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LivePerson, Inc. (LPSN) 10-Year Financial Performance & Capital Metrics

LPSN • • Industrial / General
TechnologyApplication SoftwareMarketing & Customer EngagementCustomer Analytics
AboutLivePerson, Inc., together with its subsidiaries, provides conversational commerce software and Gainshare solutions. It operates in two segments, Business and Consumer. The Business segment enables brands to leverage LiveEngage's intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The Consumer segment facilitates online transactions between experts and users seeking information and knowledge through mobile and online messaging. The company offers the Conversational Cloud, an enterprise-class and cloud-based platform, which enables businesses and consumers to connect through conversational interfaces, such as in-app and mobile messaging. It also provides professional services and value-added business consulting services. The company sells its products through direct and indirect sales channels to Fortune 500 companies, Internet businesses, online merchants, small businesses, automotive dealers, universities, libraries, government agencies, and not-for-profit organizations. It operates in the United States, Canada, Latin America, South America, Europe, and the Asia-Pacific region. The company has strategic partnerships with TTEC that focuses on customer experience; and DMI to redefine customer experience with digital engagement, messaging, and artificial intelligence driven automation. LivePerson, Inc. was incorporated in 1995 and is headquartered in New York, New York.Show more
  • Revenue $312M -22.3%
  • EBITDA -$141M -148.9%
  • Net Income -$134M -33.7%
  • EPS (Diluted) -22.65 -18.0%
  • Gross Margin 70.11% +8.7%
  • EBITDA Margin -45.1% -220.2%
  • Operating Margin -58.63% -111.6%
  • Net Margin -42.97% -72.0%
  • ROE -
  • ROIC -38.93% -97.7%
  • Debt/Equity -
  • Interest Coverage -12.65 +44.6%
Technical Analysis

Key Insights

Based on financial data analysis

✓Strengths

No significant strengths identified

✗Weaknesses

  • ✗Negative free cash flow
  • ✗Weak momentum: RS Rating 3 (bottom 3%)
  • ✗Low quality earnings: Net income not backed by cash flow
  • ✗Shares diluted 12.9% in last year
  • ✗Trading more than 30% below 52-week high

* These insights are generated automatically based on available financial data. Please conduct your own research before making investment decisions.

Price & Volume

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Growth Metrics

Revenue CAGR

10Y4.06%
5Y1.39%
3Y-12.7%
TTM-23.03%

Profit (Net Income) CAGR

10Y-
5Y-
3Y-
TTM-112.64%

EPS CAGR

10Y-
5Y-
3Y-
TTM-37.35%

ROCE

10Y Avg-17.96%
5Y Avg-20.35%
3Y Avg-25.29%
Latest-35.37%

Peer Comparison

Customer Analytics
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Per Share
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Quality & Returns
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Technical
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Sector-Specific
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UBERUber Technologies, Inc.177.47B85.4118.7317.96%33.54%57.07%3.89%0.51
CXMSprinklr, Inc.1.05B7.2516.488.74%13.42%20.18%6.81%0.08
EGANeGain Corporation302.97M11.209.91-4.71%38.19%41.21%1.55%0.05
YMMFull Truck Alliance Co. Ltd.9.48B10.093.4333.22%34.41%10.5%30.55%0.00
AMODAlpha Modus Holdings, Inc.28.95M0.690.95
LPSNLivePerson, Inc.44.36M3.80-0.17-22.27%-51.72%
PSQHPSQ Holdings, Inc.50.21M1.08-0.60308.01%-178.95%-305.78%1.21

Profit & Loss

Dec 2015Dec 2016Dec 2017Dec 2018Dec 2019Dec 2020Dec 2021Dec 2022Dec 2023Dec 2024
Sales/Revenue+239.01M222.78M218.88M249.84M291.61M366.62M469.62M514.8M401.98M312.47M
Revenue Growth %0.14%-0.07%-0.02%0.14%0.17%0.26%0.28%0.1%-0.22%-0.22%
Cost of Goods Sold+70.31M63.16M58.2M62.48M78.88M106.27M156.88M184.7M142.82M93.4M
COGS % of Revenue0.29%0.28%0.27%0.25%0.27%0.29%0.33%0.36%0.36%0.3%
Gross Profit+168.7M159.62M160.67M187.36M212.73M260.35M312.74M330.1M259.16M219.07M
Gross Margin %0.71%0.72%0.73%0.75%0.73%0.71%0.67%0.64%0.64%0.7%
Gross Profit Growth %0.07%-0.05%0.01%0.17%0.14%0.22%0.2%0.06%-0.21%-0.15%
Operating Expenses+175.75M176.66M175.9M206.59M297.72M349.8M402.61M551.99M370.54M402.26M
OpEx % of Revenue0.74%0.79%0.8%0.83%1.02%0.95%0.86%1.07%0.92%1.29%
Selling, General & Admin131.9M132.57M134.03M204.92M295.93M207.82M242.18M334.65M213.74M180.48M
SG&A % of Revenue0.55%0.6%0.61%0.82%1.01%0.57%0.52%0.65%0.53%0.58%
Research & Development38.97M40.2M40.03M55.71M82.14M108.41M158.39M193.69M124.79M99.92M
R&D % of Revenue0.16%0.18%0.18%0.22%0.28%0.3%0.34%0.38%0.31%0.32%
Other Operating Expenses-202K-530K136K-471K-80.35M33.57M2.04M23.64M32M121.86M
Operating Income+-10.43M-19.41M-17.83M-23.7M-84.99M-89.45M-89.87M-221.88M-111.38M-183.19M
Operating Margin %-0.04%-0.09%-0.08%-0.09%-0.29%-0.24%-0.19%-0.43%-0.28%-0.59%
Operating Income Growth %-1.02%-0.86%0.08%-0.33%-2.59%-0.05%-0%-1.47%0.5%-0.64%
EBITDA+-5.55M-725K-786K-6.7M-65.69M-63.07M-53.12M-167.49M-56.62M-140.92M
EBITDA Margin %-0.02%-0%-0%-0.03%-0.23%-0.17%-0.11%-0.33%-0.14%-0.45%
EBITDA Growth %-0.57%0.87%-0.08%-7.53%-8.8%0.04%0.16%-2.15%0.66%-1.49%
D&A (Non-Cash Add-back)4.87M18.68M17.04M17M19.3M26.38M36.75M54.4M54.75M42.27M
EBIT-7.04M-19.94M-17.69M-24.17M-85.82M-90.79M-89.87M-222.29M-86.43M-64.08M
Net Interest Income+0026K22K-7.41M-14.33M-37.41M3.43M4.67M-8.63M
Interest Income0026K22K0005.15M9.55M5.86M
Interest Expense00007.41M14.33M37.41M1.73M4.88M14.49M
Other Income/Expense-202K-530K136K-471K-8.24M-15.68M-37.51M-2.14M15.1M51.66M
Pretax Income+-10.63M-19.94M-17.69M-24.17M-93.23M-105.13M-127.38M-224.02M-96.27M-131.54M
Pretax Margin %-0.04%-0.09%-0.08%-0.1%-0.32%-0.29%-0.27%-0.44%-0.24%-0.42%
Income Tax+13.46M5.93M501K858K2.85M2.47M-2.4M1.73M4.16M2.73M
Effective Tax Rate %2.27%1.3%1.03%1.04%1.03%1.02%0.98%1.01%1.04%1.02%
Net Income+-24.09M-25.87M-18.19M-25.03M-96.07M-107.59M-124.97M-225.75M-100.44M-134.27M
Net Margin %-0.1%-0.12%-0.08%-0.1%-0.33%-0.29%-0.27%-0.44%-0.25%-0.43%
Net Income Growth %-2.28%-0.07%0.3%-0.38%-2.84%-0.12%-0.16%-0.81%0.56%-0.34%
Net Income (Continuing)-26.44M-25.87M-18.19M-25.03M-96.07M-107.59M-124.97M-225.75M-100.44M-134.27M
Discontinued Operations0000000000
Minority Interest0000000000
EPS (Diluted)+-6.45-6.90-4.80-6.30-22.95-1.63-27.00-3.03-19.20-22.65
EPS Growth %-2.31%-0.07%0.3%-0.31%-2.64%0.93%-15.56%0.89%-5.34%-0.18%
EPS (Basic)-6.45-6.90-4.80-6.30-22.95-1.63-27.00-3.03-19.20-22.65
Diluted Shares Outstanding3.76M3.74M3.76M3.95M4.17M65.89M4.64M74.51M5.24M5.91M
Basic Shares Outstanding3.75M3.74M3.76M3.95M4.17M65.89M4.64M74.51M5.24M5.91M
Dividend Payout Ratio----------

Balance Sheet

Dec 2015Dec 2016Dec 2017Dec 2018Dec 2019Dec 2020Dec 2021Dec 2022Dec 2023Dec 2024
Total Current Assets+94.38M92.15M102.84M135.09M278.11M748.81M636.28M533.47M321.71M231.22M
Cash & Short-Term Investments48.8M50.89M56.12M66.45M176.52M654.15M521.85M391.78M210.78M183.24M
Cash Only48.8M50.89M56.12M66.45M176.52M654.15M521.85M391.78M210.78M183.24M
Short-Term Investments0000000000
Accounts Receivable30.39M31.82M37.93M46.02M87.62M80.42M93.8M90.69M86.2M31.19M
Days Sales Outstanding46.4152.1463.2567.24109.6780.0772.9164.378.2736.43
Inventory5.86M3.96M1.45M0000000
Days Inventory Outstanding30.4422.99.1-------
Other Current Assets5.86M3.96M1.45M22.61M13.96M0035.6M10.9M4.02M
Total Non-Current Assets+131.81M127.49M129.96M155.02M234.6M257.62M550.38M555.47M513.8M376.55M
Property, Plant & Equipment24.13M28.4M34.7M43.73M91.92M106.67M126.7M128.1M123.46M100.61M
Fixed Asset Turnover9.91x7.85x6.31x5.71x3.17x3.44x3.71x4.02x3.26x3.11x
Goodwill80.32M80.25M80.53M95.03M94.99M95.19M291.21M296.21M285.63M222.55M
Intangible Assets24.62M16.51M12.37M13.83M11.81M10.93M85.55M78.1M61.63M15.07M
Long-Term Investments00000040.67M2.26M00
Other Non-Current Assets1.96M1.56M1.6M1.71M33.71M42.8M1.2M46.37M38.56M33.91M
Total Assets+226.19M219.64M232.8M290.1M512.71M1.01B1.19B1.09B835.51M607.78M
Asset Turnover1.06x1.01x0.94x0.86x0.57x0.36x0.40x0.47x0.48x0.51x
Asset Growth %-0.06%-0.03%0.06%0.25%0.77%0.96%0.18%-0.08%-0.23%-0.27%
Total Current Liabilities+55.26M70.42M89.06M113.85M170.43M208.55M223.43M251.56M267.55M139.94M
Accounts Payable7.1M7.29M5.48M8.17M12.3M14.12M16.94M25.3M13.55M15.38M
Days Payables Outstanding36.8742.1234.3747.7556.9348.4839.425034.6460.09
Short-Term Debt00006.6M00072.39M0
Deferred Revenue (Current)1000K1000K1000K1000K1000K1000K1000K1000K1000K1000K
Other Current Liabilities20.19M20.54M26.66M29.73M32.8M1.05M68.28M12.61M2.27M19.19M
Current Ratio1.71x1.31x1.15x1.19x1.63x3.59x2.85x2.12x1.20x1.65x
Quick Ratio1.60x1.25x1.14x1.19x1.63x3.59x2.85x2.12x1.20x1.65x
Cash Conversion Cycle39.9832.9237.97-------
Total Non-Current Liabilities+3.27M10.74M3.68M5.52M193.74M553.95M613.79M769.29M519.83M535.15M
Long-Term Debt0000179.01M538.43M574.24M737.42M511.56M527.07M
Capital Lease Obligations000012.87M7.18M2.73M682K2.17M0
Deferred Tax Liabilities2.36M7.6M915K1.1M1.35M1.62M2.05M2.55M2.93M3.54M
Other Non-Current Liabilities3.27M3.15M2.77M4.21M72K6.3M34.72M28.46M3.16M4.54M
Total Liabilities58.53M81.16M92.74M119.37M364.18M762.5M837.22M1.02B787.38M675.09M
Total Debt+0000198.48M554.82M584.09M742.83M591.89M527.23M
Net Debt-48.8M-50.89M-56.12M-66.45M21.96M-99.33M62.24M351.05M381.11M343.99M
Debt / Equity----1.34x2.27x1.67x10.91x12.30x-
Debt / EBITDA----------
Net Debt / EBITDA----------
Interest Coverage-----11.47x-6.24x-2.40x-128.63x-22.81x-12.65x
Total Equity+167.66M138.48M140.06M170.73M148.53M243.93M349.44M68.09M48.14M-67.32M
Equity Growth %-0.07%-0.17%0.01%0.22%-0.13%0.64%0.43%-0.81%-0.29%-2.4%
Book Value per Share44.5537.0537.2843.2635.603.7075.300.919.19-11.38
Total Shareholders' Equity167.66M138.48M140.06M170.73M148.53M243.93M349.44M68.09M48.14M-67.32M
Common Stock57K58K60K64K67K70K75K78K91K94K
Retained Earnings-119.07M-144.94M-163.13M-187.49M-283.56M-391.88M-516.86M-692.36M-856.99M-991.26M
Treasury Stock-1K-2K-3K-3K-3K-3K-3K-3K-3K-3K
Accumulated OCI-2.54M-6.16M-2.54M-4.43M-4.52M80K-5.56M-10.68M-8.48M-12.19M
Minority Interest0000000000

Cash Flow

Dec 2015Dec 2016Dec 2017Dec 2018Dec 2019Dec 2020Dec 2021Dec 2022Dec 2023Dec 2024
Cash from Operations+21.83M24.56M10.29M4.78M-59.16M33.6M3.25M-62.1M-19.77M-15.13M
Operating CF Margin %0.09%0.11%0.05%0.02%-0.2%0.09%0.01%-0.12%-0.05%-0.05%
Operating CF Growth %0.39%0.13%-0.58%-0.54%-13.38%1.57%-0.9%-20.13%0.68%0.23%
Net Income-26.44M-25.87M-18.19M-25.03M-96.07M-107.59M-124.97M-225.75M-100.44M-134.27M
Depreciation & Amortization20.15M18.68M17.04M17M19.3M26.38M36.75M54.4M54.75M42.27M
Stock-Based Compensation11.81M9.74M8.94M14.84M44.1M65.95M69.66M0021.99M
Deferred Taxes14.46M1.85M-2.4M-309K-1.21M579K-6.24M-1.16M1.05M623K
Other Non-Cash Items-1.32M4.25M1.73M1.46M9.88M21M37.2M110.3M21.19M76.47M
Working Capital Changes3.17M15.91M3.17M-3.18M-35.16M27.3M-9.15M109K3.68M-22.21M
Change in Receivables-1.37M-3.27M-8M-9.66M-43.76M6.37M-17.31M-38K1.46M37.55M
Change in Inventory4.58M5.71M5.49M-14.73M000000
Change in Payables-1.92M185K-2.74M2.2M3.81M-733K801K12.05M-13.57M-44.52M
Cash from Investing+-18.54M-11.45M-15.32M-27.77M-48.51M-43.48M-140.25M-56.86M-18.84M-28.22M
Capital Expenditures-12.98M-12.34M-17.39M-21.94M-47.58M-41.64M-45.7M-51.17M-32.66M-25.14M
CapEx % of Revenue0.05%0.06%0.08%0.09%0.16%0.11%0.1%0.1%0.08%0.08%
Acquisitions----------
Investments----------
Other Investing-5.41M1.45M2.51M1.45M-924K-1.83M-2.61M00-3.07M
Cash from Financing+-1.89M-7.07M7.21M33.93M217.85M483.84M11.84M1.62M-151.14M14.97M
Debt Issued (Net)----------
Equity Issued (Net)----------
Dividends Paid0000000000
Share Repurchases----------
Other Financing2.31M2.9M8.95M35.27M-11.25M-32.5M16.11M00-7.23M
Net Change in Cash----------
Free Cash Flow+8.85M12.22M-7.1M-17.16M-107.66M-9.87M-45.07M-110.59M-48.42M-43.35M
FCF Margin %0.04%0.05%-0.03%-0.07%-0.37%-0.03%-0.1%-0.21%-0.12%-0.14%
FCF Growth %4.42%0.38%-1.58%-1.42%-5.27%0.91%-3.57%-1.45%0.56%0.1%
FCF per Share2.353.27-1.89-4.35-25.80-0.15-9.71-1.48-9.24-7.33
FCF Conversion (FCF/Net Income)-0.91x-0.95x-0.57x-0.19x0.62x-0.31x-0.03x0.28x0.20x0.11x
Interest Paid0000848K1.93M2.09M003.71M
Taxes Paid1.88M424K1.55M-5.14M3.3M4.65M582K001.89M

Key Ratios

Metric2015201620172018201920202021202220232024
Return on Equity (ROE)-13.84%-16.9%-13.06%-16.11%-60.18%-54.83%-42.12%-108.14%-172.83%-
Return on Invested Capital (ROIC)-6.26%-14.1%-15.59%-18.89%-46.4%-42.58%-24.23%-40.06%-19.69%-38.93%
Gross Margin70.58%71.65%73.41%74.99%72.95%71.01%66.59%64.12%64.47%70.11%
Net Margin-10.08%-11.61%-8.31%-10.02%-32.95%-29.35%-26.61%-43.85%-24.98%-42.97%
Debt / Equity----1.34x2.27x1.67x10.91x12.30x-
Interest Coverage-----11.47x-6.24x-2.40x-128.63x-22.81x-12.65x
FCF Conversion-0.91x-0.95x-0.57x-0.19x0.62x-0.31x-0.03x0.28x0.20x0.11x
Revenue Growth13.85%-6.79%-1.75%14.15%16.72%25.72%28.1%9.62%-21.91%-22.27%

Revenue by Segment

2015201620172018201920202021202220232024
Hosted Services - Business---197.47M225.71M286.59M364.23M375.32M332.97M261.68M
Hosted Services - Business Growth----14.30%26.97%27.09%3.05%-11.28%-21.41%
Professional Services---32.81M41.42M50.27M67.7M102.33M69.01M50.79M
Professional Services Growth----26.25%21.35%34.67%51.16%-32.56%-26.40%
Hosted Services - Consumer---19.55M24.48M29.76M37.7M37.14M--
Hosted Services - Consumer Growth----25.20%21.58%26.65%-1.47%--
Consumer Business223.8M206.52M201.43M-------
Consumer Business Growth--7.72%-2.47%-------
Consumer2.41M2.81M3.6M-------
Consumer Growth-16.60%28.34%-------

Revenue by Geography

2015201620172018201920202021202220232024
Americas171.84M153.55M144.42M154.02M182.28M243.98M324.83M363.06M286.92M219.29M
Americas Growth--10.64%-5.95%6.65%18.35%33.85%33.14%11.77%-20.97%-23.57%
EMEA51.55M50.51M56.31M71.32M78.3M83.33M91.23M74.3M62.61M57.7M
EMEA Growth--2.01%11.48%26.65%9.79%6.42%9.48%-18.56%-15.73%-7.85%
POSIT - ASIA PACIFIC---24.5M31.03M39.32M53.57M77.44M52.45M35.49M
POSIT - ASIA PACIFIC Growth----26.64%26.70%36.25%44.57%-32.28%-32.33%
UNITED STATES159.54M146.73M137.43M146.7M170.81M230.56M306.7M350.35M277.54M-
UNITED STATES Growth--8.03%-6.34%6.74%16.44%34.97%33.03%14.23%-20.78%-
Other Americas12.3M6.82M6.99M7.32M11.46M13.42M18.13M12.71M9.38M-
Other Americas Growth--44.55%2.48%4.69%56.69%17.08%35.08%-29.90%-26.17%-
NETHERLANDS---8.7M10M3.2M4.8M6.6M800K-
NETHERLANDS Growth----14.94%-68.00%50.00%37.50%-87.88%-
Asia Pacific15.63M18.72M18.15M-------
Asia Pacific Growth-19.76%-3.05%-------

Frequently Asked Questions

Growth & Financials

LivePerson, Inc. (LPSN) reported $257.7M in revenue for fiscal year 2024. This represents a 94% increase from $133.1M in 2011.

LivePerson, Inc. (LPSN) saw revenue decline by 22.3% over the past year.

LivePerson, Inc. (LPSN) reported a net loss of $133.3M for fiscal year 2024.

Dividend & Returns

LivePerson, Inc. (LPSN) had negative free cash flow of $39.4M in fiscal year 2024, likely due to heavy capital investments.

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