Revenue growth decelerated to 10.8% in Q2 FY2027 from a high of 13.3% in Q1 FY2027, while operating margin expanded to 20.5% driven by SG&A expenses declining to 40.7% of revenue, indicating strong operational efficiency but a maturing core market.
Salesforce, Inc. (CRM) annual income statement — 24-year revenue, gross profit & net income history
| Metric | TTM | Jan'26 | Jan'25 | Jan'24 | Jan'23 | Jan'22 | Jan'21 | Jan'20 | Jan'19 | Jan'18 | Jan'17 | Jan'16 | Jan'15 | Jan'14 | Jan'13 | Jan'12 | Jan'11 | Jan'10 | Jan'09 | Jan'08 | Jan'07 | Jan'06 | Jan'05 | Jan'04 | Jan'03 |
|---|
| Sales/Revenue | 43.94B | 41.52B | 37.9B | 34.86B | 31.35B | 26.49B | 21.25B | 17.1B | 13.28B | 10.48B | 8.39B | 6.67B | 5.37B | 4.07B | 3.05B | 2.27B | 1.66B | 1.31B | 1.08B | 748.7M | 497.1M | 309.86M | 176.38M | 96.02M | 50.99M |
| Revenue Growth % | 11.23% | 9.58% | 8.72% | 11.18% | 18.35% | 24.66% | 24.3% | 28.73% | 26.74% | 24.88% | 25.87% | 24.07% | 32% | 33.47% | 34.58% | 36.77% | 26.93% | 21.25% | 43.82% | 50.61% | 60.43% | 75.68% | 83.68% | 88.31% | - |
| Cost of Goods Sold | 9.98B | 9.27B | 8.64B | 8.54B | 8.36B | 7.03B | 5.44B | 4.24B | 3.45B | 2.77B | 2.23B | 1.65B | 1.29B | 968.43M | 683.58M | 488.89M | 323.81M | 257.93M | 220.47M | 171.59M | 118.89M | 69.13M | 33.45M | 17.27M | 10.36M |
| COGS % of Revenue | - | 22.32% | 22.81% | 24.5% | 26.66% | 26.52% | 25.59% | 24.77% | 25.98% | 26.46% | 26.62% | 24.82% | 23.99% | 23.79% | 22.41% | 21.57% | 19.54% | 19.76% | 20.48% | 22.92% | 23.92% | 22.31% | 18.97% | 17.99% | 20.32% |
| Gross Profit | 33.96B | 32.26B | 29.25B | 26.32B | 22.99B | 19.47B | 15.81B | 12.86B | 9.83B | 7.77B | 6.2B | 5.01B | 4.08B | 3.1B | 2.37B | 1.78B | 1.33B | 1.05B | 856.3M | 577.11M | 378.21M | 240.73M | 142.92M | 78.75M | 40.63M |
| Gross Margin % | 77.28% | 77.68% | 77.19% | 75.5% | 73.33% | 73.48% | 74.41% | 75.23% | 74.02% | 74.11% | 73.92% | 75.18% | 76.01% | 76.21% | 77.59% | 78.43% | 80.46% | 80.24% | 79.52% | 77.08% | 76.08% | 77.69% | 81.03% | 82.01% | 79.68% |
| Gross Profit Growth % | - | 10.27% | 11.16% | 14.46% | 18.11% | 23.09% | 22.94% | 30.84% | 26.57% | 25.21% | 23.75% | 22.73% | 31.64% | 31.1% | 33.13% | 33.32% | 27.27% | 22.35% | 48.38% | 52.59% | 57.11% | 68.44% | 81.49% | 93.83% | - |
| Operating Expenses | 24.56B | 23.34B | 22.05B | 21.3B | 21.96B | 18.92B | 15.36B | 12.57B | 9.3B | 7.31B | 5.99B | 4.9B | 4.23B | 3.39B | 2.48B | 1.81B | 1.24B | 932.39M | 792.56M | 556.8M | 381.81M | 220.63M | 136.4M | 75.03M | 51.13M |
| OpEx % of Revenue | - | 56.2% | 58.18% | 61.12% | 70.05% | 71.41% | 72.27% | 73.49% | 69.99% | 69.78% | 71.32% | 73.46% | 78.72% | 83.24% | 81.22% | 79.98% | 74.58% | 71.42% | 73.61% | 74.37% | 76.81% | 71.2% | 77.34% | 78.14% | 100.27% |
| Selling, General & Admin | 18.14B | 17.34B | 16.09B | 15.41B | 16.08B | 14.45B | 11.76B | 9.63B | 7.41B | 5.76B | 4.78B | 3.95B | 3.44B | 2.76B | 2.05B | 1.52B | 1.05B | 800.49M | 693.03M | 492.99M | 337.19M | 197.58M | 126.58M | 71.52M | 46.48M |
| SG&A % of Revenue | - | 41.77% | 42.47% | 44.21% | 51.29% | 54.56% | 55.34% | 56.35% | 55.79% | 54.96% | 56.92% | 59.27% | 63.96% | 67.92% | 67.14% | 66.95% | 63.24% | 61.31% | 64.36% | 65.85% | 67.83% | 63.77% | 71.77% | 74.48% | 91.15% |
| Research & Development | 6.37B | 5.99B | 5.49B | 4.91B | 5.05B | 4.46B | 3.6B | 2.77B | 1.89B | 1.55B | 1.21B | 946.3M | 792.92M | 623.8M | 429.48M | 295.35M | 187.89M | 131.9M | 99.53M | 63.81M | 44.61M | 23.33M | 9.82M | 6.96M | 4.65M |
| R&D % of Revenue | - | 14.43% | 14.5% | 14.07% | 16.12% | 16.85% | 16.93% | 16.18% | 14.2% | 14.82% | 14.39% | 14.19% | 14.76% | 15.32% | 14.08% | 13.03% | 11.34% | 10.1% | 9.24% | 8.52% | 8.97% | 7.53% | 5.57% | 7.25% | 9.12% |
| Other Operating Expenses | 1000K | 0 | 461M | 988M | 828M | 0 | 0 | 166M | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | -285K | 0 | -3.44M | 0 |
| Operating Income | 9.4B | 8.92B | 7.21B | 5.01B | 1.03B | 548M | 455M | 297M | 535M | 454M | 218M | 114.92M | -145.63M | -286.07M | -110.71M | -35.09M | 97.5M | 115.27M | 63.74M | 20.31M | -3.6M | 20.1M | 6.52M | 3.72M | -10.5M |
| Operating Margin % | 21.39% | 21.47% | 19.01% | 14.38% | 3.29% | 2.07% | 2.14% | 1.74% | 4.03% | 4.33% | 2.6% | 1.72% | -2.71% | -7.03% | -3.63% | -1.55% | 5.88% | 8.83% | 5.92% | 2.71% | -0.72% | 6.49% | 3.7% | 3.87% | -20.59% |
| Operating Income Growth % | - | 23.76% | 43.78% | 386.5% | 87.96% | 20.44% | 53.2% | -44.49% | 17.84% | 108.26% | 89.69% | 178.91% | 49.09% | -158.4% | -215.55% | -135.99% | -15.42% | 80.84% | 213.86% | 664.45% | -117.9% | 208.31% | 75.36% | 135.41% | - |
| EBITDA | 14.06B | 12.55B | 10.68B | 8.23B | 4.82B | 3.85B | 3.3B | 2.43B | 1.52B | 1.24B | 850M | 640.67M | 302.66M | 83.35M | 106.08M | 122.2M | 173.24M | 168.45M | 99.71M | 86.72M | 32.29M | 40.73M | 25.27M | 14.91M | -4.95M |
| EBITDA Margin % | 32% | 30.22% | 28.19% | 23.62% | 15.36% | 14.52% | 15.53% | 14.22% | 11.42% | 11.81% | 10.13% | 9.61% | 5.63% | 2.05% | 3.48% | 5.39% | 10.45% | 12.9% | 9.26% | 11.58% | 6.5% | 13.15% | 14.32% | 15.53% | -9.71% |
| EBITDA Growth % | 24.03% | 17.47% | 29.75% | 70.95% | 25.22% | 16.51% | 35.73% | 60.32% | 22.54% | 45.65% | 32.67% | 111.68% | 263.13% | -21.43% | -13.19% | -29.46% | 2.85% | 68.93% | 14.98% | 168.6% | -20.74% | 61.23% | 69.47% | 401.11% | - |
| D&A (Non-Cash Add-back) | 1.97B | 3.63B | 3.48B | 3.22B | 3.79B | 3.3B | 2.85B | 2.13B | 982M | 784M | 632M | 525.75M | 448.3M | 369.42M | 216.79M | 157.29M | 75.75M | 53.18M | 35.97M | 66.41M | 35.88M | 20.63M | 18.75M | 11.19M | 5.55M |
| EBIT | 12.23B | 9.52B | 7.67B | 6B | 1.86B | 548M | 455M | 463M | 535M | 454M | 268M | 136.76M | -139.85M | -280.72M | -96.85M | -16.27M | 129.21M | 144.38M | 85.7M | 46.26M | -3.6M | 20.1M | 9.19M | 3.72M | -10.5M |
| Net Interest Income | -718M | 0 | -272M | 0 | -287M | -220M | -126M | -14M | -93M | -50M | -67.09M | -58.34M | -63.11M | -67.7M | -13.04M | 3.75M | 3.36M | 19.22M | 24.19M | 24.49M | 14.78M | 7.66M | 2.62M | 0 | 0 |
| Interest Income | 139M | 0 | 0 | 0 | 0 | 0 | 0 | 117M | 61M | 37M | 21.9M | 14.15M | 10.13M | 9.51M | 17.9M | 20.79M | 28.27M | 21.22M | 24.19M | 24.54M | 14.98M | 7.73M | 2.66M | 0 | 0 |
| Interest Expense | 857M | 0 | 272M | 0 | 287M | 220M | 126M | 131M | 154M | 87M | 88.99M | 72.48M | 73.24M | 77.21M | 30.95M | 17.05M | 24.91M | 2M | 0 | 46K | 193K | 69K | 37K | 0 | 0 |
| Other Income/Expense | 3.02B | 603M | 233M | -61M | -370M | 984M | 2.11B | 409M | 448M | -34M | -39M | -50.64M | -67.45M | -71.86M | -17.08M | 1.77M | 6.8M | 27.11M | 21.85M | 25.9M | 16.09M | 8.1M | 2.63M | 521K | 492K |
| Pretax Income | 12.41B | 9.52B | 7.44B | 4.95B | 660M | 1.53B | 2.56B | 706M | 983M | 420M | 179M | 64.28M | -213.09M | -357.94M | -127.79M | -33.32M | 104.3M | 142.38M | 85.59M | 46.21M | 12.5M | 28.2M | 9.15M | 4.24M | -10.01M |
| Pretax Margin % | 28.25% | 22.93% | 19.63% | 14.2% | 2.11% | 5.78% | 12.05% | 4.13% | 7.4% | 4.01% | 2.13% | 0.96% | -3.97% | -8.79% | -4.19% | -1.47% | 6.29% | 10.91% | 7.95% | 6.17% | 2.51% | 9.1% | 5.19% | 4.41% | -19.63% |
| Income Tax | 2.75B | 2.06B | 1.24B | 814M | 452M | 88M | -1.51B | 580M | -127M | 60M | -144M | 111.7M | 49.6M | -125.76M | 142.65M | -21.75M | 34.6M | 57.69M | 37.56M | 23.39M | 9.79M | -1.31M | 1.22M | 541K | 0 |
| Effective Tax Rate % | 22.16% | 21.67% | 16.68% | 16.44% | 68.48% | 5.74% | -59% | 82.15% | -12.92% | 14.29% | -80.45% | 173.78% | -23.28% | 35.13% | -111.63% | 65.27% | 33.18% | 40.52% | 43.88% | 50.6% | 78.39% | -4.65% | 13.3% | 12.76% | 0% |
| Net Income | 9.66B | 7.46B | 6.2B | 4.14B | 208M | 1.44B | 4.07B | 126M | 1.11B | 360M | 323M | -47.43M | -262.69M | -232.18M | -270.44M | -11.57M | 64.47M | 80.72M | 43.43M | 18.36M | 481K | 28.47M | 7.35M | 3.51M | -9.72M |
| Net Margin % | 21.99% | 17.96% | 16.35% | 11.87% | 0.66% | 5.45% | 19.16% | 0.74% | 8.36% | 3.44% | 3.85% | -0.71% | -4.89% | -5.7% | -8.87% | -0.51% | 3.89% | 6.18% | 4.03% | 2.45% | 0.1% | 9.19% | 4.17% | 3.66% | -19.05% |
| Net Income Growth % | 45.01% | 20.33% | 49.83% | 1888.46% | -85.6% | -64.54% | 3131.75% | -88.65% | 208.33% | 11.46% | 781.06% | 81.95% | -13.14% | 14.15% | -2237.06% | -117.95% | -20.13% | 85.87% | 136.59% | 3716.22% | -98.31% | 287.61% | 109.05% | 136.17% | - |
| Net Income (Continuing) | 9.66B | 7.46B | 6.2B | 4.14B | 208M | 1.44B | 4.07B | 126M | 1.11B | 360M | 323M | -47.43M | -262.69M | -232.18M | -270.44M | -11.57M | 69.7M | 84.69M | 48.03M | 18.36M | 481K | 29.51M | 7.35M | 3.51M | -9.72M |
| Discontinued Operations | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Minority Interest | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 12.86M | 10.7M | 8.94M | 4.63M | 2.41M | 1.38M | 775K | 410K |
| EPS (Diluted) | 11.77 | 7.80 | 6.36 | 4.20 | 0.21 | 1.48 | 4.38 | 0.15 | 1.43 | 0.17 | 0.26 | -0.07 | -0.42 | -0.39 | -0.48 | -0.02 | 0.12 | 0.16 | 0.09 | 0.04 | 0.00 | 0.06 | 0.02 | 0.01 | -0.09 |
| EPS Growth % | 59.3% | 22.64% | 51.43% | 1900% | -85.81% | -66.21% | 2820% | -89.51% | 741.18% | -34.62% | 471.43% | 83.33% | -7.69% | 18.75% | -2033.33% | -118.75% | -25% | 82.86% | 133.33% | - | -98.33% | 242.86% | 75% | 110.81% | - |
| EPS (Basic) | - | 7.85 | 6.44 | 4.25 | 0.21 | 1.51 | 4.48 | 0.15 | 1.48 | 0.18 | 0.26 | -0.07 | -0.42 | -0.39 | -0.48 | -0.02 | 0.13 | 0.16 | 0.09 | 0.04 | 0.00 | 0.07 | 0.03 | 0.03 | -0.09 |
| Diluted Shares Outstanding | 821M | 956M | 974M | 984M | 997M | 974M | 930M | 850M | 775M | 734.6M | 700.22M | 661.65M | 624.15M | 597.61M | 564.9M | 541.21M | 548.71M | 512.46M | 500.91M | 489.69M | 480.62M | 474.95M | 443.5M | 381.64M | 105.5M |
| Basic Shares Outstanding | 820M | 950M | 962M | 974M | 992M | 955M | 908M | 829M | 751M | 714.92M | 687.8M | 661.65M | 624.15M | 595.32M | 563.43M | 541.21M | 520.89M | 497.85M | 484.73M | 467.36M | 449.54M | 429.1M | 302.01M | 118.42M | 105.5M |
| Dividend Payout Ratio | - | 21.28% | 24.8% | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
Quick answers to the most common questions about buying CRM stock.
For fiscal year 2026, Salesforce, Inc. (CRM) reported total revenue of $41.52B. This represents a 81335.9% increase compared to $51.0M in 2003.
Salesforce, Inc. (CRM) is profitable, generating $7.46B in net income for the fiscal year ending 2026 with a net profit margin of 18.0%.
Salesforce, Inc. (CRM) reported an operating income of $8.92B, resulting in an operating profit margin of 21.5%. This margin reflects the operational efficiency of the business before interest and taxes.
Salesforce, Inc. (CRM) generated $32.26B in gross profit for the year, representing a gross profit margin of 77.7%. This demonstrates the company's core pricing power and production efficiency.
Key Metrics
Top Statement Risk
Slowing revenue growth amid AI transition
Metrics are mathematically derived from official filings.
Growth Deceleration Amidst AI Transition
Revenue growth has decelerated from a high of 13.3% in Q1 FY2027 to 10.8% in Q2 FY2027, suggesting the company is navigating a maturing core market while attempting to pivot toward new AI-driven revenue streams.
The sequential decline in year-over-year revenue growth from 13.3% to 10.8% indicates a potential normalization of demand following a period of post-pandemic catch-up. This deceleration appears to be occurring even as the company raises forward guidance, which may imply that the growth rate is stabilizing at a lower, more sustainable level rather than accelerating. Investors should monitor whether this trend is driven by longer enterprise sales cycles, seat-count pressure, or a deliberate shift in sales focus toward higher-value, consumption-based AI products.
Structural Margin Expansion Continues
Operating margin expanded to 20.5% in Q2 FY2027 from 18.7% in Q1 FY2025, driven by disciplined cost control and a shift in capital allocation, suggesting the company is successfully translating scale into profitability.
The consistent improvement in operating margin, despite a high fixed-cost base in R&D, points to effective management of Sales & Marketing expenses and likely benefits from recent headcount rationalization. Gross margins have remained stable in the 76-78% range, indicating that the margin expansion is primarily an operating leverage story rather than a change in product mix. This profitability trajectory appears to be a core part of the investment thesis, as the company demonstrates it can grow earnings faster than revenue.
Operating Leverage Drives Earnings Growth
Operating income grew 27.8% year-over-year in Q2 FY2027, significantly outpacing revenue growth of 10.8%, which indicates strong operating leverage and efficient scaling of the business model.
The substantial gap between operating income growth and revenue growth suggests that incremental revenue is flowing through to the bottom line at a high rate, a hallmark of a mature software business with a scalable cost structure. This leverage is likely being achieved through a combination of slower growth in SG&A relative to revenue and disciplined R&D spending. The trend implies that management's focus on profitability is yielding tangible results, though the sustainability of this leverage will depend on maintaining revenue growth above a certain threshold.
EPS Growth Driven by Operational and Financial Levers
Diluted EPS surged 118.9% year-over-year in Q2 FY2027, a growth rate far exceeding net income growth, which suggests significant contributions from share repurchases and a lower share count.
The dramatic outperformance of EPS growth relative to net income growth points to the material impact of the company's share repurchase program in reducing the diluted share count. While operational performance is strong, investors should be aware that a portion of the EPS growth is a financial engineering outcome rather than purely organic earnings power. The quality of earnings is further supported by a stable effective tax rate and the absence of large, non-recurring items in the recent quarters.
SG&A Discipline Underpins Margin Expansion
SG&A expenses as a percentage of revenue have declined from 42.9% in Q1 FY2025 to 40.7% in Q2 FY2027, indicating successful cost containment and operational efficiency gains.
The reduction in SG&A intensity is the primary driver of the company's operating margin expansion, as R&D spending has remained relatively stable as a percentage of revenue. This trend suggests management is effectively controlling sales and administrative overhead, possibly through automation, reduced real estate footprints, or a more efficient go-to-market model. The challenge will be to maintain this discipline while investing in the sales and marketing efforts required to drive adoption of new AI platforms like Data Cloud and Agentforce.
Margin Expansion May Mask Underlying Growth Risks
The strong profitability narrative could be obscuring the risk that revenue growth is decelerating toward mid-single digits, which may not be sufficient to justify the company's premium valuation multiple.
While the margin expansion is impressive, it is occurring against a backdrop of slowing top-line growth. If revenue growth continues to decelerate toward the 6-8% range implied by forward guidance, the market may begin to question whether the company can sustain its current valuation. Furthermore, the heavy reliance on share buybacks to drive EPS growth is a finite lever; as the growth rate normalizes, the multiple may compress to reflect a more mature, lower-growth software profile. The key risk is that the AI transition does not generate a new, high-growth revenue stream quickly enough to offset the maturation of the core CRM business.