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Sprinklr, Inc. (CXM) 10-Year Financial Performance & Capital Metrics

CXM • • Industrial / General
TechnologyApplication SoftwareMarketing & Customer EngagementCustomer Analytics
AboutSprinklr, Inc. provides enterprise cloud software products worldwide. The company offers Unified Customer Experience Management platform, a purpose-built to analyze unstructured customer experience data, built to scale across future and modern channels, and integrates all stages of the customer journey. Its products include Modern Research that enables its customers to listen, learn from, and act on insights gleaned from modern channels; Modern Care that enables brands to listen to, route, resolve and analyze customer service issues across modern and traditional channels; Modern Marketing and Advertising enables global brands to plan, create, publish, optimize, and analyze their organic/owned marketing content and paid advertising campaigns across modern channels; and Social Engagement and Sales allows customers listen to, triage, engage, and analyze conversations across modern channels. The company also provides professional, managed, training, and consultancy services. Sprinklr, Inc. was founded in 2009 and is headquartered in New York, New York.Show more
  • Revenue $796M +8.7%
  • EBITDA $43M -13.7%
  • Net Income $122M +136.6%
  • EPS (Diluted) 0.44 +144.4%
  • Gross Margin 72.11% -4.5%
  • EBITDA Margin 5.36% -20.6%
  • Operating Margin 3.01% -35.1%
  • Net Margin 15.27% +117.6%
  • ROE 18.83% +125.1%
  • ROIC 3.38% -38.5%
  • Debt/Equity 0.08 +62.5%
  • Interest Coverage -
Technical Analysis

Key Insights

Based on financial data analysis

✓Strengths

  • ✓Company is almost debt free
  • ✓Strong 5Y sales CAGR of 19.7%
  • ✓Share count reduced 4.3% through buybacks

✗Weaknesses

No significant weaknesses identified

* These insights are generated automatically based on available financial data. Please conduct your own research before making investment decisions.

Price & Volume

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Growth Metrics

Revenue CAGR

10Y-
5Y19.69%
3Y17.38%
TTM6.48%

Profit (Net Income) CAGR

10Y-
5Y-
3Y-
TTM155.55%

EPS CAGR

10Y-
5Y-
3Y-
TTM168.93%

ROCE

10Y Avg-60.17%
5Y Avg-8.3%
3Y Avg-0.19%
Latest3.47%

Peer Comparison

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CXMSprinklr, Inc.1.05B7.2516.488.74%13.42%20.18%6.81%0.08
EGANeGain Corporation302.97M11.209.91-4.71%38.19%41.21%1.55%0.05
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LPSNLivePerson, Inc.44.36M3.80-0.17-22.27%-51.72%
PSQHPSQ Holdings, Inc.50.21M1.08-0.60308.01%-178.95%-305.78%1.21

Profit & Loss

Jan 2020Jan 2021Jan 2022Jan 2023Jan 2024Jan 2025
Sales/Revenue+324.28M386.93M492.39M618.19M732.36M796.39M
Revenue Growth %-0.19%0.27%0.26%0.18%0.09%
Cost of Goods Sold+123.16M122.08M147.55M163.72M179.4M222.08M
COGS % of Revenue0.38%0.32%0.3%0.26%0.24%0.28%
Gross Profit+201.12M264.85M344.84M454.46M552.96M574.32M
Gross Margin %0.62%0.68%0.7%0.74%0.76%0.72%
Gross Profit Growth %-0.32%0.3%0.32%0.22%0.04%
Operating Expenses+236.65M293.64M432.31M505.69M519.01M550.35M
OpEx % of Revenue0.73%0.76%0.88%0.82%0.71%0.69%
Selling, General & Admin204.16M253.36M371.72M429.03M427.72M458.35M
SG&A % of Revenue0.63%0.65%0.75%0.69%0.58%0.58%
Research & Development32.48M40.28M60.59M76.66M91.29M92M
R&D % of Revenue0.1%0.1%0.12%0.12%0.12%0.12%
Other Operating Expenses-927K003.76M00
Operating Income+-35.53M-28.79M-87.47M-51.22M33.95M23.97M
Operating Margin %-0.11%-0.07%-0.18%-0.08%0.05%0.03%
Operating Income Growth %-0.19%-2.04%0.41%1.66%-0.29%
EBITDA+-31.11M-23.1M-79.41M-32.59M49.41M42.65M
EBITDA Margin %-0.1%-0.06%-0.16%-0.05%0.07%0.05%
EBITDA Growth %-0.26%-2.44%0.59%2.52%-0.14%
D&A (Non-Cash Add-back)4.42M5.69M8.06M18.64M15.47M18.68M
EBIT-35.53M-25.58M-87.47M-51.22M33.95M23.97M
Net Interest Income+05.5M-25.88M000
Interest Income05.5M3.2M000
Interest Expense0029.08M000
Other Income/Expense-927K-8.62M-17.08M3.76M26.58M24.32M
Pretax Income+-36.46M-37.41M-104.55M-47.47M60.52M48.29M
Pretax Margin %-0.11%-0.1%-0.21%-0.08%0.08%0.06%
Income Tax+3.33M3.78M6.92M8.27M9.12M-73.32M
Effective Tax Rate %1.09%1.1%1.07%1.17%0.85%2.52%
Net Income+-39.78M-41.18M-111.47M-55.74M51.4M121.61M
Net Margin %-0.12%-0.11%-0.23%-0.09%0.07%0.15%
Net Income Growth %--0.04%-1.71%0.5%1.92%1.37%
Net Income (Continuing)-39.78M-37.97M-111.47M-55.74M51.4M121.61M
Discontinued Operations000000
Minority Interest000000
EPS (Diluted)+-0.16-0.16-0.43-0.210.180.44
EPS Growth %-0%-1.69%0.51%1.86%1.44%
EPS (Basic)-0.16-0.16-0.43-0.210.190.47
Diluted Shares Outstanding249.75M249.75M256.48M259.53M287.09M274.77M
Basic Shares Outstanding249.75M249.75M256.48M259.53M269.97M260.24M
Dividend Payout Ratio------

Balance Sheet

Jan 2020Jan 2021Jan 2022Jan 2023Jan 2024Jan 2025
Total Current Assets+184.6M492.79M805.26M862.53M1B854.1M
Cash & Short-Term Investments10.47M280.69M532.41M578.63M662.55M483.46M
Cash Only10.47M68.04M321.43M188.39M164.02M145.27M
Short-Term Investments0212.65M210.98M390.24M498.53M338.19M
Accounts Receivable111.2M117.1M166.84M212.15M275.62M293.33M
Days Sales Outstanding125.17110.47123.68125.26137.36134.44
Inventory36.12M62.16M0000
Days Inventory Outstanding107.05185.84----
Other Current Assets31.52M41.6M57.38M60.25M50.53M38.56M
Total Non-Current Assets+83.66M93.11M114.79M162.46M222.13M330.1M
Property, Plant & Equipment7.3M9.01M14.71M38.61M63.23M76.22M
Fixed Asset Turnover44.42x42.94x33.48x16.01x11.58x10.45x
Goodwill47.1M47.43M49.91M50.03M-20.15M49.96M
Intangible Assets1.23M5M9.2M15.72M70.29M20.95M
Long-Term Investments19.6M042.3M69.4M00
Other Non-Current Assets28.02M36.67M49.38M73.5M108.75M203.93M
Total Assets+268.26M585.89M920.05M1.02B1.22B1.18B
Asset Turnover1.21x0.66x0.54x0.60x0.60x0.67x
Asset Growth %-1.18%0.57%0.11%0.19%-0.03%
Total Current Liabilities+257.14M301.56M388.4M458.9M508.16M517.58M
Accounts Payable10.49M16.95M15.8M30.1M34.69M27.35M
Days Payables Outstanding31.150.6939.0967.1170.5844.96
Short-Term Debt0007.13M-500K0
Deferred Revenue (Current)1000K1000K1000K1000K1000K1000K
Other Current Liabilities27.74M31.36M58.54M37.47M46.34M79.28M
Current Ratio0.72x1.63x2.07x1.88x1.97x1.65x
Quick Ratio0.58x1.43x2.07x1.88x1.97x1.65x
Cash Conversion Cycle201.12245.61----
Total Non-Current Liabilities+33.47M101.6M15.79M16.76M35.25M54.55M
Long-Term Debt078.85M0000
Capital Lease Obligations0009.63M27.56M41.24M
Deferred Tax Liabilities670K869K1.1M1.29M1.47M35K
Other Non-Current Liabilities2.11M2.01M2.72M4.47M5.7M7M
Total Liabilities290.61M403.16M404.2M475.66M543.41M572.14M
Total Debt+078.85M016.77M33.29M48.7M
Net Debt-10.47M10.81M-321.43M-171.62M-130.73M-96.56M
Debt / Equity-0.43x-0.03x0.05x0.08x
Debt / EBITDA----0.67x1.14x
Net Debt / EBITDA-----2.65x-2.26x
Interest Coverage---3.01x---
Total Equity+-22.35M182.73M515.85M549.33M679.7M612.06M
Equity Growth %-9.18%1.82%0.06%0.24%-0.1%
Book Value per Share-0.090.732.012.122.372.23
Total Shareholders' Equity-22.35M182.73M515.85M549.33M679.7M612.06M
Common Stock3K4K8K9K8K8K
Retained Earnings-299.5M-341.28M-441.63M-496.61M-474.79M-626.07M
Treasury Stock-17.96M-23.83M-23.83M-23.83M-23.83M-23.83M
Accumulated OCI-988K787K-820K-4.38M-3.84M-6.97M
Minority Interest000000

Cash Flow

Jan 2020Jan 2021Jan 2022Jan 2023Jan 2024Jan 2025
Cash from Operations+18.97M7.31M-32.92M26.66M71.47M77.59M
Operating CF Margin %0.06%0.02%-0.07%0.04%0.1%0.1%
Operating CF Growth %--0.61%-5.5%1.81%1.68%0.09%
Net Income-39.78M-41.18M-111.47M-55.74M51.4M121.61M
Depreciation & Amortization4.42M5.69M8.06M12.05M15.47M18.68M
Stock-Based Compensation10.17M43.88M50.13M55.52M55.76M59.52M
Deferred Taxes-32K110K235K166K-2.67M-88.07M
Other Non-Cash Items1.28M5.5M13.81M-4.03M-2.64M7.41M
Working Capital Changes42.91M-6.69M6.32M18.7M-45.85M-41.56M
Change in Receivables-11.55M-9.78M-47.09M-44.75M-68.71M-30.01M
Change in Inventory-24.21M-20.5M0000
Change in Payables-10.19M6.08M-1.09M14.46M3.33M-7.05M
Cash from Investing+-11.67M-219.46M-15.65M-193.49M-110.57M154.13M
Capital Expenditures-5.17M-6.48M-12.41M-16.45M-8.55M-5.8M
CapEx % of Revenue0.02%0.02%0.03%0.03%0.01%0.01%
Acquisitions------
Investments------
Other Investing-2.53M-216.76M-5.88M-10.36M-11.78M-12.63M
Cash from Financing+-7.53M269.78M303.13M34.97M24.09M-248.16M
Debt Issued (Net)------
Equity Issued (Net)------
Dividends Paid0-600K0000
Share Repurchases------
Other Financing1.97M23.5M27.16M34.97M50.77M25.71M
Net Change in Cash------
Free Cash Flow+13.8M827K-45.33M10.21M51.14M71.79M
FCF Margin %0.04%0%-0.09%0.02%0.07%0.09%
FCF Growth %--0.94%-55.81%1.23%4.01%0.4%
FCF per Share0.060.00-0.180.040.180.26
FCF Conversion (FCF/Net Income)-0.48x-0.18x0.30x-0.48x1.39x0.64x
Interest Paid547K224K0000
Taxes Paid2.73M3.19M3.46M6.64M7.65M11.01M

Key Ratios

Metric202020212022202320242025
Return on Equity (ROE)--51.36%-31.91%-10.47%8.36%18.83%
Return on Invested Capital (ROIC)--26.87%-33.82%-13.43%5.49%3.38%
Gross Margin62.02%68.45%70.03%73.52%75.5%72.11%
Net Margin-12.27%-10.64%-22.64%-9.02%7.02%15.27%
Debt / Equity-0.43x-0.03x0.05x0.08x
Interest Coverage---3.01x---
FCF Conversion-0.48x-0.18x0.30x-0.48x1.39x0.64x
Revenue Growth-19.32%27.26%25.55%18.47%8.74%

Revenue by Segment

2022202320242025
License and Service427.71M548.65M668.54M717.92M
License and Service Growth-28.28%21.85%7.39%
Professional Services64.68M69.54M63.82M78.47M
Professional Services Growth-7.51%-8.23%22.96%

Revenue by Geography

2022202320242025
Americas312.93M397.62M435.31M466M
Americas Growth-27.06%9.48%7.05%
EMEA138.55M176.78M237.88M269.01M
EMEA Growth-27.59%34.56%13.09%
Non-US And Non EMEA40.91M43.8M59.17M61.38M
Non-US And Non EMEA Growth-7.05%35.10%3.74%

Frequently Asked Questions

Valuation & Price

Sprinklr, Inc. (CXM) has a price-to-earnings (P/E) ratio of 16.5x. This is roughly in line with market averages.

Growth & Financials

Sprinklr, Inc. (CXM) reported $839.1M in revenue for fiscal year 2025. This represents a 159% increase from $324.3M in 2020.

Sprinklr, Inc. (CXM) grew revenue by 8.7% over the past year. This is steady growth.

Yes, Sprinklr, Inc. (CXM) is profitable, generating $112.6M in net income for fiscal year 2025 (15.3% net margin).

Dividend & Returns

Sprinklr, Inc. (CXM) has a return on equity (ROE) of 18.8%. This is reasonable for most industries.

Sprinklr, Inc. (CXM) generated $139.2M in free cash flow for fiscal year 2025. Positive FCF indicates the company can fund dividends, buybacks, or reinvestment.

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