ServiceNow, Inc. (NOW) 10-Year Financial Performance & Capital Metrics

NOW • • Industrial / General

TechnologyApplication SoftwareArtificial Intelligence & AnalyticsAI Analytics Platforms

AboutServiceNow, Inc. provides enterprise cloud computing solutions that defines, structures, consolidates, manages, and automates services for enterprises worldwide. It operates the Now platform for workflow automation, artificial intelligence, machine learning, robotic process automation, performance analytics, electronic service catalogs and portals, configuration management systems, data benchmarking, encryption, and collaboration and development tools. The company also provides information technology (IT) service management applications; IT service management product suite for enterprise's employees, customers, and partners; IT business management product suite; IT operations management product that connects a customer's physical and cloud-based IT infrastructure; IT Asset Management to automate IT asset lifecycles; and security operations that connects with internal and third party. In addition, it offers governance, risk, and compliance product to manage risk and resilience; human resources, legal, and workplace service delivery products; safe workplace applications; customer service management product; and field service management applications. Further, it provides App Engine product; IntegrationHub enables application to extend workflows; and professional, industry solutions, and customer support services. It serves government, financial services, healthcare, telecommunications, manufacturing, IT services, technology, oil and gas, education, and consumer products through direct sales team and resale partners. It has a strategic partnership with Celonis to help customers identify and prioritize processes that are suitable for automation. The company was formerly known as Service-now.com and changed its name to ServiceNow, Inc. in May 2012. The company was founded in 2004 and is headquartered in Santa Clara, California.Show more

Revenue $10.98B +22.4%
EBITDA $1.83B +38.1%
Net Income $1.43B -17.7%
EPS (Diluted) 6.84 -18.8%
Gross Margin 79.18% +0.8%
EBITDA Margin 16.65% +12.8%
Operating Margin 12.42% +46.2%
Net Margin 12.97% -32.8%
ROE 16.53% -39.5%
ROIC 11.63% +40.5%
Debt/Equity 0.24 -20.8%
Interest Coverage 59.30 +86.8%

Technical Analysis

Key Insights

Based on financial data analysis

✓Strengths

✓Strong 5Y profit CAGR of 17.9%
✓Strong Piotroski F-Score: 7/9
✓FCF machine: 31.1% free cash flow margin
✓High quality earnings: Operating CF exceeds net income
✓Strong 5Y sales CAGR of 26.0%
✓Good 3Y average ROE of 17.1%

✗Weaknesses

✗Weak momentum: RS Rating 1 (bottom 1%)
✗Trading more than 30% below 52-week high

Price & Volume

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Growth Metrics

Revenue CAGR

10Y32.03%

5Y25.99%

3Y23.05%

TTM21.05%

Profit (Net Income) CAGR

10Y-

5Y17.86%

3Y83.67%

TTM29.57%

EPS CAGR

10Y-

5Y16.55%

3Y82.25%

TTM28.77%

ROCE

10Y Avg-3.11%

5Y Avg7.23%

3Y Avg8.86%

Latest12.37%

Peer Comparison

AI Analytics Platforms

Name	Market Cap	Current Price	P/E Ratio	Revenue Growth 1Y	Net Margin	ROE	FCF Yield	Debt/Equity
LYFTLyft, Inc.	7.54B	18.88	342.65	31.39%	2.4%	26.3%	10.16%	1.64
DDOGDatadog, Inc.	39.33B	120.86	236.98	26.12%	3.32%	3.1%	2.13%	0.68
PEGAPegasystems Inc.	9B	53.00	96.36	4.51%	16.05%	46.57%	3.76%	0.94
SAPSAP SE	274.66B	235.84	89.00	9.51%	19.41%	13.94%	1.61%	0.23
TYLTyler Technologies, Inc.	19.2B	446.15	73.74	9.53%	13.72%	8.75%	3.15%	0.19
FICOFair Isaac Corporation	37.49B	1581.19	59.58	15.91%	32.75%		2.05%
DSGXThe Descartes Systems Group Inc.	7.62B	88.57	54.01	13.63%	22.1%	10%	2.79%	0.01
MANHManhattan Associates, Inc.	10.58B	175.57	50.02	12.23%	20.25%	69.86%	2.71%	0.16

Profit & Loss

	Dec 2015	Dec 2016	Dec 2017	Dec 2018	Dec 2019	Dec 2020	Dec 2021	Dec 2022	Dec 2023	Dec 2024
Sales/Revenue+	1.01B	1.39B	1.93B	2.61B	3.46B	4.52B	5.9B	7.25B	8.97B	10.98B
Revenue Growth %	0.47%	0.38%	0.39%	0.35%	0.33%	0.31%	0.3%	0.23%	0.24%	0.22%
Cost of Goods Sold+	329.41M	398.68M	499.77M	622.66M	796.64M	987.11M	1.35B	1.57B	1.92B	2.29B
COGS % of Revenue	0.33%	0.29%	0.26%	0.24%	0.23%	0.22%	0.23%	0.22%	0.21%	0.21%
Gross Profit+	676.07M	991.83M	1.43B	1.99B	2.66B	3.53B	4.54B	5.67B	7.05B	8.7B
Gross Margin %	0.67%	0.71%	0.74%	0.76%	0.77%	0.78%	0.77%	0.78%	0.79%	0.79%
Gross Profit Growth %	0.56%	0.47%	0.45%	0.39%	0.34%	0.33%	0.29%	0.25%	0.24%	0.23%
Operating Expenses+	842.43M	1.14B	1.53B	2.03B	2.62B	3.33B	4.29B	5.32B	6.29B	7.33B
OpEx % of Revenue	0.84%	0.82%	0.79%	0.78%	0.76%	0.74%	0.73%	0.73%	0.7%	0.67%
Selling, General & Admin	625.04M	859.4M	1.16B	1.5B	1.87B	2.31B	2.89B	3.55B	4.16B	4.79B
SG&A % of Revenue	0.62%	0.62%	0.6%	0.57%	0.54%	0.51%	0.49%	0.49%	0.46%	0.44%
Research & Development	217.39M	285.24M	377.52M	529.5M	748.37M	1.02B	1.4B	1.77B	2.12B	2.54B
R&D % of Revenue	0.22%	0.21%	0.2%	0.2%	0.22%	0.23%	0.24%	0.24%	0.24%	0.23%
Other Operating Expenses	-350K	251K	244K	-341K	3.53M	0	20M	0	0	0
Operating Income+	-166.37M	-422.81M	-101.41M	-42.43M	42M	198.86M	257M	355M	762M	1.36B
Operating Margin %	-0.17%	-0.3%	-0.05%	-0.02%	0.01%	0.04%	0.04%	0.05%	0.08%	0.12%
Operating Income Growth %	-0.1%	-1.54%	0.76%	0.58%	1.99%	3.73%	0.29%	0.38%	1.15%	0.79%
EBITDA+	-106.01M	-339.73M	11.49M	105.77M	244.5M	469.86M	729M	697M	1.32B	1.83B
EBITDA Margin %	-0.11%	-0.24%	0.01%	0.04%	0.07%	0.1%	0.12%	0.1%	0.15%	0.17%
EBITDA Growth %	0.03%	-2.2%	1.03%	8.21%	1.31%	0.92%	0.55%	-0.04%	0.9%	0.38%
D&A (Non-Cash Add-back)	60.36M	83.08M	112.9M	148.2M	202.5M	271M	472M	342M	562M	465M
EBIT	-163.58M	-378.93M	-62.78M	13.71M	100.47M	183M	257M	426M	1.03B	1.76B
Net Interest Income+	-26.35M	-24.75M	-49.01M	3.4M	22.13M	6M	-8M	55M	278M	396M
Interest Income	4.75M	8.53M	5.8M	56.13M	55.41M	39M	20M	82M	302M	419M
Interest Expense	31.1M	33.28M	53.39M	52.73M	33.28M	33M	28M	27M	24M	23M
Other Income/Expense	-26.65M	-28.25M	-49.01M	3.4M	25M	-49M	-8M	44M	246M	374M
Pretax Income+	-193.01M	-450.05M	-149M	-39.02M	67.19M	150M	249M	399M	1.01B	1.74B
Pretax Margin %	-0.19%	-0.32%	-0.08%	-0.01%	0.02%	0.03%	0.04%	0.06%	0.11%	0.16%
Income Tax+	5.41M	1.75M	126K	-12.32M	-559.51M	31M	19M	74M	-723M	313M
Effective Tax Rate %	1.03%	1%	1%	0.68%	9.33%	0.79%	0.92%	0.81%	1.72%	0.82%
Net Income+	-198.43M	-451.8M	-149.13M	-26.7M	626.7M	119M	230M	325M	1.73B	1.43B
Net Margin %	-0.2%	-0.32%	-0.08%	-0.01%	0.18%	0.03%	0.04%	0.04%	0.19%	0.13%
Net Income Growth %	-0.11%	-1.28%	0.67%	0.82%	24.47%	-0.81%	0.93%	0.41%	4.33%	-0.18%
Net Income (Continuing)	-198.43M	-451.8M	-116.85M	-26.7M	626.7M	119M	230M	325M	1.73B	1.43B
Discontinued Operations	0	0	0	0	0	0	0	0	0	0
Minority Interest	0	0	0	0	0	0	0	0	0	0
EPS (Diluted)+	-1.27	-2.75	-0.87	-0.15	3.18	0.59	1.13	1.60	8.42	6.84
EPS Growth %	-0.03%	-1.17%	0.68%	0.83%	22.2%	-0.81%	0.92%	0.42%	4.26%	-0.19%
EPS (Basic)	-1.27	-2.75	-0.87	-0.15	3.36	0.61	1.16	1.61	8.48	6.92
Diluted Shares Outstanding	155.71M	164.53M	171.18M	177.85M	197.22M	202.48M	203.17M	203.53M	205.59M	208.42M
Basic Shares Outstanding	155.71M	164.53M	171.18M	177.85M	186.47M	193.1M	198.09M	201.43M	204.14M	205.83M
Dividend Payout Ratio	-	-	-	-	-	-	-	-	-	-

Balance Sheet

	Dec 2015	Dec 2016	Dec 2017	Dec 2018	Dec 2019	Dec 2020	Dec 2021	Dec 2022	Dec 2023	Dec 2024
Total Current Assets+	1.09B	1.34B	2.42B	2.34B	2.83B	4.52B	5.22B	6.65B	7.78B	9.19B
Cash & Short-Term Investments	801.25M	899.36M	1.78B	1.5B	1.69B	3.09B	3.3B	4.28B	4.88B	5.76B
Cash Only	412.31M	401.24M	726.5M	566.2M	775.78M	1.68B	1.73B	1.47B	1.9B	2.3B
Short-Term Investments	388.94M	498.12M	1.05B	931.72M	915.32M	1.42B	1.58B	2.81B	2.98B	3.46B
Accounts Receivable	203.33M	322.76M	437.05M	574.81M	835.28M	1.01B	1.39B	1.73B	2.04B	2.24B
Days Sales Outstanding	73.81	84.72	82.53	80.42	88.1	81.49	86.05	86.9	82.84	74.44
Inventory	0	0	0	0	0	0	0	0	0	0
Days Inventory Outstanding	-	-	-	-	-	-	-	-	-	-
Other Current Assets	51.98M	76.78M	109.64M	139.89M	175.04M	229M	303M	649M	864M	1.19B
Total Non-Current Assets+	721.42M	691.23M	1.13B	1.53B	3.2B	4.19B	5.58B	6.64B	9.61B	11.2B
Property, Plant & Equipment	144.71M	181.62M	245.12M	347.22M	870.51M	1.11B	1.36B	1.74B	2.07B	2.46B
Fixed Asset Turnover	6.95x	7.66x	7.89x	7.51x	3.98x	4.06x	4.34x	4.18x	4.33x	4.47x
Goodwill	55.67M	82.53M	128.73M	148.84M	156.76M	241M	777M	824M	1.23B	1.27B
Intangible Assets	43.01M	65.85M	86.92M	100.58M	143.85M	153M	287M	232M	224M	209M
Long-Term Investments	422.67M	262.66M	391.44M	581.86M	1.01B	1.47B	1.63B	2.12B	3.2B	4.11B
Other Non-Current Assets	55.36M	98.57M	276.08M	335.31M	411.44M	544M	835M	1.1B	1.37B	1.76B
Total Assets+	1.81B	2.03B	3.55B	3.88B	6.02B	8.71B	10.8B	13.3B	17.39B	20.38B
Asset Turnover	0.56x	0.68x	0.54x	0.67x	0.57x	0.52x	0.55x	0.54x	0.52x	0.54x
Asset Growth %	0.27%	0.13%	0.75%	0.09%	0.55%	0.45%	0.24%	0.23%	0.31%	0.17%
Total Current Liabilities+	731.64M	1.07B	2.04B	2.01B	2.75B	3.74B	4.95B	6B	7.37B	8.36B
Accounts Payable	37.37M	38.08M	32.11M	30.73M	52.96M	34M	89M	274M	126M	68M
Days Payables Outstanding	41.41	34.86	23.45	18.02	24.26	12.57	24.01	63.58	23.94	10.85
Short-Term Debt	0	0	543.42M	0	0	0	92M	0	0	0
Deferred Revenue (Current)	1000K	1000K	1000K	1000K	1000K	1000K	1000K	1000K	1000K	1000K
Other Current Liabilities	59.06M	84.91M	97.24M	137.12M	192.4M	238M	305M	376M	592M	507M
Current Ratio	1.48x	1.25x	1.19x	1.17x	1.03x	1.21x	1.05x	1.11x	1.06x	1.10x
Quick Ratio	1.48x	1.25x	1.19x	1.17x	1.03x	1.21x	1.05x	1.11x	1.06x	1.10x
Cash Conversion Cycle	-	-	-	-	-	-	-	-	-	-
Total Non-Current Liabilities+	508.6M	572.15M	713.14M	755.37M	1.14B	2.14B	2.15B	2.26B	2.39B	2.42B
Long-Term Debt	474.53M	507.81M	630.02M	661.71M	694.98M	1.64B	1.48B	1.49B	1.49B	1.49B
Capital Lease Obligations	0	0	0	0	383.22M	423M	556M	650M	707M	687M
Deferred Tax Liabilities	0	0	0	0	0	0	0	0	0	0
Other Non-Current Liabilities	23.32M	34.18M	65.88M	55.06M	23.46M	36M	51M	56M	118M	145M
Total Liabilities	1.24B	1.65B	2.77B	2.77B	3.89B	5.88B	7.1B	8.27B	9.76B	10.77B
Total Debt+	474.53M	507.81M	1.17B	661.71M	1.13B	2.13B	2.21B	2.23B	2.28B	2.28B
Net Debt	62.23M	106.57M	446.94M	95.5M	355.09M	458M	486M	762M	387M	-26M
Debt / Equity	0.84x	1.31x	1.51x	0.60x	0.53x	0.75x	0.60x	0.44x	0.30x	0.24x
Debt / EBITDA	-	-	102.16x	6.26x	4.63x	4.54x	3.04x	3.20x	1.73x	1.25x
Net Debt / EBITDA	-	-	38.91x	0.90x	1.45x	0.97x	0.67x	1.09x	0.29x	-0.01x
Interest Coverage	-5.35x	-12.71x	-1.90x	-0.80x	1.26x	6.03x	9.18x	13.15x	31.75x	59.30x
Total Equity+	566.81M	386.96M	778.74M	1.11B	2.13B	2.83B	3.69B	5.03B	7.63B	9.61B
Equity Growth %	0.32%	-0.32%	1.01%	0.43%	0.91%	0.33%	0.3%	0.36%	0.52%	0.26%
Book Value per Share	3.64	2.35	4.55	6.25	10.79	14.00	18.19	24.72	37.10	46.10
Total Shareholders' Equity	566.81M	386.96M	778.74M	1.11B	2.13B	2.83B	3.69B	5.03B	7.63B	9.61B
Common Stock	160K	167K	174K	180K	189K	0	0	0	0	0
Retained Earnings	-557.01M	-997.39M	-958.56M	-978.78M	-352.24M	-234M	-4M	338M	2.07B	3.49B
Treasury Stock	0	0	0	0	0	0	0	0	-535M	-1.22B
Accumulated OCI	-16.88M	-21.13M	5.77M	-4.04M	25.25M	94M	34M	-102M	-37M	-68M
Minority Interest	0	0	0	0	0	0	0	0	0	0

Cash Flow

	Dec 2015	Dec 2016	Dec 2017	Dec 2018	Dec 2019	Dec 2020	Dec 2021	Dec 2022	Dec 2023	Dec 2024
Cash from Operations+	315.09M	159.92M	642.83M	811.09M	1.24B	1.79B	2.19B	2.72B	3.4B	4.27B
Operating CF Margin %	0.31%	0.12%	0.33%	0.31%	0.36%	0.4%	0.37%	0.38%	0.38%	0.39%
Operating CF Growth %	1.27%	-0.49%	3.02%	0.26%	0.52%	0.45%	0.23%	0.24%	0.25%	0.26%
Net Income	-198.43M	-451.8M	-149.13M	-26.7M	626.7M	118.5M	230M	325M	1.73B	1.43B
Depreciation & Amortization	60.36M	83.08M	113.88M	149.6M	252.11M	336.38M	472M	433M	562M	564M
Stock-Based Compensation	257.71M	317.58M	394.08M	543.95M	662.2M	870M	1.13B	1.4B	1.6B	1.75B
Deferred Taxes	-3.94M	-3.42M	-9.08M	-34.18M	-575.76M	-24.48M	-34M	15M	-857M	98M
Other Non-Cash Items	97.48M	118.26M	167.75M	37.66M	192.38M	204.27M	334M	375M	459M	499M
Working Capital Changes	101.91M	96.23M	125.33M	140.75M	78.35M	281.47M	58M	174M	-101M	-65M
Change in Receivables	-50.85M	-125.11M	-98.43M	-146.15M	-259.83M	-151.43M	-401M	-340M	-300M	-254M
Change in Inventory	22.23M	61.18M	22.21M	62.19M	35.19M	120.75M	9M	0	-27M	0
Change in Payables	14.79M	-3.55M	-5.5M	-4.76M	21.36M	-33.58M	55M	172M	-142M	-52M
Cash from Investing+	-231.74M	-112.55M	-883.95M	-347.42M	-724.48M	-1.51B	-1.61B	-2.58B	-2.17B	-2.5B
Capital Expenditures	-89.23M	-128.41M	-157.18M	-248.86M	-337.58M	-432.52M	-399M	-550M	-694M	-852M
CapEx % of Revenue	0.09%	0.09%	0.08%	0.1%	0.1%	0.1%	0.07%	0.08%	0.08%	0.08%
Acquisitions	-	-	-	-	-	-	-	-	-	-
Investments	-	-	-	-	-	-	-	-	-	-
Other Investing	-222K	-210K	-675.24M	-85.52M	23.43M	1.33M	14M	18M	-7M	-76M
Cash from Financing+	80.33M	-55.75M	538.89M	-607.43M	-302M	597M	-506M	-344M	-803M	-1.34B
Debt Issued (Net)	-	-	-	-	-	-	-	-	-	-
Equity Issued (Net)	-	-	-	-	-	-	-	-	-	-
Dividends Paid	0	0	0	0	0	0	0	0	0	0
Share Repurchases	-	-	-	-	-	-	-	-	-	-
Other Financing	80.55M	-53.53M	-173.32M	-176.85M	-302M	743M	-445M	-250M	-265M	-647M
Net Change in Cash	-	-	-	-	-	-	-	-	-	-
Free Cash Flow+	225.86M	31.51M	485.64M	562.23M	898.39M	1.35B	1.79B	2.17B	2.7B	3.42B
FCF Margin %	0.22%	0.02%	0.25%	0.22%	0.26%	0.3%	0.3%	0.3%	0.3%	0.31%
FCF Growth %	1.67%	-0.86%	14.41%	0.16%	0.6%	0.51%	0.32%	0.21%	0.24%	0.26%
FCF per Share	1.45	0.19	2.84	3.16	4.56	6.69	8.82	10.68	13.15	16.38
FCF Conversion (FCF/Net Income)	-1.59x	-0.35x	-4.31x	-30.37x	1.97x	15.01x	9.53x	8.38x	1.96x	2.99x
Interest Paid	0	0	0	0	0	0	41M	24M	23M	23M
Taxes Paid	3.63M	4.34M	7.9M	17.51M	20M	39M	36M	45M	127M	230M

Key Ratios

Metric	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Return on Equity (ROE)	-39.87%	-94.74%	-25.59%	-2.83%	38.7%	4.8%	7.05%	7.45%	27.35%	16.53%
Return on Invested Capital (ROIC)	-19.98%	-56.5%	-8.85%	-2.62%	1.71%	5.17%	5.16%	5.34%	8.28%	11.63%
Gross Margin	67.24%	71.33%	74.15%	76.13%	76.98%	78.16%	77.05%	78.29%	78.59%	79.18%
Net Margin	-19.73%	-32.49%	-7.71%	-1.02%	18.11%	2.63%	3.9%	4.49%	19.3%	12.97%
Debt / Equity	0.84x	1.31x	1.51x	0.60x	0.53x	0.75x	0.60x	0.44x	0.30x	0.24x
Interest Coverage	-5.35x	-12.71x	-1.90x	-0.80x	1.26x	6.03x	9.18x	13.15x	31.75x	59.30x
FCF Conversion	-1.59x	-0.35x	-4.31x	-30.37x	1.97x	15.01x	9.53x	8.38x	1.96x	2.99x
Revenue Growth	47.31%	38.29%	39.02%	34.96%	32.64%	30.6%	30.46%	22.88%	23.82%	22.44%

Revenue by Segment

	2014	2015	2016	2018	2019	2020	2021	2022	2023	2024
License and Service, Digital Workflow Products	-	-	-	-	2.81B	3.75B	4.88B	6.08B	7.68B	9.42B
License and Service, Digital Workflow Products Growth	-	-	-	-	-	33.38%	30.22%	24.48%	26.36%	22.70%
License and Service, ITOM Products	-	-	-	370.47M	444.19M	536.68M	691M	814M	1B	1.22B
License and Service, ITOM Products Growth	-	-	-	-	19.90%	20.82%	28.75%	17.80%	22.97%	22.28%

Revenue by Geography

	2014	2015	2016	2018	2019	2020	2021	2022	2023	2024
North America	465.33M	702.99M	946.96M	1.73B	2.28B	2.96B	3.75B	4.72B	5.7B	6.91B
North America Growth	-	51.07%	34.71%	82.19%	31.95%	30.01%	26.76%	25.88%	20.73%	21.17%
EMEA	173.63M	233.38M	339.34M	654.68M	865.66M	1.13B	1.55B	1.78B	2.3B	2.83B
EMEA Growth	-	34.41%	45.40%	92.93%	32.23%	30.82%	36.96%	14.64%	29.25%	23.32%
Asia Pacific And Other	43.6M	69.12M	104.22M	228.88M	318.23M	427.24M	593M	744M	971M	1.24B
Asia Pacific And Other Growth	-	58.54%	50.78%	119.62%	39.03%	34.26%	38.80%	25.46%	30.51%	27.81%

Frequently Asked Questions

Valuation & Price

ServiceNow, Inc. (NOW) has a price-to-earnings (P/E) ratio of 19.2x. This is roughly in line with market averages.

Growth & Financials

ServiceNow, Inc. (NOW) reported $12.67B in revenue for fiscal year 2024. This represents a 13573% increase from $92.6M in 2011.

ServiceNow, Inc. (NOW) grew revenue by 22.4% over the past year. This is strong growth.

Yes, ServiceNow, Inc. (NOW) is profitable, generating $1.73B in net income for fiscal year 2024 (13.0% net margin).

Dividend & Returns

ServiceNow, Inc. (NOW) has a return on equity (ROE) of 16.5%. This is reasonable for most industries.

ServiceNow, Inc. (NOW) generated $3.96B in free cash flow for fiscal year 2024. Positive FCF indicates the company can fund dividends, buybacks, or reinvestment.

US Stock Screener

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ServiceNow, Inc. (NOW) 10-Year Financial Performance & Capital Metrics

NOW • • Industrial / General

TechnologyApplication SoftwareArtificial Intelligence & AnalyticsAI Analytics Platforms

Revenue $10.98B +22.4%
EBITDA $1.83B +38.1%
Net Income $1.43B -17.7%
EPS (Diluted) 6.84 -18.8%
Gross Margin 79.18% +0.8%
EBITDA Margin 16.65% +12.8%
Operating Margin 12.42% +46.2%
Net Margin 12.97% -32.8%
ROE 16.53% -39.5%
ROIC 11.63% +40.5%
Debt/Equity 0.24 -20.8%
Interest Coverage 59.30 +86.8%

Technical Analysis

Key Insights

Based on financial data analysis

✓Strengths

✓Strong 5Y profit CAGR of 17.9%
✓Strong Piotroski F-Score: 7/9
✓FCF machine: 31.1% free cash flow margin
✓High quality earnings: Operating CF exceeds net income
✓Strong 5Y sales CAGR of 26.0%
✓Good 3Y average ROE of 17.1%

✗Weaknesses

✗Weak momentum: RS Rating 1 (bottom 1%)
✗Trading more than 30% below 52-week high

Price & Volume

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Growth Metrics

Revenue CAGR

10Y32.03%

5Y25.99%

3Y23.05%

TTM21.05%

Profit (Net Income) CAGR

10Y-

5Y17.86%

3Y83.67%

TTM29.57%

EPS CAGR

10Y-

5Y16.55%

3Y82.25%

TTM28.77%

ROCE

10Y Avg-3.11%

5Y Avg7.23%

3Y Avg8.86%

Latest12.37%

Peer Comparison

AI Analytics Platforms

Name	Market Cap	Current Price	P/E Ratio	Revenue Growth 1Y	Net Margin	ROE	FCF Yield	Debt/Equity
LYFTLyft, Inc.	7.54B	18.88	342.65	31.39%	2.4%	26.3%	10.16%	1.64
DDOGDatadog, Inc.	39.33B	120.86	236.98	26.12%	3.32%	3.1%	2.13%	0.68
PEGAPegasystems Inc.	9B	53.00	96.36	4.51%	16.05%	46.57%	3.76%	0.94
SAPSAP SE	274.66B	235.84	89.00	9.51%	19.41%	13.94%	1.61%	0.23
TYLTyler Technologies, Inc.	19.2B	446.15	73.74	9.53%	13.72%	8.75%	3.15%	0.19
FICOFair Isaac Corporation	37.49B	1581.19	59.58	15.91%	32.75%		2.05%
DSGXThe Descartes Systems Group Inc.	7.62B	88.57	54.01	13.63%	22.1%	10%	2.79%	0.01
MANHManhattan Associates, Inc.	10.58B	175.57	50.02	12.23%	20.25%	69.86%	2.71%	0.16

Profit & Loss

	Dec 2015	Dec 2016	Dec 2017	Dec 2018	Dec 2019	Dec 2020	Dec 2021	Dec 2022	Dec 2023	Dec 2024
Sales/Revenue+	1.01B	1.39B	1.93B	2.61B	3.46B	4.52B	5.9B	7.25B	8.97B	10.98B
Revenue Growth %	0.47%	0.38%	0.39%	0.35%	0.33%	0.31%	0.3%	0.23%	0.24%	0.22%
Cost of Goods Sold+	329.41M	398.68M	499.77M	622.66M	796.64M	987.11M	1.35B	1.57B	1.92B	2.29B
COGS % of Revenue	0.33%	0.29%	0.26%	0.24%	0.23%	0.22%	0.23%	0.22%	0.21%	0.21%
Gross Profit+	676.07M	991.83M	1.43B	1.99B	2.66B	3.53B	4.54B	5.67B	7.05B	8.7B
Gross Margin %	0.67%	0.71%	0.74%	0.76%	0.77%	0.78%	0.77%	0.78%	0.79%	0.79%
Gross Profit Growth %	0.56%	0.47%	0.45%	0.39%	0.34%	0.33%	0.29%	0.25%	0.24%	0.23%
Operating Expenses+	842.43M	1.14B	1.53B	2.03B	2.62B	3.33B	4.29B	5.32B	6.29B	7.33B
OpEx % of Revenue	0.84%	0.82%	0.79%	0.78%	0.76%	0.74%	0.73%	0.73%	0.7%	0.67%
Selling, General & Admin	625.04M	859.4M	1.16B	1.5B	1.87B	2.31B	2.89B	3.55B	4.16B	4.79B
SG&A % of Revenue	0.62%	0.62%	0.6%	0.57%	0.54%	0.51%	0.49%	0.49%	0.46%	0.44%
Research & Development	217.39M	285.24M	377.52M	529.5M	748.37M	1.02B	1.4B	1.77B	2.12B	2.54B
R&D % of Revenue	0.22%	0.21%	0.2%	0.2%	0.22%	0.23%	0.24%	0.24%	0.24%	0.23%
Other Operating Expenses	-350K	251K	244K	-341K	3.53M	0	20M	0	0	0
Operating Income+	-166.37M	-422.81M	-101.41M	-42.43M	42M	198.86M	257M	355M	762M	1.36B
Operating Margin %	-0.17%	-0.3%	-0.05%	-0.02%	0.01%	0.04%	0.04%	0.05%	0.08%	0.12%
Operating Income Growth %	-0.1%	-1.54%	0.76%	0.58%	1.99%	3.73%	0.29%	0.38%	1.15%	0.79%
EBITDA+	-106.01M	-339.73M	11.49M	105.77M	244.5M	469.86M	729M	697M	1.32B	1.83B
EBITDA Margin %	-0.11%	-0.24%	0.01%	0.04%	0.07%	0.1%	0.12%	0.1%	0.15%	0.17%
EBITDA Growth %	0.03%	-2.2%	1.03%	8.21%	1.31%	0.92%	0.55%	-0.04%	0.9%	0.38%
D&A (Non-Cash Add-back)	60.36M	83.08M	112.9M	148.2M	202.5M	271M	472M	342M	562M	465M
EBIT	-163.58M	-378.93M	-62.78M	13.71M	100.47M	183M	257M	426M	1.03B	1.76B
Net Interest Income+	-26.35M	-24.75M	-49.01M	3.4M	22.13M	6M	-8M	55M	278M	396M
Interest Income	4.75M	8.53M	5.8M	56.13M	55.41M	39M	20M	82M	302M	419M
Interest Expense	31.1M	33.28M	53.39M	52.73M	33.28M	33M	28M	27M	24M	23M
Other Income/Expense	-26.65M	-28.25M	-49.01M	3.4M	25M	-49M	-8M	44M	246M	374M
Pretax Income+	-193.01M	-450.05M	-149M	-39.02M	67.19M	150M	249M	399M	1.01B	1.74B
Pretax Margin %	-0.19%	-0.32%	-0.08%	-0.01%	0.02%	0.03%	0.04%	0.06%	0.11%	0.16%
Income Tax+	5.41M	1.75M	126K	-12.32M	-559.51M	31M	19M	74M	-723M	313M
Effective Tax Rate %	1.03%	1%	1%	0.68%	9.33%	0.79%	0.92%	0.81%	1.72%	0.82%
Net Income+	-198.43M	-451.8M	-149.13M	-26.7M	626.7M	119M	230M	325M	1.73B	1.43B
Net Margin %	-0.2%	-0.32%	-0.08%	-0.01%	0.18%	0.03%	0.04%	0.04%	0.19%	0.13%
Net Income Growth %	-0.11%	-1.28%	0.67%	0.82%	24.47%	-0.81%	0.93%	0.41%	4.33%	-0.18%
Net Income (Continuing)	-198.43M	-451.8M	-116.85M	-26.7M	626.7M	119M	230M	325M	1.73B	1.43B
Discontinued Operations	0	0	0	0	0	0	0	0	0	0
Minority Interest	0	0	0	0	0	0	0	0	0	0
EPS (Diluted)+	-1.27	-2.75	-0.87	-0.15	3.18	0.59	1.13	1.60	8.42	6.84
EPS Growth %	-0.03%	-1.17%	0.68%	0.83%	22.2%	-0.81%	0.92%	0.42%	4.26%	-0.19%
EPS (Basic)	-1.27	-2.75	-0.87	-0.15	3.36	0.61	1.16	1.61	8.48	6.92
Diluted Shares Outstanding	155.71M	164.53M	171.18M	177.85M	197.22M	202.48M	203.17M	203.53M	205.59M	208.42M
Basic Shares Outstanding	155.71M	164.53M	171.18M	177.85M	186.47M	193.1M	198.09M	201.43M	204.14M	205.83M
Dividend Payout Ratio	-	-	-	-	-	-	-	-	-	-

Balance Sheet

	Dec 2015	Dec 2016	Dec 2017	Dec 2018	Dec 2019	Dec 2020	Dec 2021	Dec 2022	Dec 2023	Dec 2024
Total Current Assets+	1.09B	1.34B	2.42B	2.34B	2.83B	4.52B	5.22B	6.65B	7.78B	9.19B
Cash & Short-Term Investments	801.25M	899.36M	1.78B	1.5B	1.69B	3.09B	3.3B	4.28B	4.88B	5.76B
Cash Only	412.31M	401.24M	726.5M	566.2M	775.78M	1.68B	1.73B	1.47B	1.9B	2.3B
Short-Term Investments	388.94M	498.12M	1.05B	931.72M	915.32M	1.42B	1.58B	2.81B	2.98B	3.46B
Accounts Receivable	203.33M	322.76M	437.05M	574.81M	835.28M	1.01B	1.39B	1.73B	2.04B	2.24B
Days Sales Outstanding	73.81	84.72	82.53	80.42	88.1	81.49	86.05	86.9	82.84	74.44
Inventory	0	0	0	0	0	0	0	0	0	0
Days Inventory Outstanding	-	-	-	-	-	-	-	-	-	-
Other Current Assets	51.98M	76.78M	109.64M	139.89M	175.04M	229M	303M	649M	864M	1.19B
Total Non-Current Assets+	721.42M	691.23M	1.13B	1.53B	3.2B	4.19B	5.58B	6.64B	9.61B	11.2B
Property, Plant & Equipment	144.71M	181.62M	245.12M	347.22M	870.51M	1.11B	1.36B	1.74B	2.07B	2.46B
Fixed Asset Turnover	6.95x	7.66x	7.89x	7.51x	3.98x	4.06x	4.34x	4.18x	4.33x	4.47x
Goodwill	55.67M	82.53M	128.73M	148.84M	156.76M	241M	777M	824M	1.23B	1.27B
Intangible Assets	43.01M	65.85M	86.92M	100.58M	143.85M	153M	287M	232M	224M	209M
Long-Term Investments	422.67M	262.66M	391.44M	581.86M	1.01B	1.47B	1.63B	2.12B	3.2B	4.11B
Other Non-Current Assets	55.36M	98.57M	276.08M	335.31M	411.44M	544M	835M	1.1B	1.37B	1.76B
Total Assets+	1.81B	2.03B	3.55B	3.88B	6.02B	8.71B	10.8B	13.3B	17.39B	20.38B
Asset Turnover	0.56x	0.68x	0.54x	0.67x	0.57x	0.52x	0.55x	0.54x	0.52x	0.54x
Asset Growth %	0.27%	0.13%	0.75%	0.09%	0.55%	0.45%	0.24%	0.23%	0.31%	0.17%
Total Current Liabilities+	731.64M	1.07B	2.04B	2.01B	2.75B	3.74B	4.95B	6B	7.37B	8.36B
Accounts Payable	37.37M	38.08M	32.11M	30.73M	52.96M	34M	89M	274M	126M	68M
Days Payables Outstanding	41.41	34.86	23.45	18.02	24.26	12.57	24.01	63.58	23.94	10.85
Short-Term Debt	0	0	543.42M	0	0	0	92M	0	0	0
Deferred Revenue (Current)	1000K	1000K	1000K	1000K	1000K	1000K	1000K	1000K	1000K	1000K
Other Current Liabilities	59.06M	84.91M	97.24M	137.12M	192.4M	238M	305M	376M	592M	507M
Current Ratio	1.48x	1.25x	1.19x	1.17x	1.03x	1.21x	1.05x	1.11x	1.06x	1.10x
Quick Ratio	1.48x	1.25x	1.19x	1.17x	1.03x	1.21x	1.05x	1.11x	1.06x	1.10x
Cash Conversion Cycle	-	-	-	-	-	-	-	-	-	-
Total Non-Current Liabilities+	508.6M	572.15M	713.14M	755.37M	1.14B	2.14B	2.15B	2.26B	2.39B	2.42B
Long-Term Debt	474.53M	507.81M	630.02M	661.71M	694.98M	1.64B	1.48B	1.49B	1.49B	1.49B
Capital Lease Obligations	0	0	0	0	383.22M	423M	556M	650M	707M	687M
Deferred Tax Liabilities	0	0	0	0	0	0	0	0	0	0
Other Non-Current Liabilities	23.32M	34.18M	65.88M	55.06M	23.46M	36M	51M	56M	118M	145M
Total Liabilities	1.24B	1.65B	2.77B	2.77B	3.89B	5.88B	7.1B	8.27B	9.76B	10.77B
Total Debt+	474.53M	507.81M	1.17B	661.71M	1.13B	2.13B	2.21B	2.23B	2.28B	2.28B
Net Debt	62.23M	106.57M	446.94M	95.5M	355.09M	458M	486M	762M	387M	-26M
Debt / Equity	0.84x	1.31x	1.51x	0.60x	0.53x	0.75x	0.60x	0.44x	0.30x	0.24x
Debt / EBITDA	-	-	102.16x	6.26x	4.63x	4.54x	3.04x	3.20x	1.73x	1.25x
Net Debt / EBITDA	-	-	38.91x	0.90x	1.45x	0.97x	0.67x	1.09x	0.29x	-0.01x
Interest Coverage	-5.35x	-12.71x	-1.90x	-0.80x	1.26x	6.03x	9.18x	13.15x	31.75x	59.30x
Total Equity+	566.81M	386.96M	778.74M	1.11B	2.13B	2.83B	3.69B	5.03B	7.63B	9.61B
Equity Growth %	0.32%	-0.32%	1.01%	0.43%	0.91%	0.33%	0.3%	0.36%	0.52%	0.26%
Book Value per Share	3.64	2.35	4.55	6.25	10.79	14.00	18.19	24.72	37.10	46.10
Total Shareholders' Equity	566.81M	386.96M	778.74M	1.11B	2.13B	2.83B	3.69B	5.03B	7.63B	9.61B
Common Stock	160K	167K	174K	180K	189K	0	0	0	0	0
Retained Earnings	-557.01M	-997.39M	-958.56M	-978.78M	-352.24M	-234M	-4M	338M	2.07B	3.49B
Treasury Stock	0	0	0	0	0	0	0	0	-535M	-1.22B
Accumulated OCI	-16.88M	-21.13M	5.77M	-4.04M	25.25M	94M	34M	-102M	-37M	-68M
Minority Interest	0	0	0	0	0	0	0	0	0	0

Cash Flow

	Dec 2015	Dec 2016	Dec 2017	Dec 2018	Dec 2019	Dec 2020	Dec 2021	Dec 2022	Dec 2023	Dec 2024
Cash from Operations+	315.09M	159.92M	642.83M	811.09M	1.24B	1.79B	2.19B	2.72B	3.4B	4.27B
Operating CF Margin %	0.31%	0.12%	0.33%	0.31%	0.36%	0.4%	0.37%	0.38%	0.38%	0.39%
Operating CF Growth %	1.27%	-0.49%	3.02%	0.26%	0.52%	0.45%	0.23%	0.24%	0.25%	0.26%
Net Income	-198.43M	-451.8M	-149.13M	-26.7M	626.7M	118.5M	230M	325M	1.73B	1.43B
Depreciation & Amortization	60.36M	83.08M	113.88M	149.6M	252.11M	336.38M	472M	433M	562M	564M
Stock-Based Compensation	257.71M	317.58M	394.08M	543.95M	662.2M	870M	1.13B	1.4B	1.6B	1.75B
Deferred Taxes	-3.94M	-3.42M	-9.08M	-34.18M	-575.76M	-24.48M	-34M	15M	-857M	98M
Other Non-Cash Items	97.48M	118.26M	167.75M	37.66M	192.38M	204.27M	334M	375M	459M	499M
Working Capital Changes	101.91M	96.23M	125.33M	140.75M	78.35M	281.47M	58M	174M	-101M	-65M
Change in Receivables	-50.85M	-125.11M	-98.43M	-146.15M	-259.83M	-151.43M	-401M	-340M	-300M	-254M
Change in Inventory	22.23M	61.18M	22.21M	62.19M	35.19M	120.75M	9M	0	-27M	0
Change in Payables	14.79M	-3.55M	-5.5M	-4.76M	21.36M	-33.58M	55M	172M	-142M	-52M
Cash from Investing+	-231.74M	-112.55M	-883.95M	-347.42M	-724.48M	-1.51B	-1.61B	-2.58B	-2.17B	-2.5B
Capital Expenditures	-89.23M	-128.41M	-157.18M	-248.86M	-337.58M	-432.52M	-399M	-550M	-694M	-852M
CapEx % of Revenue	0.09%	0.09%	0.08%	0.1%	0.1%	0.1%	0.07%	0.08%	0.08%	0.08%
Acquisitions	-	-	-	-	-	-	-	-	-	-
Investments	-	-	-	-	-	-	-	-	-	-
Other Investing	-222K	-210K	-675.24M	-85.52M	23.43M	1.33M	14M	18M	-7M	-76M
Cash from Financing+	80.33M	-55.75M	538.89M	-607.43M	-302M	597M	-506M	-344M	-803M	-1.34B
Debt Issued (Net)	-	-	-	-	-	-	-	-	-	-
Equity Issued (Net)	-	-	-	-	-	-	-	-	-	-
Dividends Paid	0	0	0	0	0	0	0	0	0	0
Share Repurchases	-	-	-	-	-	-	-	-	-	-
Other Financing	80.55M	-53.53M	-173.32M	-176.85M	-302M	743M	-445M	-250M	-265M	-647M
Net Change in Cash	-	-	-	-	-	-	-	-	-	-
Free Cash Flow+	225.86M	31.51M	485.64M	562.23M	898.39M	1.35B	1.79B	2.17B	2.7B	3.42B
FCF Margin %	0.22%	0.02%	0.25%	0.22%	0.26%	0.3%	0.3%	0.3%	0.3%	0.31%
FCF Growth %	1.67%	-0.86%	14.41%	0.16%	0.6%	0.51%	0.32%	0.21%	0.24%	0.26%
FCF per Share	1.45	0.19	2.84	3.16	4.56	6.69	8.82	10.68	13.15	16.38
FCF Conversion (FCF/Net Income)	-1.59x	-0.35x	-4.31x	-30.37x	1.97x	15.01x	9.53x	8.38x	1.96x	2.99x
Interest Paid	0	0	0	0	0	0	41M	24M	23M	23M
Taxes Paid	3.63M	4.34M	7.9M	17.51M	20M	39M	36M	45M	127M	230M

Key Ratios

Metric	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Return on Equity (ROE)	-39.87%	-94.74%	-25.59%	-2.83%	38.7%	4.8%	7.05%	7.45%	27.35%	16.53%
Return on Invested Capital (ROIC)	-19.98%	-56.5%	-8.85%	-2.62%	1.71%	5.17%	5.16%	5.34%	8.28%	11.63%
Gross Margin	67.24%	71.33%	74.15%	76.13%	76.98%	78.16%	77.05%	78.29%	78.59%	79.18%
Net Margin	-19.73%	-32.49%	-7.71%	-1.02%	18.11%	2.63%	3.9%	4.49%	19.3%	12.97%
Debt / Equity	0.84x	1.31x	1.51x	0.60x	0.53x	0.75x	0.60x	0.44x	0.30x	0.24x
Interest Coverage	-5.35x	-12.71x	-1.90x	-0.80x	1.26x	6.03x	9.18x	13.15x	31.75x	59.30x
FCF Conversion	-1.59x	-0.35x	-4.31x	-30.37x	1.97x	15.01x	9.53x	8.38x	1.96x	2.99x
Revenue Growth	47.31%	38.29%	39.02%	34.96%	32.64%	30.6%	30.46%	22.88%	23.82%	22.44%

Revenue by Segment

	2014	2015	2016	2018	2019	2020	2021	2022	2023	2024
License and Service, Digital Workflow Products	-	-	-	-	2.81B	3.75B	4.88B	6.08B	7.68B	9.42B
License and Service, Digital Workflow Products Growth	-	-	-	-	-	33.38%	30.22%	24.48%	26.36%	22.70%
License and Service, ITOM Products	-	-	-	370.47M	444.19M	536.68M	691M	814M	1B	1.22B
License and Service, ITOM Products Growth	-	-	-	-	19.90%	20.82%	28.75%	17.80%	22.97%	22.28%

Revenue by Geography

	2014	2015	2016	2018	2019	2020	2021	2022	2023	2024
North America	465.33M	702.99M	946.96M	1.73B	2.28B	2.96B	3.75B	4.72B	5.7B	6.91B
North America Growth	-	51.07%	34.71%	82.19%	31.95%	30.01%	26.76%	25.88%	20.73%	21.17%
EMEA	173.63M	233.38M	339.34M	654.68M	865.66M	1.13B	1.55B	1.78B	2.3B	2.83B
EMEA Growth	-	34.41%	45.40%	92.93%	32.23%	30.82%	36.96%	14.64%	29.25%	23.32%
Asia Pacific And Other	43.6M	69.12M	104.22M	228.88M	318.23M	427.24M	593M	744M	971M	1.24B
Asia Pacific And Other Growth	-	58.54%	50.78%	119.62%	39.03%	34.26%	38.80%	25.46%	30.51%	27.81%

Frequently Asked Questions

Valuation & Price

ServiceNow, Inc. (NOW) has a price-to-earnings (P/E) ratio of 19.2x. This is roughly in line with market averages.

Growth & Financials

ServiceNow, Inc. (NOW) reported $12.67B in revenue for fiscal year 2024. This represents a 13573% increase from $92.6M in 2011.

ServiceNow, Inc. (NOW) grew revenue by 22.4% over the past year. This is strong growth.

Yes, ServiceNow, Inc. (NOW) is profitable, generating $1.73B in net income for fiscal year 2024 (13.0% net margin).

Dividend & Returns

ServiceNow, Inc. (NOW) has a return on equity (ROE) of 16.5%. This is reasonable for most industries.

ServiceNow, Inc. (NOW) generated $3.96B in free cash flow for fiscal year 2024. Positive FCF indicates the company can fund dividends, buybacks, or reinvestment.