Revenue growth remains volatile and lacks consistent momentum, oscillating between -9.8% and 7.8% over the last ten quarters despite maintaining a stable average gross margin of approximately 70%.
| Metric | TTM | Jun'25 | Jun'24 | Jun'23 | Jun'22 | Jun'21 | Jun'20 | Jun'19 | Jun'18 | Jun'17 | Jun'16 | Jun'15 | Jun'14 | Jun'13 | Jun'12 | Jun'11 | Jun'10 | Jun'09 | Jun'08 | Jun'07 | Jun'06 | Jun'05 | Jun'04 | Jun'03 | Jun'02 | Jun'01 | Jun'00 | Jun'99 |
|---|
| Sales/Revenue | 92.22M | 88.43M | 92.8M | 98.01M | 91.95M | 78.29M | 72.73M | 67.23M | 61.31M | 58.22M | 69.38M | 75.91M | 70.26M | 58.89M | 43.36M | 44.06M | 29.88M | 33.22M | 30.11M | 22.47M | 22.56M | 20.43M | 19.6M | 22.08M | 30.43M | 53.44M | 13.36M | 1M |
| Revenue Growth % | 5.2% | -4.71% | -5.31% | 6.59% | 17.45% | 7.64% | 8.18% | 9.66% | 5.31% | -16.09% | -8.61% | 8.04% | 19.31% | 35.8% | -1.59% | 47.49% | -10.06% | 10.34% | 33.97% | -0.4% | 10.46% | 4.21% | -11.23% | -27.42% | -43.06% | 299.92% | 1236.2% | - |
| Cost of Goods Sold | 24.63M | 26.42M | 27.59M | 27.32M | 24.54M | 19.27M | 21.08M | 21.84M | 22.34M | 21.2M | 23.69M | 29.14M | 23.46M | 18.01M | 13.44M | 10.92M | 9.71M | 10.75M | 11.64M | 9.23M | 7.22M | 6.62M | 8.11M | 11.34M | 18.31M | 30.85M | 12.66M | 1.5M |
| COGS % of Revenue | - | 29.88% | 29.73% | 27.87% | 26.68% | 24.61% | 28.99% | 32.49% | 36.43% | 36.41% | 34.15% | 38.39% | 33.39% | 30.58% | 30.98% | 24.77% | 32.49% | 32.35% | 38.65% | 41.08% | 31.98% | 32.41% | 41.36% | 51.34% | 60.17% | 57.73% | 94.77% | 150% |
| Gross Profit | 67.59M | 62.01M | 65.21M | 70.7M | 67.41M | 59.02M | 51.65M | 45.39M | 38.97M | 37.02M | 45.69M | 46.77M | 46.8M | 40.88M | 29.93M | 33.15M | 20.17M | 22.47M | 18.47M | 13.24M | 15.35M | 13.81M | 11.49M | 10.75M | 12.12M | 22.59M | 699K | -500K |
| Gross Margin % | 73.29% | 70.12% | 70.27% | 72.13% | 73.32% | 75.39% | 71.01% | 67.51% | 63.57% | 63.59% | 65.85% | 61.61% | 66.61% | 69.42% | 69.02% | 75.23% | 67.51% | 67.65% | 61.35% | 58.92% | 68.02% | 67.59% | 58.64% | 48.66% | 39.83% | 42.27% | 5.23% | -50% |
| Gross Profit Growth % | - | -4.91% | -7.76% | 4.87% | 14.22% | 14.27% | 13.78% | 16.47% | 5.28% | -18.98% | -2.32% | -0.06% | 14.47% | 36.6% | -9.72% | 64.36% | -10.25% | 21.67% | 39.49% | -13.72% | 11.16% | 20.11% | 6.96% | -11.33% | -46.34% | 3131.33% | 239.8% | - |
| Operating Expenses | 57.45M | 57.58M | 59.24M | 69.31M | 69.55M | 51.68M | 44.24M | 39.87M | 39.96M | 40.74M | 51.56M | 58.06M | 50.86M | 39.64M | 33.06M | 23.46M | 18.95M | 19.22M | 21.09M | 19.71M | 15.25M | 14.52M | 15.88M | 21.75M | 118.29M | 126.37M | 70.34M | 10.8M |
| OpEx % of Revenue | - | 65.11% | 63.83% | 70.71% | 75.64% | 66.01% | 60.83% | 59.3% | 65.18% | 69.98% | 74.32% | 76.48% | 72.38% | 67.31% | 76.23% | 53.23% | 63.42% | 57.85% | 70.03% | 87.71% | 67.6% | 71.06% | 80.99% | 98.47% | 388.73% | 236.48% | 526.45% | 1080% |
| Selling, General & Admin | 28.62M | 27.97M | 32.61M | 42.01M | 45.16M | 33.75M | 27.6M | 25.5M | 25.25M | 26.99M | 35.5M | 42.02M | 40.9M | 31.22M | 26.92M | 17.91M | 13.44M | 13.74M | 15.99M | 15.74M | 12.21M | 12.15M | 11.73M | 14.41M | 34.09M | 63.38M | 35.1M | 5.4M |
| SG&A % of Revenue | - | 31.63% | 35.14% | 42.86% | 49.12% | 43.11% | 37.95% | 37.93% | 41.18% | 46.36% | 51.17% | 55.35% | 58.2% | 53.02% | 62.09% | 40.64% | 44.97% | 41.35% | 53.1% | 70.03% | 54.1% | 59.48% | 59.84% | 65.27% | 112.02% | 118.61% | 262.72% | 540% |
| Research & Development | 29.12M | 29.6M | 26.63M | 27.3M | 24.39M | 17.93M | 16.64M | 14.37M | 14.71M | 13.75M | 16.06M | 16.04M | 9.96M | 8.42M | 6.13M | 5.55M | 5.51M | 5.48M | 5.1M | 3.97M | 3.05M | 2.37M | 2.94M | 5.87M | 11.39M | 22.88M | 11.75M | 2.1M |
| R&D % of Revenue | - | 33.48% | 28.69% | 27.85% | 26.52% | 22.91% | 22.88% | 21.37% | 24% | 23.62% | 23.15% | 21.13% | 14.18% | 14.3% | 14.14% | 12.6% | 18.44% | 16.5% | 16.93% | 17.68% | 13.5% | 11.59% | 15.01% | 26.58% | 37.45% | 42.81% | 87.95% | 210% |
| Other Operating Expenses | -281K | 0 | 0 | 0 | 0 | 0 | 0 | -202K | -206K | -32K | 0 | 11K | -415K | 303K | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1.2M | 1.46M | 72.8M | 40.11M | 23.49M | 3.3M |
| Operating Income | 10.13M | 4.43M | 5.97M | 1.39M | -2.14M | 7.34M | 7.41M | 5.52M | -988K | -3.73M | -5.87M | -11.29M | -4.06M | 1.24M | -3.13M | 9.69M | 1.22M | 3.26M | -2.61M | -6.47M | 95K | 212K | -4.4M | -11.62M | -115.13M | -105.22M | -69.64M | -11.3M |
| Operating Margin % | 10.99% | 5.01% | 6.43% | 1.42% | -2.33% | 9.37% | 10.18% | 8.21% | -1.61% | -6.4% | -8.47% | -14.87% | -5.78% | 2.11% | -7.21% | 21.99% | 4.09% | 9.8% | -8.68% | -28.78% | 0.42% | 1.04% | -22.47% | -52.62% | -378.36% | -196.91% | -521.22% | -1130% |
| Operating Income Growth % | - | -25.76% | 329.88% | 164.97% | -129.13% | -0.9% | 34.12% | 658.91% | 73.48% | 36.57% | 47.96% | -178.05% | -426.55% | 139.74% | -132.27% | 693.13% | -62.47% | 224.56% | 59.59% | -6908.42% | -55.19% | 104.81% | 62.1% | 89.91% | -9.41% | -51.09% | -516.33% | - |
| EBITDA | 12.19M | 4.77M | 7.46M | 3.02M | -614K | 9.43M | 9.52M | 6.32M | 1.65M | -526K | -1.03M | -6.27M | -1.95M | 2.5M | -2.28M | 10.29M | 1.85M | 3.94M | -1.86M | -5.82M | 508K | 538K | -2.14M | -5.39M | -70.81M | -57.62M | -46.16M | -8M |
| EBITDA Margin % | 13.22% | 5.4% | 8.03% | 3.08% | -0.67% | 12.04% | 13.09% | 9.4% | 2.69% | -0.9% | -1.49% | -8.26% | -2.78% | 4.24% | -5.26% | 23.35% | 6.2% | 11.88% | -6.18% | -25.91% | 2.25% | 2.63% | -10.92% | -24.41% | -232.7% | -107.83% | -345.43% | -800% |
| EBITDA Growth % | 243.82% | -35.98% | 146.81% | 592.02% | -106.51% | -0.95% | 50.55% | 283.15% | 413.69% | 49.18% | 83.5% | -221.53% | -178.13% | 209.42% | -122.18% | 455.32% | -53.03% | 311.87% | 68.02% | -1246.26% | -5.58% | 125.14% | 60.3% | 92.39% | -22.89% | -24.83% | -476.96% | - |
| D&A (Non-Cash Add-back) | 2.06M | 340K | 1.49M | 1.63M | 1.52M | 2.09M | 2.11M | 800K | 2.64M | 3.2M | 4.84M | 5.01M | 2.11M | 1.25M | 846K | 598K | 631K | 689K | 752K | 645K | 413K | 326K | 2.26M | 6.23M | 44.32M | 47.6M | 23.49M | 3.3M |
| EBIT | 11.69M | 5.64M | 5.97M | 1.39M | -2.14M | 7.34M | 7.41M | 5.52M | -988K | -3.73M | -5.87M | -11.29M | -4.06M | 1.24M | -2.03M | 9.55M | 1.16M | 3.49M | -2.61M | -6.47M | 95K | -710K | -4.38M | -11M | -106.17M | -103.78M | -69.64M | -11.3M |
| Net Interest Income | 2.13M | 2.47M | 3.8M | 2.4M | 94K | 13K | 395K | -319K | -983K | -1.73M | -1.96M | -834K | -181K | -483K | -722K | -1.23M | -1.12M | -1.44M | 0 | 0 | 0 | 0 | 0 | 8K | 0 | 0 | 0 | 0 |
| Interest Income | 2.13M | 2.47M | 3.8M | 2.4M | 94K | 13K | 395K | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 76K | 0 | 0 | 0 | 0 |
| Interest Expense | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 319K | 983K | 1.73M | 1.96M | 834K | 181K | 483K | 722K | 1.23M | 1.12M | 1.44M | 0 | 0 | 0 | 0 | 0 | 68K | 0 | 0 | 0 | 0 |
| Other Income/Expense | 2.34M | 1.2M | 3.75M | 1.97M | 932K | -546K | 580K | -521K | -1.19M | -1.76M | -1.23M | -823K | -596K | -180K | -1.4M | -985K | -1.19M | -1.21M | -1.33M | -1.09M | -1.01M | -1.05M | -490K | 144K | -690K | -1.44M | -71K | 0 |
| Pretax Income | 12.47M | 5.64M | 9.72M | 3.36M | -1.21M | 6.79M | 7.99M | 5M | -2.18M | -5.49M | -7.1M | -12.11M | -4.66M | 1.06M | -4.53M | 8.71M | 32K | 2.05M | -3.94M | -7.56M | -913K | -842K | -4.89M | -11.48M | -115.82M | -106.67M | -69.72M | 0 |
| Pretax Margin % | 13.52% | 6.37% | 10.47% | 3.42% | -1.31% | 8.68% | 10.98% | 7.44% | -3.55% | -9.43% | -10.24% | -15.95% | -6.63% | 1.81% | -10.44% | 19.76% | 0.11% | 6.17% | -13.09% | -33.65% | -4.05% | -4.12% | -24.97% | -51.97% | -380.62% | -199.61% | -521.75% | - |
| Income Tax | -25.96M | -26.62M | 1.94M | 1.25M | 1.24M | -166K | 778K | 833K | -186K | 533K | -863K | 320K | 591K | 379K | 390K | 196K | 159K | -129K | 206K | 136K | 146K | 0 | 0 | 0 | 0 | -1.13M | -1.21M | 0 |
| Effective Tax Rate % | -208.19% | -472.18% | 19.94% | 37.16% | -102.4% | -2.44% | 9.74% | 16.66% | 8.54% | -9.71% | 12.15% | -2.64% | -12.7% | 35.65% | -8.61% | 2.25% | 496.88% | -6.29% | -5.23% | -1.8% | -15.99% | 0% | 0% | 0% | 0% | 1.06% | 1.74% | - |
| Net Income | 38.44M | 32.25M | 7.78M | 2.11M | -2.44M | 6.96M | 7.21M | 4.17M | -1.99M | -6.02M | -6.24M | -12.43M | -5.25M | 684K | -4.92M | 8.51M | -127K | 2.18M | -4.15M | -7.7M | -1.06M | -842K | -4.89M | -11.48M | -115.82M | -102.65M | -68.43M | -11.3M |
| Net Margin % | 41.68% | 36.47% | 8.38% | 2.15% | -2.65% | 8.89% | 9.91% | 6.2% | -3.25% | -10.34% | -8.99% | -16.37% | -7.47% | 1.16% | -11.34% | 19.31% | -0.43% | 6.56% | -13.77% | -34.26% | -4.69% | -4.12% | -24.97% | -51.97% | -380.62% | -192.1% | -512.13% | -1130% |
| Net Income Growth % | 1227.7% | 314.58% | 268.9% | 186.4% | -135.08% | -3.45% | 72.94% | 309.34% | 66.93% | 3.53% | 49.79% | -136.92% | -866.96% | 113.91% | -157.77% | 6801.57% | -105.83% | 152.57% | 46.14% | -627.01% | -25.77% | 82.8% | 57.35% | 90.09% | -12.83% | -50.01% | -505.58% | - |
| Net Income (Continuing) | 38.44M | 32.25M | 7.78M | 2.11M | -2.44M | 6.96M | 7.21M | 4.17M | -1.99M | -6.02M | -6.24M | -12.43M | -5.25M | 684K | -4.92M | 8.37M | -127K | 2.18M | -4.15M | -7.7M | -1.06M | -842K | -4.89M | -11.48M | -115.82M | -102.65M | -68.43M | -11.3M |
| Discontinued Operations | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Minority Interest | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| EPS (Diluted) | 1.38 | 1.13 | 0.25 | 0.06 | -0.08 | 0.21 | 0.23 | 0.14 | -0.07 | -0.22 | -0.23 | -0.47 | -0.21 | 0.03 | -0.20 | 0.35 | -0.01 | 0.11 | -0.27 | -0.50 | -0.07 | -0.06 | -3.33 | -5.01 | -45.80 | -36.20 | -29.19 | -21.34 |
| EPS Growth % | 1341.74% | 352% | 288.8% | 183.07% | -136.86% | -8.7% | 64.29% | 292.31% | 66.91% | 4.35% | 51.06% | -123.81% | -901.53% | 113.1% | -157.14% | - | -105.18% | 140.74% | 46% | -622.54% | -25.82% | 98.35% | 33.53% | 89.06% | -26.52% | -24.02% | -36.79% | - |
| EPS (Basic) | - | 1.15 | 0.25 | 0.07 | -0.08 | 0.22 | 0.24 | 0.15 | -0.07 | -0.22 | -0.23 | -0.47 | -0.21 | 0.03 | -0.20 | 0.37 | -0.01 | 0.11 | -0.27 | -0.50 | -0.07 | -0.06 | -3.33 | -5.01 | -45.80 | -36.20 | -29.19 | -21.34 |
| Diluted Shares Outstanding | 27.95M | 28.65M | 31.47M | 32.8M | 31.55M | 32.6M | 31.96M | 30.36M | 27.33M | 27.11M | 27.06M | 26.61M | 25.35M | 26.09M | 24.33M | 24.29M | 22.18M | 20.61M | 15.33M | 15.32M | 15.31M | 15.3M | 3.69M | 3.66M | 3.62M | 3.52M | 2.34M | 529.5K |
| Basic Shares Outstanding | 27.19M | 28.16M | 30.84M | 31.96M | 31.55M | 31.01M | 30.62M | 28.58M | 27.33M | 27.11M | 27.06M | 26.45M | 24.98M | 24.78M | 24.33M | 22.71M | 22.18M | 20.61M | 15.33M | 15.32M | 15.31M | 15.29M | 3.69M | 3.66M | 3.62M | 3.52M | 2.34M | 529.5K |
| Dividend Payout Ratio | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
Stagnant organic revenue growth
According to the provided quarterly income statements, eGain's top-line performance remains inconsistent, oscillating between -9.8% and 7.8% growth over the last ten quarters, which suggests that the company is struggling to establish a durable, scalable expansion path in its core knowledge management software market.
The volatility in quarterly revenue growth indicates that the company may be experiencing difficulty in offsetting legacy churn with new customer acquisitions. Investors should monitor whether the recent return to positive growth in 2026Q3 represents a sustainable inflection or merely a temporary fluctuation in professional services recognition.
As reported in financial statements, eGain has maintained a relatively stable gross margin profile, averaging approximately 70% over the last ten quarters, which suggests that the company's cloud delivery model remains efficient despite the inclusion of lower-margin professional services required for complex platform integrations.
While the 70% gross margin is respectable for a software firm, it appears to be constrained by the necessity of high-touch implementation services. This structural reality may limit the company's ability to achieve the aggressive margin expansion typically seen in pure-play SaaS models.
Based on the provided financial data, the significant divergence between operating income and net income, most notably in 2025Q4 where net income reached $30.9M, suggests that reported earnings are heavily influenced by non-operational factors rather than core software subscription profitability or operational efficiency.
The massive spike in net income during 2025Q4 warrants deep skepticism regarding the quality of earnings, as it likely reflects one-time tax benefits or interest income rather than sustainable business performance. Analysts should focus on operating income to gauge the true health of the underlying software business.
Analysis of the income statement reveals that R&D and SG&A expenses consistently consume a large portion of gross profit, with R&D spend alone often exceeding $7M per quarter, which indicates a high-cost structure necessary to maintain the company's proprietary inference engine and competitive positioning.
The company's expense discipline appears challenged, as operating margins have struggled to scale meaningfully despite the recurring nature of the revenue base. This suggests that management is forced to reinvest heavily just to maintain the current product relevance against larger, better-capitalized CRM competitors.
Based on the reported figures, the persistent inability to drive consistent top-line growth suggests that eGain's Knowledge Hub may be facing significant competitive pressure from broader AI-integrated platforms, raising concerns that the company's specialized moat is being eroded by more agile, modern enterprise software solutions.
Short-sellers would likely focus on the lack of organic growth and the reliance on non-operating income to bolster the bottom line. If the company cannot successfully pivot its AI branding into tangible, high-margin subscription growth, the current valuation may be vulnerable to a significant downward re-rating.
Quick answers to the most common questions about buying EGAN stock.
For fiscal year 2025, eGain Corporation (EGAN) reported total revenue of $88.4M. This represents a 8743.1% increase compared to $1.0M in 1999.
eGain Corporation (EGAN) is profitable, generating $32.3M in net income for the fiscal year ending 2025 with a net profit margin of 36.5%.
eGain Corporation (EGAN) reported an operating income of $4.4M, resulting in an operating profit margin of 5.0%. This margin reflects the operational efficiency of the business before interest and taxes.
eGain Corporation (EGAN) generated $62.0M in gross profit for the year, representing a gross profit margin of 70.1%. This demonstrates the company's core pricing power and production efficiency.