%	0.18%	0.16%	0.07%	-0.03%	-0.56%
Book Value per Share	9.14	7.73	7.97	7.77	9.23	10.87	12.54	13.39	12.98	5.63
Total Shareholders' Equity	440.82M	361.89M	362.85M	352.85M	418.54M	444.7M	522.21M	559.91M	598.63M	250.25M
Common Stock	485K	462K	459K	462K	465K	467K	470K	472K	474K	477K
Retained Earnings	720.99M	735.94M	721.66M	725.55M	773.22M	757.31M	856.07M	911.23M	870.43M	546.62M
Treasury Stock	-533.74M	-603.26M	-615.68M	-610.18M	-605.31M	-601.21M	-597.03M	-593.16M	-589.81M	-584.9M
Accumulated OCI	-101.36M	-126.96M	-102.3M	-124.6M	-106.23M	-72.16M	-98.43M	-126.3M	-89.88M	-132.12M
Minority Interest	7.2M	6.98M	6.98M	7.68M	13.19M	66.04M	72.13M	73.84M	16.91M	17.86M

Cash Flow

	Dec 2015	Dec 2016	Dec 2017	Dec 2018	Dec 2019	Dec 2020	Dec 2021	Dec 2022	Dec 2023	Dec 2024
Cash from Operations+	133.75M	107.9M	113.15M	168.34M	237.99M	271.92M	251.3M	137.05M	144.76M	-58.82M
Operating CF Margin %	0.1%	0.08%	0.08%	0.11%	0.14%	0.14%	0.11%	0.06%	0.06%	-0.03%
Operating CF Growth %	0.42%	-0.19%	0.05%	0.49%	0.41%	0.14%	-0.08%	-0.45%	0.06%	-1.41%
Net Income	65.89M	37.44M	10.81M	39.76M	84.73M	129.33M	158.19M	117.33M	18.26M	-310.62M
Depreciation & Amortization	63.81M	68.67M	64.51M	69.18M	69.09M	78.86M	96.71M	111.79M	101.27M	97.95M
Stock-Based Compensation	11.3M	9.77M	11.85M	12.14M	12.81M	12.51M	16.43M	17.57M	22.07M	18.69M
Deferred Taxes	9.32M	-1.58M	16.78M	-7.97M	-1.38M	-5.19M	831K	-11M	-7.53M	58.53M
Other Non-Cash Items	9.6M	36.47M	8.17M	36.92M	8.69M	31.91M	9.68M	28.76M	28.9M	241.66M
Working Capital Changes	-26.16M	-42.87M	1.04M	18.32M	64.04M	24.5M	-30.54M	-127.4M	-18.21M	-165.04M
Change in Receivables	-19.87M	-7.86M	-59.28M	29.98M	29.61M	-40.63M	40.16M	-74.56M	22.36M	-66.33M
Change in Inventory	-5.38M	-92K	-19.27M	-30.44M	-97.27M	-76.73M	0	0	0	0
Change in Payables	11.94M	-23.07M	18.97M	11.71M	97.27M	76.73M	0	-12.7M	9.52M	-43.22M
Cash from Investing+	-77.17M	-100.36M	-168.99M	-47.56M	-162.85M	-112.43M	-541.98M	-226.2M	-67.58M	477K
Capital Expenditures	-66.59M	-50.83M	-51.96M	-43.45M	-60.78M	-59.77M	-60.36M	-84.01M	-67.84M	-45.17M
CapEx % of Revenue	0.05%	0.04%	0.04%	0.03%	0.04%	0.03%	0.03%	0.03%	0.03%	0.02%
Acquisitions	-	-	-	-	-	-	-	-	-	-
Investments	-	-	-	-	-	-	-	-	-	-
Other Investing	9.2M	3.29M	1.42M	2.15M	382K	20K	93K	229K	261K	45.65M
Cash from Financing+	-52.9M	2.33M	71.58M	-102.08M	-47.37M	-112.23M	319.64M	89.04M	-68.23M	-38.3M
Debt Issued (Net)	-	-	-	-	-	-	-	-	-	-
Equity Issued (Net)	-	-	-	-	-	-	-	-	-	-
Dividends Paid	-17.42M	-18.26M	-21.53M	-25.35M	-28.74M	-134.55M	-42.22M	-48.07M	-49.23M	-2.85M
Share Repurchases	-	-	-	-	-	-	-	-	-	-
Other Financing	-15.85M	-23.11M	-3.82M	-8.95M	-9.31M	-59.53M	-37.51M	-21.48M	-48.65M	-12.03M
Net Change in Cash	-	-	-	-	-	-	-	-	-	-
Free Cash Flow+	67.16M	57.06M	61.19M	124.89M	177.21M	212.15M	190.94M	53.04M	76.93M	-103.99M
FCF Margin %	0.05%	0.04%	0.04%	0.08%	0.11%	0.11%	0.08%	0.02%	0.03%	-0.05%
FCF Growth %	1.54%	-0.15%	0.07%	1.04%	0.42%	0.2%	-0.1%	-0.72%	0.45%	-2.35%
FCF per Share	1.37	1.20	1.32	2.69	3.79	4.51	4.03	1.12	1.62	-2.18
FCF Conversion (FCF/Net Income)	2.17x	3.20x	15.59x	4.70x	3.08x	2.29x	1.78x	1.33x	17.18x	0.18x
Interest Paid	6.05M	6.98M	11.73M	17.46M	13.11M	10.23M	11.19M	34.98M	77.2M	82.08M
Taxes Paid	15.18M	19.74M	18.81M	39.98M	36.32M	47.76M	71.39M	42.56M	46.13M	43.61M

Key Ratios

Metric	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Return on Equity (ROE)	13.42%	8.25%	1.96%	9.81%	19.48%	25.18%	25.51%	16.81%	1.35%	-72.64%
Return on Invested Capital (ROIC)	13.78%	7.77%	12.88%	11.47%	13.48%	17.89%	14.54%	8.77%	5.68%	-9.18%
Gross Margin	27.86%	26.16%	24.86%	23.27%	24.39%	25.47%	25.03%	24.03%	21.52%	21.37%
Net Margin	4.79%	2.64%	0.49%	2.37%	4.69%	6.09%	6.2%	4.22%	0.34%	-14.54%
Debt / Equity	0.22x	0.59x	0.93x	0.78x	1.07x	1.03x	1.51x	1.68x	1.84x	4.03x
Interest Coverage	11.96x	6.64x	7.32x	3.21x	6.47x	11.70x	17.54x	4.67x	1.51x	-2.06x
FCF Conversion	2.17x	3.20x	15.59x	4.70x	3.08x	2.29x	1.78x	1.33x	17.18x	0.18x
Revenue Growth	3.62%	-0.89%	15.85%	2.15%	8.91%	18.59%	16.61%	7.51%	0.78%	-10.36%

Revenue by Segment

	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
TTEC Engage	-	-	-	-	-	-	1.86B	1.97B	1.98B	1.75B
TTEC Engage Growth	-	-	-	-	-	-	-	6.09%	0.19%	-11.51%
TTEC Digital	-	-	-	-	-	-	414.1M	471.52M	486.88M	459.02M
TTEC Digital Growth	-	-	-	-	-	-	-	13.87%	3.26%	-5.72%
Ttec Engage	-	-	-	-	1.34B	1.64B	-	-	-	-
Ttec Engage Growth	-	-	-	-	-	22.71%	-	-	-	-
Ttec Digital	-	-	-	-	305.35M	306.99M	-	-	-	-
Ttec Digital Growth	-	-	-	-	-	0.54%	-	-	-	-
Customer Management Services	-	924.33M	1.14B	1.13B	-	-	-	-	-	-
Customer Management Services Growth	-	-	23.52%	-1.11%	-	-	-	-	-	-
Customer Technology Services	-	141.25M	138.58M	170.21M	-	-	-	-	-	-
Customer Technology Services Growth	-	-	-1.89%	22.83%	-	-	-	-	-	-
Customer Growth Services	-	141M	128.7M	141.32M	-	-	-	-	-	-
Customer Growth Services Growth	-	-	-8.73%	9.81%	-	-	-	-	-	-
Customer Strategy Services	-	68.67M	68.33M	68.58M	-	-	-	-	-	-
Customer Strategy Services Growth	-	-	-0.51%	0.38%	-	-	-	-	-	-

Revenue by Geography

	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
United States Canada	-	-	-	-	-	-	-	1.74B	1.71B	1.5B
United States Canada Growth	-	-	-	-	-	-	-	-	-1.57%	-12.44%
EMEA	-	-	-	-	-	-	-	-	-	174.16M
EMEA Growth	-	-	-	-	-	-	-	-	-	-
Latin America	147.27M	122.35M	130.08M	109.1M	100.12M	98.63M	114.97M	116.55M	131.98M	115.69M
Latin America Growth	-	-16.92%	6.32%	-16.13%	-8.24%	-1.48%	16.56%	1.38%	13.24%	-12.34%
Europe Middle East Africa	78.18M	65.87M	-	-	-	-	110.91M	131.57M	142.66M	-
Europe Middle East Africa Growth	-	-15.75%	-	-	-	-	-	18.63%	8.43%	-
United States	679.96M	-	-	-	-	-	1.52B	-	-	-
United States Growth	-	-	-	-	-	-	-	-	-	-
Philippines	343.01M	-	-	-	-	-	409.36M	-	-	-
Philippines Growth	-	-	-	-	-	-	-	-	-	-
Asia Pacific	32.55M	28.22M	36.72M	57.98M	55.55M	59.75M	67.03M	-	-	-
Asia Pacific Growth	-	-13.32%	30.11%	57.91%	-4.18%	7.55%	12.19%	-	-	-
Canada	5.78M	-	-	-	-	-	46.14M	-	-	-
Canada Growth	-	-	-	-	-	-	-	-	-	-
U	-	693.02M	820.6M	862.03M	1B	1.34B	-	-	-	-
U Growth	-	-	18.41%	5.05%	16.30%	33.49%	-	-	-	-
P	-	351.85M	353.12M	351.83M	370.39M	347.57M	-	-	-	-
P Growth	-	-	0.36%	-0.37%	5.28%	-6.16%	-	-	-	-
E M E A	-	-	62.6M	67.16M	70.61M	78.48M	-	-	-	-
E M E A Growth	-	-	-	7.29%	5.14%	11.14%	-	-	-	-
C	-	13.95M	74.25M	61.07M	44.5M	26.55M	-	-	-	-
C Growth	-	-	432.27%	-17.75%	-27.13%	-40.35%	-	-	-	-

Frequently Asked Questions

Growth & Financials

TTEC Holdings, Inc. (TTEC) reported $2.13B in revenue for fiscal year 2024. This represents a 81% increase from $1.18B in 2011.

TTEC Holdings, Inc. (TTEC) saw revenue decline by 10.4% over the past year.

TTEC Holdings, Inc. (TTEC) reported a net loss of $18.0M for fiscal year 2024.

Dividend & Returns

Yes, TTEC Holdings, Inc. (TTEC) pays a dividend with a yield of 1.80%. This makes it attractive for income-focused investors.

TTEC Holdings, Inc. (TTEC) has a return on equity (ROE) of -72.6%. Negative ROE indicates the company is unprofitable.

TTEC Holdings, Inc. (TTEC) generated $96.7M in free cash flow for fiscal year 2024. Positive FCF indicates the company can fund dividends, buybacks, or reinvestment.

US Stock Screener

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TTEC Holdings, Inc. (TTEC) 10-Year Financial Performance & Capital Metrics

TTEC • • Industrial / General

TechnologyIT ServicesCustomer Experience & Business Process OutsourcingCustomer Service BPO

Revenue $2.21B -10.4%
EBITDA -$76M -134.5%
Net Income -$321M -3908.3%
EPS (Diluted) -6.74 -3844.4%
Gross Margin 21.37% -0.7%
EBITDA Margin -3.42% -138.4%
Operating Margin -7.86% -264.0%
Net Margin -14.54% -4348.7%
ROE -72.64% -5484.3%
ROIC -9.18% -261.7%
Debt/Equity 4.03 +119.3%
Interest Coverage -2.06 -236.6%

Technical Analysis

Key Insights

Based on financial data analysis

✓Strengths

✓Trading at only 0.6x book value
✓Efficient asset utilization: 1.3x turnover

✗Weaknesses

✗High debt to equity ratio of 4.0x
✗Weak Piotroski F-Score: 3/9
✗Negative free cash flow
✗Low quality earnings: Net income not backed by cash flow
✗Thin 5Y average net margin of 0.5%
✗Trading more than 30% below 52-week high

Price & Volume

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Growth Metrics

Revenue CAGR

10Y5.92%

5Y6.08%

3Y-0.97%

TTM-5.82%

Profit (Net Income) CAGR

10Y-

5Y-

3Y-

TTM94.6%

EPS CAGR

10Y-

5Y-

3Y-

TTM94.57%

ROCE

10Y Avg10.09%

5Y Avg8.29%

3Y Avg2.01%

Latest-10.91%

Peer Comparison

Customer Service BPO

Name	Market Cap	Current Price	P/E Ratio	Revenue Growth 1Y	Net Margin	ROE	FCF Yield	Debt/Equity
EXLSExlService Holdings, Inc.	6.77B	42.63	35.23	12.74%	11.91%	25.35%	3.29%	0.39
TASKTaskUs, Inc.	412.23M	11.65	23.30	7.64%	7.11%	14.35%	24.21%	0.61
GGenpact Limited	7.97B	46.22	16.22	6.48%	11.01%	21.67%	6.65%	0.60
IBEXIBEX Limited	511.21M	37.96	16.08	9.77%	7.14%	28.81%	5.34%	0.52
CNXCConcentrix Corporation	2.6B	42.18	11.37	35.2%	3.25%	7.28%	16.46%	1.39
CNDTConduent Incorporated	316.48M	2.07	0.93	-9.83%	-4.85%	-17.35%		0.84
TTECTTEC Holdings, Inc.	161.18M	3.32	-0.49	-10.36%	-0.84%	-6.4%		4.03

Profit & Loss

	Dec 2015	Dec 2016	Dec 2017	Dec 2018	Dec 2019	Dec 2020	Dec 2021	Dec 2022	Dec 2023	Dec 2024
Sales/Revenue+	1.29B	1.28B	1.48B	1.51B	1.64B	1.95B	2.27B	2.44B	2.46B	2.21B
Revenue Growth %	0.04%	-0.01%	0.16%	0.02%	0.09%	0.19%	0.17%	0.08%	0.01%	-0.1%
Cost of Goods Sold+	928.25M	941.59M	1.11B	1.16B	1.24B	1.45B	1.7B	1.86B	1.93B	1.74B
COGS % of Revenue	0.72%	0.74%	0.75%	0.77%	0.76%	0.75%	0.75%	0.76%	0.78%	0.79%
Gross Profit+	358.51M	333.67M	367.3M	351.24M	400.82M	496.53M	568.95M	587.19M	529.94M	471.72M
Gross Margin %	0.28%	0.26%	0.25%	0.23%	0.24%	0.25%	0.25%	0.24%	0.22%	0.21%
Gross Profit Growth %	0.01%	-0.07%	0.1%	-0.04%	0.14%	0.24%	0.15%	0.03%	-0.1%	-0.11%
Operating Expenses+	258.41M	244.47M	246.82M	251.61M	271.63M	291.84M	351.76M	418.65M	411.92M	645.24M
OpEx % of Revenue	0.2%	0.19%	0.17%	0.17%	0.17%	0.15%	0.15%	0.17%	0.17%	0.29%
Selling, General & Admin	194.61M	175.8M	182.31M	182.43M	202.54M	203.9M	239.99M	287.43M	290.87M	293.04M
SG&A % of Revenue	0.15%	0.14%	0.12%	0.12%	0.12%	0.1%	0.11%	0.12%	0.12%	0.13%
Research & Development	0	0	11.1M	300K	0	0	0	6M	100K	0
R&D % of Revenue	-	-	0.01%	0%	-	-	-	0%	0%	-
Other Operating Expenses	-4.29M	-2.45M	-11.6M	-35.82M	69.09M	87.94M	111.77M	125.21M	120.95M	352.2M
Operating Income+	90.18M	52.75M	100.49M	92.05M	123.71M	204.69M	217.19M	168.54M	118.02M	-173.52M
Operating Margin %	0.07%	0.04%	0.07%	0.06%	0.08%	0.11%	0.1%	0.07%	0.05%	-0.08%
Operating Income Growth %	-0.07%	-0.42%	0.9%	-0.08%	0.34%	0.65%	0.06%	-0.22%	-0.3%	-2.47%
EBITDA+	153.99M	121.43M	166.67M	164.25M	192.79M	283.55M	313.9M	280.33M	219.29M	-75.56M
EBITDA Margin %	0.12%	0.1%	0.11%	0.11%	0.12%	0.15%	0.14%	0.11%	0.09%	-0.03%
EBITDA Growth %	0.01%	-0.21%	0.37%	-0.01%	0.17%	0.47%	0.11%	-0.11%	-0.22%	-1.34%
D&A (Non-Cash Add-back)	63.81M	68.67M	66.19M	72.19M	69.09M	78.86M	96.71M	111.79M	101.27M	97.95M
EBIT	93.43M	58.24M	102.51M	84.91M	129.19M	187.76M	220.27M	189.41M	119.05M	-152.2M
Net Interest Income+	-6.45M	-6.71M	-10.89M	-24.2M	-17.2M	-15.83M	-11.62M	-34.26M	-73.17M	-81.58M
Interest Income	1.09M	1.23M	2.84M	4.48M	1.91M	1.66M	761K	1.81M	5.15M	2.73M
Interest Expense	7.54M	7.94M	13.73M	28.67M	19.11M	17.49M	12.38M	36.07M	78.32M	84.31M
Other Income/Expense	-4.29M	-2.45M	-11.6M	-35.82M	-13.3M	-34.42M	-9.31M	-24.09M	-77.3M	-63M
Pretax Income+	85.89M	50.3M	88.89M	56.24M	110.41M	170.27M	207.88M	144.45M	40.72M	-236.52M
Pretax Margin %	0.07%	0.04%	0.06%	0.04%	0.07%	0.09%	0.09%	0.06%	0.02%	-0.11%
Income Tax+	20M	12.86M	78.08M	16.48M	25.68M	40.94M	49.7M	27.11M	22.46M	74.1M
Effective Tax Rate %	0.72%	0.67%	0.08%	0.64%	0.7%	0.7%	0.68%	0.71%	0.21%	1.36%
Net Income+	61.67M	33.68M	7.26M	35.82M	77.16M	118.65M	140.97M	103.24M	8.43M	-320.96M
Net Margin %	0.05%	0.03%	0%	0.02%	0.05%	0.06%	0.06%	0.04%	0%	-0.15%
Net Income Growth %	-0.15%	-0.45%	-0.78%	3.94%	1.15%	0.54%	0.19%	-0.27%	-0.92%	-39.08%
Net Income (Continuing)	65.89M	37.44M	10.81M	39.76M	84.73M	129.33M	158.19M	117.33M	18.26M	-310.62M
Discontinued Operations	0	0	0	0	0	0	0	0	0	0
Minority Interest	7.2M	6.98M	6.98M	7.68M	13.19M	66.04M	72.13M	73.84M	16.91M	17.86M
EPS (Diluted)+	1.26	0.71	0.16	0.77	1.65	2.52	2.97	2.18	0.18	-6.74
EPS Growth %	-0.13%	-0.44%	-0.77%	3.81%	1.14%	0.53%	0.18%	-0.27%	-0.92%	-38.44%
EPS (Basic)	1.27	0.71	0.16	0.78	1.66	2.54	3.01	2.19	0.18	-6.74
Diluted Shares Outstanding	49.01M	47.74M	46.38M	46.38M	46.76M	46.99M	47.39M	47.34M	47.42M	47.61M
Basic Shares Outstanding	48.37M	47.42M	45.83M	46.06M	46.37M	46.65M	46.89M	47.12M	47.34M	47.61M
Dividend Payout Ratio	0.28%	0.54%	2.97%	0.71%	0.37%	1.13%	0.3%	0.47%	5.84%	-

Balance Sheet

	Dec 2015	Dec 2016	Dec 2017	Dec 2018	Dec 2019	Dec 2020	Dec 2021	Dec 2022	Dec 2023	Dec 2024
Total Current Assets+	415.07M	433.73M	542.79M	526.48M	549.83M	656.8M	697.99M	749.97M	681.2M	652.3M
Cash & Short-Term Investments	60.3M	55.26M	74.44M	78.24M	82.41M	132.91M	158.21M	153.44M	172.75M	84.99M
Cash Only	60.3M	55.26M	74.44M	78.24M	82.41M	132.91M	158.21M	153.44M	172.75M	84.99M
Short-Term Investments	0	0	0	0	0	0	0	0	0	0
Accounts Receivable	283.47M	300.81M	391.9M	350.96M	371.13M	419.29M	405.45M	463.17M	413.39M	474.36M
Days Sales Outstanding	80.41	86.1	96.82	84.88	82.41	78.51	65.11	69.18	61.27	78.43
Inventory	0	10.71M	7.83M	0	0	0	0	0	0	0
Days Inventory Outstanding	-	4.15	2.58	-	-	-	-	-	-	-
Other Current Assets	9.64M	20.53M	12.92M	59.88M	0	0	0	133.37M	95.06M	92.95M
Total Non-Current Assets+	428.25M	412.58M	535.95M	528.03M	826.96M	859.61M	1.3B	1.4B	1.5B	1.1B
Property, Plant & Equipment	168.29M	151.04M	163.3M	161.52M	327.44M	299.53M	258.58M	275.79M	312.58M	223.31M
Fixed Asset Turnover	7.65x	8.44x	9.05x	9.34x	5.02x	6.51x	8.79x	8.86x	7.88x	9.89x
Goodwill	114.18M	129.65M	206.69M	204.63M	301.69M	363.5M	739.48M	807.85M	808.99M	571.2M
Intangible Assets	51.22M	30.79M	92.09M	80.91M	115.6M	112.06M	212.35M	233.91M	198.43M	164.81M
Long-Term Investments	-217.48M	-214.02M	-310.79M	-301.07M	0	0	0	0	0	31.78M
Other Non-Current Assets	259.97M	261.54M	372.65M	366.51M	68.97M	69.44M	77.27M	67.73M	146.25M	101.49M
Total Assets+	843.33M	846.3M	1.08B	1.05B	1.38B	1.52B	2B	2.15B	2.19B	1.75B
Asset Turnover	1.53x	1.51x	1.37x	1.43x	1.19x	1.29x	1.14x	1.13x	1.13x	1.26x
Asset Growth %	-0.01%	0%	0.27%	-0.02%	0.31%	0.1%	0.32%	0.08%	0.01%	-0.2%
Total Current Liabilities+	206.91M	178.67M	200.46M	235.42M	363.29M	396.17M	444.4M	411.36M	403.03M	353.94M
Accounts Payable	43.32M	38.2M	46.44M	59.45M	64.44M	66.66M	70.42M	93.94M	96.58M	84.18M
Days Payables Outstanding	17.04	14.81	15.27	18.74	18.92	16.75	15.08	18.47	18.24	17.7
Short-Term Debt	0	0	0	0	0	0	0	0	0	0
Deferred Revenue (Current)	1000K	1000K	1000K	1000K	1000K	1000K	1000K	1000K	1000K	1000K
Other Current Liabilities	56.64M	96.64M	70.51M	35.28M	123.71M	170.28M	161.07M	152.69M	149.88M	146.06M
Current Ratio	2.01x	2.43x	2.71x	2.24x	1.51x	1.66x	1.57x	1.82x	1.69x	1.84x
Quick Ratio	2.01x	2.37x	2.67x	2.24x	1.51x	1.66x	1.57x	1.82x	1.69x	1.84x
Cash Conversion Cycle	-	75.44	84.13	-	-	-	-	-	-	-
Total Non-Current Liabilities+	195.6M	305.74M	515.43M	466.24M	581.77M	609.5M	958.07M	1.11B	1.17B	1.13B
Long-Term Debt	100M	217.3M	344M	282M	290M	385M	791M	960M	995M	975M
Capital Lease Obligations	0	0	0	0	127.39M	98.28M	64.42M	69.58M	96.81M	71.01M
Deferred Tax Liabilities	3.33M	160K	11.29M	10.37M	10.6M	23.73M	5.33M	3.83M	3.14M	17.46M
Other Non-Current Liabilities	88.14M	86.92M	158.83M	173.87M	130.63M	85.06M	80.23M	69.68M	67.27M	63.45M
Total Liabilities	402.51M	484.41M	715.89M	701.66M	945.06M	1.01B	1.4B	1.52B	1.57B	1.49B
Total Debt+	100M	217.3M	344M	282M	462.61M	526.93M	899.88M	1.06B	1.13B	1.08B
Net Debt	39.7M	162.04M	269.56M	203.76M	380.21M	394.01M	741.67M	911.41M	957.33M	994.38M
Debt / Equity	0.22x	0.59x	0.93x	0.78x	1.07x	1.03x	1.51x	1.68x	1.84x	4.03x
Debt / EBITDA	0.65x	1.79x	2.06x	1.72x	2.40x	1.86x	2.87x	3.80x	5.15x	-
Net Debt / EBITDA	0.26x	1.33x	1.62x	1.24x	1.97x	1.39x	2.36x	3.25x	4.37x	-
Interest Coverage	11.96x	6.64x	7.32x	3.21x	6.47x	11.70x	17.54x	4.67x	1.51x	-2.06x
Total Equity+	448.02M	368.88M	369.82M	360.53M	431.73M	510.74M	594.34M	633.75M	615.54M	268.12M
Equity Growth %	-0.05%	-0.18%	0%	-0.03%	0.2%	0.18%	0.16%	0.07%	-0.03%	-0.56%
Book Value per Share	9.14	7.73	7.97	7.77	9.23	10.87	12.54	13.39	12.98	5.63
Total Shareholders' Equity	440.82M	361.89M	362.85M	352.85M	418.54M	444.7M	522.21M	559.91M	598.63M	250.25M
Common Stock	485K	462K	459K	462K	465K	467K	470K	472K	474K	477K
Retained Earnings	720.99M	735.94M	721.66M	725.55M	773.22M	757.31M	856.07M	911.23M	870.43M	546.62M
Treasury Stock	-533.74M	-603.26M	-615.68M	-610.18M	-605.31M	-601.21M	-597.03M	-593.16M	-589.81M	-584.9M
Accumulated OCI	-101.36M	-126.96M	-102.3M	-124.6M	-106.23M	-72.16M	-98.43M	-126.3M	-89.88M	-132.12M
Minority Interest	7.2M	6.98M	6.98M	7.68M	13.19M	66.04M	72.13M	73.84M	16.91M	17.86M

Cash Flow

	Dec 2015	Dec 2016	Dec 2017	Dec 2018	Dec 2019	Dec 2020	Dec 2021	Dec 2022	Dec 2023	Dec 2024
Cash from Operations+	133.75M	107.9M	113.15M	168.34M	237.99M	271.92M	251.3M	137.05M	144.76M	-58.82M
Operating CF Margin %	0.1%	0.08%	0.08%	0.11%	0.14%	0.14%	0.11%	0.06%	0.06%	-0.03%
Operating CF Growth %	0.42%	-0.19%	0.05%	0.49%	0.41%	0.14%	-0.08%	-0.45%	0.06%	-1.41%
Net Income	65.89M	37.44M	10.81M	39.76M	84.73M	129.33M	158.19M	117.33M	18.26M	-310.62M
Depreciation & Amortization	63.81M	68.67M	64.51M	69.18M	69.09M	78.86M	96.71M	111.79M	101.27M	97.95M
Stock-Based Compensation	11.3M	9.77M	11.85M	12.14M	12.81M	12.51M	16.43M	17.57M	22.07M	18.69M
Deferred Taxes	9.32M	-1.58M	16.78M	-7.97M	-1.38M	-5.19M	831K	-11M	-7.53M	58.53M
Other Non-Cash Items	9.6M	36.47M	8.17M	36.92M	8.69M	31.91M	9.68M	28.76M	28.9M	241.66M
Working Capital Changes	-26.16M	-42.87M	1.04M	18.32M	64.04M	24.5M	-30.54M	-127.4M	-18.21M	-165.04M
Change in Receivables	-19.87M	-7.86M	-59.28M	29.98M	29.61M	-40.63M	40.16M	-74.56M	22.36M	-66.33M
Change in Inventory	-5.38M	-92K	-19.27M	-30.44M	-97.27M	-76.73M	0	0	0	0
Change in Payables	11.94M	-23.07M	18.97M	11.71M	97.27M	76.73M	0	-12.7M	9.52M	-43.22M
Cash from Investing+	-77.17M	-100.36M	-168.99M	-47.56M	-162.85M	-112.43M	-541.98M	-226.2M	-67.58M	477K
Capital Expenditures	-66.59M	-50.83M	-51.96M	-43.45M	-60.78M	-59.77M	-60.36M	-84.01M	-67.84M	-45.17M
CapEx % of Revenue	0.05%	0.04%	0.04%	0.03%	0.04%	0.03%	0.03%	0.03%	0.03%	0.02%
Acquisitions	-	-	-	-	-	-	-	-	-	-
Investments	-	-	-	-	-	-	-	-	-	-
Other Investing	9.2M	3.29M	1.42M	2.15M	382K	20K	93K	229K	261K	45.65M
Cash from Financing+	-52.9M	2.33M	71.58M	-102.08M	-47.37M	-112.23M	319.64M	89.04M	-68.23M	-38.3M
Debt Issued (Net)	-	-	-	-	-	-	-	-	-	-
Equity Issued (Net)	-	-	-	-	-	-	-	-	-	-
Dividends Paid	-17.42M	-18.26M	-21.53M	-25.35M	-28.74M	-134.55M	-42.22M	-48.07M	-49.23M	-2.85M
Share Repurchases	-	-	-	-	-	-	-	-	-	-
Other Financing	-15.85M	-23.11M	-3.82M	-8.95M	-9.31M	-59.53M	-37.51M	-21.48M	-48.65M	-12.03M
Net Change in Cash	-	-	-	-	-	-	-	-	-	-
Free Cash Flow+	67.16M	57.06M	61.19M	124.89M	177.21M	212.15M	190.94M	53.04M	76.93M	-103.99M
FCF Margin %	0.05%	0.04%	0.04%	0.08%	0.11%	0.11%	0.08%	0.02%	0.03%	-0.05%
FCF Growth %	1.54%	-0.15%	0.07%	1.04%	0.42%	0.2%	-0.1%	-0.72%	0.45%	-2.35%
FCF per Share	1.37	1.20	1.32	2.69	3.79	4.51	4.03	1.12	1.62	-2.18
FCF Conversion (FCF/Net Income)	2.17x	3.20x	15.59x	4.70x	3.08x	2.29x	1.78x	1.33x	17.18x	0.18x
Interest Paid	6.05M	6.98M	11.73M	17.46M	13.11M	10.23M	11.19M	34.98M	77.2M	82.08M
Taxes Paid	15.18M	19.74M	18.81M	39.98M	36.32M	47.76M	71.39M	42.56M	46.13M	43.61M

Key Ratios

Metric	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Return on Equity (ROE)	13.42%	8.25%	1.96%	9.81%	19.48%	25.18%	25.51%	16.81%	1.35%	-72.64%
Return on Invested Capital (ROIC)	13.78%	7.77%	12.88%	11.47%	13.48%	17.89%	14.54%	8.77%	5.68%	-9.18%
Gross Margin	27.86%	26.16%	24.86%	23.27%	24.39%	25.47%	25.03%	24.03%	21.52%	21.37%
Net Margin	4.79%	2.64%	0.49%	2.37%	4.69%	6.09%	6.2%	4.22%	0.34%	-14.54%
Debt / Equity	0.22x	0.59x	0.93x	0.78x	1.07x	1.03x	1.51x	1.68x	1.84x	4.03x
Interest Coverage	11.96x	6.64x	7.32x	3.21x	6.47x	11.70x	17.54x	4.67x	1.51x	-2.06x
FCF Conversion	2.17x	3.20x	15.59x	4.70x	3.08x	2.29x	1.78x	1.33x	17.18x	0.18x
Revenue Growth	3.62%	-0.89%	15.85%	2.15%	8.91%	18.59%	16.61%	7.51%	0.78%	-10.36%

Revenue by Segment

	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
TTEC Engage	-	-	-	-	-	-	1.86B	1.97B	1.98B	1.75B
TTEC Engage Growth	-	-	-	-	-	-	-	6.09%	0.19%	-11.51%
TTEC Digital	-	-	-	-	-	-	414.1M	471.52M	486.88M	459.02M
TTEC Digital Growth	-	-	-	-	-	-	-	13.87%	3.26%	-5.72%
Ttec Engage	-	-	-	-	1.34B	1.64B	-	-	-	-
Ttec Engage Growth	-	-	-	-	-	22.71%	-	-	-	-
Ttec Digital	-	-	-	-	305.35M	306.99M	-	-	-	-
Ttec Digital Growth	-	-	-	-	-	0.54%	-	-	-	-
Customer Management Services	-	924.33M	1.14B	1.13B	-	-	-	-	-	-
Customer Management Services Growth	-	-	23.52%	-1.11%	-	-	-	-	-	-
Customer Technology Services	-	141.25M	138.58M	170.21M	-	-	-	-	-	-
Customer Technology Services Growth	-	-	-1.89%	22.83%	-	-	-	-	-	-
Customer Growth Services	-	141M	128.7M	141.32M	-	-	-	-	-	-
Customer Growth Services Growth	-	-	-8.73%	9.81%	-	-	-	-	-	-
Customer Strategy Services	-	68.67M	68.33M	68.58M	-	-	-	-	-	-
Customer Strategy Services Growth	-	-	-0.51%	0.38%	-	-	-	-	-	-

Revenue by Geography

	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
United States Canada	-	-	-	-	-	-	-	1.74B	1.71B	1.5B
United States Canada Growth	-	-	-	-	-	-	-	-	-1.57%	-12.44%
EMEA	-	-	-	-	-	-	-	-	-	174.16M
EMEA Growth	-	-	-	-	-	-	-	-	-	-
Latin America	147.27M	122.35M	130.08M	109.1M	100.12M	98.63M	114.97M	116.55M	131.98M	115.69M
Latin America Growth	-	-16.92%	6.32%	-16.13%	-8.24%	-1.48%	16.56%	1.38%	13.24%	-12.34%
Europe Middle East Africa	78.18M	65.87M	-	-	-	-	110.91M	131.57M	142.66M	-
Europe Middle East Africa Growth	-	-15.75%	-	-	-	-	-	18.63%	8.43%	-
United States	679.96M	-	-	-	-	-	1.52B	-	-	-
United States Growth	-	-	-	-	-	-	-	-	-	-
Philippines	343.01M	-	-	-	-	-	409.36M	-	-	-
Philippines Growth	-	-	-	-	-	-	-	-	-	-
Asia Pacific	32.55M	28.22M	36.72M	57.98M	55.55M	59.75M	67.03M	-	-	-
Asia Pacific Growth	-	-13.32%	30.11%	57.91%	-4.18%	7.55%	12.19%	-	-	-
Canada	5.78M	-	-	-	-	-	46.14M	-	-	-
Canada Growth	-	-	-	-	-	-	-	-	-	-
U	-	693.02M	820.6M	862.03M	1B	1.34B	-	-	-	-
U Growth	-	-	18.41%	5.05%	16.30%	33.49%	-	-	-	-
P	-	351.85M	353.12M	351.83M	370.39M	347.57M	-	-	-	-
P Growth	-	-	0.36%	-0.37%	5.28%	-6.16%	-	-	-	-
E M E A	-	-	62.6M	67.16M	70.61M	78.48M	-	-	-	-
E M E A Growth	-	-	-	7.29%	5.14%	11.14%	-	-	-	-
C	-	13.95M	74.25M	61.07M	44.5M	26.55M	-	-	-	-
C Growth	-	-	432.27%	-17.75%	-27.13%	-40.35%	-	-	-	-

Frequently Asked Questions

Growth & Financials

TTEC Holdings, Inc. (TTEC) reported $2.13B in revenue for fiscal year 2024. This represents a 81% increase from $1.18B in 2011.

TTEC Holdings, Inc. (TTEC) saw revenue decline by 10.4% over the past year.

TTEC Holdings, Inc. (TTEC) reported a net loss of $18.0M for fiscal year 2024.

Dividend & Returns

Yes, TTEC Holdings, Inc. (TTEC) pays a dividend with a yield of 1.80%. This makes it attractive for income-focused investors.

TTEC Holdings, Inc. (TTEC) has a return on equity (ROE) of -72.6%. Negative ROE indicates the company is unprofitable.

TTEC Holdings, Inc. (TTEC) generated $96.7M in free cash flow for fiscal year 2024. Positive FCF indicates the company can fund dividends, buybacks, or reinvestment.