TTEC's top-line performance remains under pressure, with revenue contracting 7.2% year-over-year in 2026Q1 while operating margins remain thin at 4.1%.
| Metric | TTM | Dec'25 | Dec'24 | Dec'23 | Dec'22 | Dec'21 | Dec'20 | Dec'19 | Dec'18 | Dec'17 | Dec'16 | Dec'15 | Dec'14 | Dec'13 | Dec'12 | Dec'11 | Dec'10 | Dec'09 | Dec'08 | Dec'07 | Dec'06 | Dec'05 | Dec'04 | Dec'03 | Dec'02 | Dec'01 | Dec'00 | Dec'99 | Dec'98 | Dec'97 | Dec'96 |
|---|
| Sales/Revenue | 2.1B | 2.14B | 2.21B | 2.46B | 2.44B | 2.27B | 1.95B | 1.64B | 1.51B | 1.48B | 1.28B | 1.29B | 1.24B | 1.19B | 1.16B | 1.18B | 1.09B | 1.17B | 1.4B | 1.37B | 1.21B | 1.09B | 1.05B | 992.34M | 1.02B | 916.14M | 885.35M | 509.3M | 369M | 263.5M | 165.5M |
| Revenue Growth % | -3.11% | -3.2% | -10.36% | 0.78% | 7.51% | 16.61% | 18.59% | 8.91% | 2.15% | 15.85% | -0.89% | 3.62% | 4.08% | 2.59% | -1.39% | 7.72% | -6.25% | -16.59% | 2.23% | 13.07% | 11.47% | 3.23% | 6.08% | -2.47% | 11.06% | 3.48% | 73.84% | 38.02% | 40.04% | 59.21% | - |
| Cost of Goods Sold | 1.69B | 1.67B | 1.74B | 1.93B | 1.86B | 1.7B | 1.45B | 1.24B | 1.16B | 1.11B | 941.59M | 928.25M | 886.49M | 846.63M | 834.8M | 848.36M | 789.7M | 820.52M | 1.02B | 1B | 885.6M | 813.27M | 774.52M | 702.61M | 712.59M | 587.42M | 512.83M | 310M | 221.9M | 157.2M | 92.4M |
| COGS % of Revenue | - | 78.18% | 78.63% | 78.48% | 75.97% | 74.97% | 74.53% | 75.61% | 76.73% | 75.14% | 73.84% | 72.14% | 71.39% | 70.96% | 71.78% | 71.93% | 72.12% | 70.25% | 73.17% | 73.12% | 73.11% | 74.84% | 73.58% | 70.8% | 70.04% | 64.12% | 57.92% | 60.87% | 60.14% | 59.66% | 55.83% |
| Gross Profit | 409.88M | 466.21M | 471.72M | 529.94M | 587.19M | 568.95M | 496.53M | 400.82M | 351.24M | 367.3M | 333.67M | 358.51M | 355.29M | 346.53M | 328.18M | 331.03M | 305.21M | 347.4M | 375.7M | 368.17M | 325.69M | 273.4M | 278.17M | 289.73M | 304.85M | 328.72M | 372.52M | 199.3M | 147.1M | 106.3M | 73.1M |
| Gross Margin % | 19.54% | 21.82% | 21.37% | 21.52% | 24.03% | 25.03% | 25.47% | 24.39% | 23.27% | 24.86% | 26.16% | 27.86% | 28.61% | 29.04% | 28.22% | 28.07% | 27.88% | 29.75% | 26.83% | 26.88% | 26.89% | 25.16% | 26.42% | 29.2% | 29.96% | 35.88% | 42.08% | 39.13% | 39.86% | 40.34% | 44.17% |
| Gross Profit Growth % | - | -1.17% | -10.99% | -9.75% | 3.21% | 14.59% | 23.88% | 14.11% | -4.37% | 10.08% | -6.93% | 0.91% | 2.53% | 5.59% | -0.86% | 8.46% | -12.14% | -7.53% | 2.04% | 13.04% | 19.13% | -1.71% | -3.99% | -4.96% | -7.26% | -11.76% | 86.92% | 35.49% | 38.38% | 45.42% | - |
| Operating Expenses | 321.01M | 370.09M | 645.24M | 411.92M | 418.65M | 351.76M | 291.84M | 271.63M | 251.61M | 246.82M | 244.47M | 258.41M | 255.09M | 239.49M | 223.8M | 233.69M | 216.03M | 237.03M | 258.66M | 279.27M | 251.22M | 240.53M | 217.25M | 275.8M | 290.71M | 279.05M | 282.52M | 157.7M | 115.4M | 75.2M | 49.9M |
| OpEx % of Revenue | - | 17.32% | 29.23% | 16.73% | 17.13% | 15.48% | 14.97% | 16.53% | 16.67% | 16.71% | 19.17% | 20.08% | 20.54% | 20.07% | 19.24% | 19.81% | 19.73% | 20.3% | 18.47% | 20.39% | 20.74% | 22.13% | 20.64% | 27.79% | 28.57% | 30.46% | 31.91% | 30.96% | 31.27% | 28.54% | 30.15% |
| Selling, General & Admin | 276.83M | 280.33M | 293.04M | 290.87M | 287.43M | 239.99M | 203.9M | 202.54M | 182.43M | 182.31M | 175.8M | 194.61M | 198.55M | 193.42M | 182.63M | 188.8M | 165.81M | 180.04M | 199.5M | 207.53M | 199.23M | 182.26M | 165.63M | 210.25M | 198.96M | 204M | 234.52M | 127.8M | 96.1M | 64.6M | 42.8M |
| SG&A % of Revenue | - | 13.12% | 13.27% | 11.81% | 11.76% | 10.56% | 10.46% | 12.32% | 12.09% | 12.34% | 13.79% | 15.12% | 15.99% | 16.21% | 15.7% | 16.01% | 15.14% | 15.42% | 14.25% | 15.15% | 16.45% | 16.77% | 15.73% | 21.19% | 19.55% | 22.27% | 26.49% | 25.09% | 26.04% | 24.52% | 25.86% |
| Research & Development | 0 | 0 | 0 | 100K | 6M | 0 | 0 | 0 | 300K | 11.1M | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| R&D % of Revenue | - | - | - | 0% | 0.25% | - | - | - | 0.02% | 0.75% | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| Other Operating Expenses | 2M | 89.76M | 352.2M | 120.95M | 125.21M | 111.77M | 87.94M | 69.09M | -35.82M | -11.6M | -2.45M | -4.29M | 3.98M | -722K | -965K | 44.89M | 50.22M | 56.99M | 59.17M | 71.74M | 51.99M | 58.27M | 51.62M | 65.55M | 91.75M | 75.04M | 48M | 29.9M | 19.3M | 10.6M | 7.1M |
| Operating Income | 88.87M | 96.12M | -173.52M | 118.02M | 168.54M | 217.19M | 204.69M | 123.71M | 92.05M | 100.49M | 52.75M | 90.18M | 96.47M | 101.4M | 78.55M | 93.45M | 73.75M | 100.71M | 108.96M | 81.79M | 72.84M | 30.2M | 48.47M | 10.26M | 5.89M | 31.16M | 90M | 41.6M | 31.7M | 31.1M | 23.2M |
| Operating Margin % | 4.24% | 4.5% | -7.86% | 4.79% | 6.9% | 9.55% | 10.5% | 7.53% | 6.1% | 6.8% | 4.14% | 7.01% | 7.77% | 8.5% | 6.75% | 7.92% | 6.74% | 8.62% | 7.78% | 5.97% | 6.01% | 2.78% | 4.6% | 1.03% | 0.58% | 3.4% | 10.17% | 8.17% | 8.59% | 11.8% | 14.02% |
| Operating Income Growth % | - | 155.39% | -247.02% | -29.98% | -22.4% | 6.11% | 65.46% | 34.39% | -8.39% | 90.49% | -41.5% | -6.53% | -4.86% | 29.1% | -15.95% | 26.73% | -26.77% | -7.57% | 33.22% | 12.28% | 141.24% | -37.7% | 372.49% | 74.01% | -81.08% | -65.38% | 116.34% | 31.23% | 1.93% | 34.05% | - |
| EBITDA | 177.24M | 185.88M | -75.56M | 219.29M | 280.33M | 313.9M | 283.55M | 192.79M | 164.25M | 166.67M | 121.43M | 153.99M | 153.01M | 147.46M | 119.71M | 138.34M | 123.96M | 157.7M | 168.12M | 140.28M | 127.67M | 87.65M | 112.48M | 73.05M | 63.62M | 91.47M | 138M | 71.5M | 51M | 41.7M | 30.3M |
| EBITDA Margin % | 8.45% | 8.7% | -3.42% | 8.9% | 11.47% | 13.81% | 14.55% | 11.73% | 10.88% | 11.28% | 9.52% | 11.97% | 12.32% | 12.36% | 10.29% | 11.73% | 11.32% | 13.5% | 12.01% | 10.24% | 10.54% | 8.07% | 10.68% | 7.36% | 6.25% | 9.98% | 15.59% | 14.04% | 13.82% | 15.83% | 18.31% |
| EBITDA Growth % | 340.8% | 345.99% | -134.46% | -21.77% | -10.69% | 10.7% | 47.08% | 17.38% | -1.46% | 37.26% | -21.15% | 0.64% | 3.76% | 23.18% | -13.47% | 11.6% | -21.39% | -6.2% | 19.84% | 9.88% | 45.66% | -22.08% | 53.98% | 14.82% | -30.45% | -33.72% | 93.01% | 40.2% | 22.3% | 37.62% | - |
| D&A (Non-Cash Add-back) | 88.37M | 89.76M | 97.95M | 101.27M | 111.79M | 96.71M | 78.86M | 69.09M | 72.19M | 66.19M | 68.67M | 63.81M | 56.54M | 46.06M | 41.17M | 44.89M | 50.22M | 56.99M | 59.17M | 58.5M | 54.82M | 57.45M | 64.01M | 62.79M | 57.73M | 60.31M | 48M | 29.9M | 19.3M | 10.6M | 7.1M |
| EBIT | -112.23M | -98.53M | -152.2M | 119.05M | 189.41M | 220.27M | 187.76M | 129.19M | 84.91M | 102.51M | 58.24M | 93.43M | 107.41M | 99.58M | 80.56M | 96.67M | 85.13M | 106.2M | 111.34M | 88.9M | 75.39M | 35.73M | 60.92M | 21.03M | 11.46M | 49.67M | 90M | 50.2M | 30.38M | 33.2M | 23.7M |
| Net Interest Income | -63.65M | -62.34M | -81.58M | -73.17M | -34.26M | -11.62M | -15.83M | -17.2M | -24.2M | -10.89M | -6.71M | -6.45M | -5.18M | -4.95M | -3.72M | -2.05M | -1.03M | -524K | -1.92M | -4.28M | -3.73M | -720K | -4.5M | -9.1M | -5.12M | -4M | 371K | 0 | -1.2M | 0 | -1.1M |
| Interest Income | 5.24M | 9.37M | 2.73M | 5.15M | 1.81M | 761K | 1.66M | 1.91M | 4.48M | 2.84M | 1.23M | 1.09M | 1.77M | 2.56M | 2.98M | 3.06M | 2.13M | 2.63M | 4.82M | 2.36M | 2.21M | 2.79M | 4.04M | 0 | 0 | 0 | 5.44M | 0 | 0 | 0 | 0 |
| Interest Expense | 68.89M | 71.71M | 84.31M | 78.32M | 36.07M | 12.38M | 17.49M | 19.11M | 28.67M | 13.73M | 7.94M | 7.54M | 6.95M | 7.51M | 6.7M | 5.12M | 3.16M | 3.16M | 6.74M | 6.64M | 5.94M | 3.51M | 8.54M | 9.1M | 5.12M | 4M | 5.07M | 0 | 1.2M | 0 | 1.1M |
| Other Income/Expense | -269.05M | -266.36M | -63M | -77.3M | -24.09M | -9.31M | -34.42M | -13.3M | -35.82M | -11.6M | -2.45M | -4.29M | 3.98M | -9.33M | -4.68M | -1.9M | 8.22M | 2.33M | -4.35M | -6.44M | -4.44M | -1.26M | -14.26M | -12M | -14.06M | -32.91M | 30.75M | 16.16M | -1.25M | 4.3M | 500K |
| Pretax Income | -180.18M | -170.24M | -236.52M | 40.72M | 144.45M | 207.88M | 170.27M | 110.41M | 56.24M | 88.89M | 50.3M | 85.89M | 100.46M | 92.07M | 73.86M | 91.55M | 81.97M | 103.04M | 104.6M | 75.35M | 68.39M | 32.22M | 34.2M | -2.77M | -4.37M | -1.75M | 120.74M | 48.4M | 31.9M | 33.6M | 23.4M |
| Pretax Margin % | -8.59% | -7.97% | -10.71% | 1.65% | 5.91% | 9.15% | 8.74% | 6.72% | 3.73% | 6.02% | 3.94% | 6.67% | 8.09% | 7.72% | 6.35% | 7.76% | 7.49% | 8.82% | 7.47% | 5.5% | 5.65% | 2.96% | 3.25% | -0.28% | -0.43% | -0.19% | 13.64% | 9.5% | 8.64% | 12.75% | 14.14% |
| Income Tax | 13.32M | 14.84M | 74.1M | 22.46M | 27.11M | 49.7M | 40.94M | 25.68M | 16.48M | 78.08M | 12.86M | 20M | 23.04M | 20.6M | -61K | 13.28M | 28.43M | 27.48M | 27.27M | 19.56M | 14.68M | 2.52M | 9.46M | 37.22M | 1.61M | 174K | 46.94M | 19.3M | 12.7M | 13.3M | 9.6M |
| Effective Tax Rate % | -7.39% | -8.71% | -31.33% | 55.15% | 18.77% | 23.91% | 24.04% | 23.26% | 29.31% | 87.84% | 25.57% | 23.29% | 22.94% | 22.37% | -0.08% | 14.5% | 34.69% | 26.67% | 26.07% | 25.96% | 21.46% | 7.81% | 27.67% | -1342.64% | -36.77% | -9.94% | 38.87% | 39.88% | 39.81% | 39.58% | 41.03% |
| Net Income | -201.46M | -192.47M | -320.96M | 8.43M | 103.24M | 140.97M | 118.65M | 77.16M | 35.82M | 7.26M | 33.68M | 61.67M | 72.29M | 67.39M | 70.02M | 74.17M | 49.87M | 71.75M | 73.75M | 53.1M | 51.84M | 28.16M | 24M | -41.21M | -16.75M | -1.93M | 73.81M | 29.1M | 19.2M | 20.3M | 13.8M |
| Net Margin % | -9.6% | -9.01% | -14.54% | 0.34% | 4.22% | 6.2% | 6.09% | 4.69% | 2.37% | 0.49% | 2.64% | 4.79% | 5.82% | 5.65% | 6.02% | 6.29% | 4.56% | 6.14% | 5.27% | 3.88% | 4.28% | 2.59% | 2.28% | -4.15% | -1.65% | -0.21% | 8.34% | 5.71% | 5.2% | 7.7% | 8.34% |
| Net Income Growth % | 36.5% | 40.04% | -3908.32% | -91.84% | -26.76% | 18.81% | 53.76% | 115.44% | 393.62% | -78.45% | -45.39% | -14.7% | 7.28% | -3.75% | -5.61% | 48.72% | -30.49% | -2.7% | 38.88% | 2.43% | 84.11% | 17.31% | 158.25% | -145.93% | -770.39% | -102.61% | 153.63% | 51.56% | -5.42% | 47.1% | - |
| Net Income (Continuing) | -193.5M | -185.07M | -310.62M | 18.26M | 117.33M | 158.19M | 129.33M | 84.73M | 39.76M | 10.81M | 37.44M | 65.89M | 77.42M | 71.47M | 73.92M | 78.28M | 53.54M | 75.57M | 77.33M | 53.1M | 50.98M | 29.7M | 24M | -30.5M | -8.34M | -1.93M | 73.81M | 36.78M | 17.1M | 21.3M | 13.9M |
| Discontinued Operations | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Minority Interest | 18.24M | 17.84M | 17.86M | 16.91M | 73.84M | 72.13M | 66.04M | 13.19M | 7.68M | 6.98M | 6.98M | 7.2M | 7.98M | 8.08M | 14.04M | 11.26M | 11.09M | 5.48M | 5.01M | 3.56M | 5.88M | 6.54M | 7.87M | 9.35M | 13.58M | 14.32M | 12.81M | 0 | 0 | 0 | 0 |
| EPS (Diluted) | -4.15 | -3.99 | -6.74 | 0.18 | 2.18 | 2.97 | 2.52 | 1.65 | 0.77 | 0.16 | 0.71 | 1.26 | 1.44 | 1.29 | 1.26 | 1.28 | 0.81 | 1.12 | 1.06 | 0.73 | 0.73 | 0.36 | 0.32 | -0.56 | -0.22 | -0.03 | 0.85 | 0.49 | 0.24 | 0.35 | 0.24 |
| EPS Growth % | 37.23% | 40.8% | -3844.44% | -91.74% | -26.6% | 17.86% | 52.73% | 114.29% | 381.25% | -77.46% | -43.65% | -12.5% | 11.63% | 2.38% | -1.56% | 58.02% | -27.68% | 5.66% | 45.21% | 0% | 102.78% | 12.5% | 157.14% | -154.55% | -766.14% | -102.99% | 73.47% | 104.17% | -31.43% | 45.83% | - |
| EPS (Basic) | - | -3.99 | -6.74 | 0.18 | 2.19 | 3.01 | 2.54 | 1.66 | 0.78 | 0.16 | 0.71 | 1.27 | 1.47 | 1.31 | 1.28 | 1.31 | 0.83 | 1.14 | 1.08 | 0.76 | 0.74 | 0.36 | 0.32 | -0.56 | -0.22 | -0.03 | 0.91 | 0.51 | 0.26 | 0.37 | 0.25 |
| Diluted Shares Outstanding | 48.58M | 48.21M | 47.61M | 47.42M | 47.34M | 47.39M | 46.99M | 46.76M | 46.38M | 46.38M | 47.74M | 49.01M | 50.1M | 52.24M | 55.54M | 57.96M | 61.79M | 64.24M | 69.58M | 72.64M | 69.87M | 73.13M | 76.11M | 74.21M | 76.38M | 75.8M | 79.11M | 74.46M | 65.55M | 60.86M | 57.92M |
| Basic Shares Outstanding | 48.58M | 48.21M | 47.61M | 47.34M | 47.12M | 46.89M | 46.65M | 46.37M | 46.06M | 45.83M | 47.42M | 48.37M | 49.3M | 51.34M | 54.74M | 56.67M | 60.36M | 62.89M | 68.21M | 70.23M | 69.18M | 72.12M | 74.75M | 74.21M | 76.38M | 75.8M | 74.17M | 70.56M | 59.57M | 57.57M | 55.6M |
| Dividend Payout Ratio | - | - | - | 584.15% | 46.56% | 29.95% | 113.41% | 37.24% | 70.77% | 296.73% | 54.23% | 28.25% | - | - | - | 4.78% | 8.3% | 5.14% | 2.91% | - | - | 11.91% | 15% | - | - | - | 1.59% | - | - | 3.45% | 1.45% |
Persistent Revenue Contraction
According to the provided quarterly financial data, TTEC has experienced a consistent decline in top-line performance, with revenue falling from $626.2M in 2023Q4 to $496.1M in 2026Q1, representing a sustained period of negative year-over-year growth that highlights significant challenges in maintaining client volume and service demand.
The persistent revenue decay suggests that TTEC is struggling to offset the loss of legacy contracts with new digital transformation wins. Investors should monitor whether this contraction reflects a strategic pivot away from low-margin business or a broader loss of competitive relevance in the CX market.
As reported in the income statement, TTEC's gross margin has fluctuated between 17.5% and 22.2% over the last ten quarters, indicating that the company faces significant difficulty in maintaining pricing power amidst rising labor costs and the ongoing shift toward lower-margin service delivery models.
The inability to consistently expand gross margins suggests that the company's cost structure remains overly sensitive to labor inflation. This volatility implies that TTEC lacks the necessary pricing power to pass through increased operational expenses to its client base effectively.
Based on the historical income statements, TTEC's net income has been frequently negative, including a substantial $172.5M loss in 2025Q4, which suggests that reported earnings are heavily impacted by non-operating items, impairments, or restructuring charges that obscure the underlying operational profitability of the business.
The recurring gap between operating income and net income warrants further investigation into the nature of these non-operating charges. It appears that the company's bottom line is consistently burdened by factors outside of core service delivery, which complicates the assessment of true shareholder value creation.
Data from the last ten quarters indicates that TTEC's operating income has failed to scale meaningfully with revenue, as evidenced by the 2026Q1 operating margin of 4.1%, which suggests that the company's fixed cost base is not sufficiently flexible to adapt to declining top-line performance.
The lack of operating leverage implies that TTEC is unable to achieve the necessary efficiencies to protect profitability during periods of revenue decline. This rigidity in the cost structure may indicate that the company is carrying excess overhead that it cannot easily shed in the current environment.
While management may emphasize the potential for AI-driven digital transformation, the financial data shows a consistent pattern of net losses and revenue shrinkage, suggesting that the market's skepticism regarding the company's ability to successfully transition its business model may be grounded in current performance realities.
Short-sellers would likely focus on the persistent negative net margins and the high debt-to-equity profile as indicators of a business model under extreme stress. The failure to demonstrate a clear path to sustainable profitability suggests that the transition to a digital-first integrator remains an unproven hypothesis.
Quick answers to the most common questions about buying TTEC stock.
For fiscal year 2025, TTEC Holdings, Inc. (TTEC) reported total revenue of $2.14B. This represents a 1191.2% increase compared to $165.5M in 1996.
TTEC Holdings, Inc. (TTEC) reported a net loss of $192.5M for the fiscal year ending 2025.
TTEC Holdings, Inc. (TTEC) reported an operating income of $96.1M, resulting in an operating profit margin of 4.5%. This margin reflects the operational efficiency of the business before interest and taxes.
TTEC Holdings, Inc. (TTEC) generated $466.2M in gross profit for the year, representing a gross profit margin of 21.8%. This demonstrates the company's core pricing power and production efficiency.